We had a good experience. I mailed them my date of a holiday and they manage to deliver before we went away. .the drive phoned day before and asked if he could come early at 8am . Units were as... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I had a questionable start with Orchard Homes but safe to say it ended well. Thankfully. My 1st gold Frenso sideboard delivery was fraught with delivery delays but the product is epic. So classy. Amaz... Se mere
Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking wheth... Se mere
Virksomheden har svaret
Saw them at the ideal home show and purchased a dining table. Advised it would be delivered within a week as a kerb side delivery free of charge. Was updated via email of delivery date and it arr... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Kontaktoplysninger
Storbritannien
- info@orchard-home.com
- www.orchard-home.com
3,8
God
187 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 60 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Happy customer
Delighted with my purchasing experience from orchard home. Purchased item using discount code for BH weekend. Item delivered and in perfect condition within two days of purchase. Would highly recommend
4. november 2025
Besvarelse fra Orchard Home
Thanks so much! We’re thrilled to hear you had such a smooth experience and that your order arrived quickly and in perfect condition. Enjoy your new piece!
– The OH Team
Recommended
A really good experience with a reputable company. Sideboard was delivered fully assembled, brilliantly packaged and is absolutely gorgeous. Highly recommend.
13. oktober 2025
Besvarelse fra Orchard Home
Thank you so much for your kind words Emma and for taking the time to share your experience. We’re delighted to hear that you love your new sideboard and that everything arrived safely and ready to enjoy. Your recommendation means a lot to us!
Warm regards,
The OH Team
Awful communication/Empty promises
I ordered online and expected my sofa to be delivered within 7 to 10 days, as advertised. I received no acknowledgement after time and had to chase up the order only to find out delivery was delayed for a month. I chased this up again only to find out it had been delayed again, then again! Communication was awful and then on delivery there was only one delivery person and I had to piece my sofa together like a jigsaw puzzle!
14. oktober 2025
Besvarelse fra Orchard Home
Hi Karen,
Thank you for sharing your feedback. We’re very sorry for the repeated delays and the frustration this caused — as this was a preorder item, we know you were expecting it within the advertised timeframe, and we completely understand how disappointing it was to wait longer than anticipated. The congestion at Rotterdam Port impacted our shipping schedule, and we should have communicated more clearly and proactively about the delays.
We’re also sorry that the delivery experience didn’t meet expectations. Your comments have been passed on so we can improve both communication and service in the future. We truly appreciate your patience and understanding throughout this preorder process and hope you’re enjoying your sofa now it has arrived.
Best wishes,
The OH Team
Apart from a delay with delivery
Apart from a delay with delivery. My item has arrived.
It is great quality. Very happy with the item and support from Orchard Home.com
16. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Hi Denise,
Thank you so much for your kind update. We’re really glad to hear your item has arrived safely and that you’re happy with the quality and our support. We truly appreciate your patience during the delivery delay and your kind words mean a lot to us.
Best wishes,
The OH Team
Soooo happy with my beautiful…
Soooo happy with my beautiful sideboard, incredible packaging, delivery earlier than expected, great service.
13. oktober 2025
Besvarelse fra Orchard Home
Hi Sylvie,
Thank you so much for your wonderful feedback! We’re thrilled to hear you’re so happy with your Fresno 2 Door Chest in Gold, and that the packaging, delivery, and service all exceeded your expectations. Your kind words mean a lot to us!
Best wishes,
The OH Team
Really disappointed with the service
Really disappointed with the service. Item was damaged in transit and nothing to replace or compensation offered
14. oktober 2025
Besvarelse fra Orchard Home
Hi Jackie,
We’re really sorry for the disappointment caused — we completely understand how frustrating it is to wait for your order only for it to arrive damaged. Unfortunately, as this item was out of stock, we weren’t able to send a replacement. Please accept our sincere apologies once again for the inconvenience — this certainly isn’t the experience we want for our customers.
Best wishes,
The OH Team
Good service
Good service. Waited along time but knew this when I placed the order.
24. september 2025
Besvarelse fra Orchard Home
Hi Angela,
Thank you for your kind feedback. We really appreciate your patience with the pre-order and are so glad to hear you’re happy with the service.
Best wishes,
The OH Team
i haven't received my product i have…
i haven't received my product i have been waiting 3 weeks
when i received product it got left at the door was so heavy came all the way from ireland
the cabinet itself is beautiful but for the money paid would have liked a better service
15. september 2025
Besvarelse fra Orchard Home
Hi Elaine,
We’re very sorry again for the delay and the damage that occurred in transit — that’s never the experience we want for our customers, and we truly appreciate your patience and understanding while we resolved it.
Best wishes,
The OH Team
Besvarelse fra Orchard Home
Hi Mr Stewart,
Thank you so much for taking the time to share your feedback. We’re really glad to hear you were happy with our fast service and that our delivery driver made a good impression.
Best wishes,
The OH Team
Lovely recliners .Straight forward buying my 2chairs.The…
Lovely recliners .Straight forward buying my 2chairs.The chairs are very well made & comfortable, nice design,very pleased.The delivery was quick.
15. september 2025
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Hi Jackie
We really appreciate your kind feedback and our pleased you are happy with our product and service
Kind regards
The OH team
The settee is of excellent quality and…
The settee is of excellent quality and very comfortable.
However my only reason for a4 star rating and not 5 was that I was called by the delivery driver whilst I was at work and who came in a articulated lorry to deliver the settee and it was the only item on his truck and he needed directions to the house and a hand to offload it as he was on his own and my wife could not help him as the items was in two very large boxes.
Other than the inconvenience the item it self is of good quality.
18. august 2025
Besvarelse fra Orchard Home
Thanks so much for the lovely feedback on your settee — we’re chuffed to hear you’re enjoying the quality and comfort. Sorry the delivery wasn't up to satisfaction, we know that can be frustrating. We’ll make sure your feedback’s passed on so it’s smoother next time
Thanks
The OH team
A little slow to deliver, but well worth the wait.
A little slow to deliver, but well worth the wait. The delivery driver was a very friendly polite man.
The lamp is absolutely stunning and just what I was looking for. It looks perfect in my conservatory. I am very happy with my purchase. I would purchase again if it became available again from Orchard Home.
11. august 2025
Besvarelse fra Orchard Home
Thanks so much, Suzanne! We’re really happy the lamp looks perfect in your conservatory. Sorry it took a little longer to arrive, but glad it was worth the wait. We’ll let you know if it comes back in stock — and we’d love to have you shop with us again!
Lovely velvet two seater couch but a couple of small issues
We ordered a velvet two seater couch for our kitchen diner. The price was very competitive and the sofa design is really nice. The material is good and the sofa is comfortable. However two issues have been seen that we’ve chosen to live with because of the cheap sale price and pain to send back.
One line of seat fabric is out of line with the rest of the stitching. And two of four legs had indentations and scuffs which I have colour dabbed in black marker to disguise them. If the sofa was purchased at the RRP of £600 then I’d have sent it back.
But overall we are content with the purchase.
18. august 2025
Besvarelse fra Orchard Home
Hi David,
Thank you for taking the time to share such a thoughtful review. We’re so pleased to hear you’re enjoying the comfort and design of your new sofa, though we’re really sorry to learn about the stitching and scuffing issues. Your feedback is important and we’ll be passing this along to our team to help improve quality control. We’re glad the piece has still found a happy place in your home.
Best regards,
The Orchard Home Team
Easy to order a new sideboard from the…
Easy to order a new sideboard from the website. Delivery made quickly, very pleased with my purchase.
4. august 2025
Besvarelse fra Orchard Home
Hi,
Thanks for your review. We’re really glad to hear ordering was easy and that your sideboard arrived quickly. Great to know you’re pleased with it!
Best,
The Orchard Home Team
Mixed feelings
Fast delivery. Downside was its delivered by one very nice but 71 hear old so couldnt/wouldn't put upstairs due to weight and size of the 4 pieces so left in garage for my disabled husband to unpack and build which is very difficult given the tremendously hard location of the screws position to attach the mirror (one screw is impossible to place! Tge quality of the item doesn't justify the cost but ha ing said that it does look stunning in place.
11. august 2025
Besvarelse fra Orchard Home
Hi Fiona,
Thank you so much for taking the time to share such a thoughtful and honest review. We’re really pleased to hear your piece looks stunning in place, though we’re truly sorry the delivery and assembly process wasn’t as smooth as it should have been. We completely understand how frustrating it must have been, especially given the weight of the item and the tricky positioning of the screws.
We’re always striving to improve, and your feedback on both delivery support and assembly design is invaluable. We’ll pass this directly to our team to see how we can make things easier moving forward.
We’re so grateful you chose Orchard Home, and if you’d like any guidance with assembly or future purchases, please don’t hesitate to reach out — we’d be happy to help.
Warm regards,
The Orchard Home Team
Quick and efficient delivery
Quick and efficient delivery
Love my new sofa bed
Easy to assemble
Sofa bed pulls out easily and great to have storage for bedding
31. juli 2025
Besvarelse fra Orchard Home
Thanks Gina, we really appreciate your feedback and are glad you love the sofa bed
The OH team
Great item
Great item, fast delivery only fault is that delivery driver could not get my parcel in the house had to leave it outside
4. august 2025
Besvarelse fra Orchard Home
Hi Keighley,
We are pleased you love your new item and were happy with the swift delivery, apologies for the driver and the slight inconvenience
Kind regards
The OH team
Keeping your word
Really pleased with this company needed to return a item was picked up when they said and refunded the same day thank you
22. juli 2025
Besvarelse fra Orchard Home
Hi Susan,
Really happy you were satisfied with our service, hope you shop with us again.
Kind regards
The OH team
Love our new sofa bed
Love our new sofa bed. Looks great, dead comfy, and the storage space holds a full double bed set-quilt, pillow, mattress protector, and bedding. Arrived when expected. Would order from you again.
12. juni 2025
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Hi Louise
Thank you for your kind review, we hope you get great wear out of the sofa bed and we appreciate your custom
Kind regards
The OH team
An Artic vehicle used ?
An Artic vehicle used ? Driver did well to manuver to the property but had no tail lift and as a lone driver required an assistant to deliver goods we had to get our friends to help unload the boxes.
So can’t understand the use of an artic vehicle for 4 boxes.
16. juni 2025
Besvarelse fra Orchard Home
Hi Lyndsey,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear that your recent experience fell short of expectations.
We appreciate your patience and the extra effort you made to assist with the delivery. While we rely on third-party couriers for larger items, we fully recognise the challenges that can arise with artic lorries in certain residential areas. Please be assured that we are actively working with our delivery partners to improve both accessibility and communication to ensure a smoother experience moving forward.
Kind regards,
The Orchard Home Team
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