I am extremely satisfied with the sideboard and the delivery service. The delivery driver contacted me to confirm the drop-off location, and he informed me of the item’s weight. Additionally, he sent... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We had a good experience. I mailed them my date of a holiday and they manage to deliver before we went away. .the drive phoned day before and asked if he could come early at 8am . Units were as... Se mere
The sofa I ordered was out of stock but that was clearly labelled on the site and expected date of stock was also stated. Many websites don't update their Web pages for out of stock items, so... Se mere
Ordered a sofa worth over £700. Half way into the designated delivery date received email stating the delivery was shifted by a day. The day of delivery was also unfulfilled. When emailed asking wheth... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At Orchard Home, we are more than just a home decor and furniture brand – we're your trusted partner in creating a space that reflects your unique style and personality. Our commitment to quality craftsmanship and timeless design sets us apart. With a wide range of handcrafted furniture, home decor, and accessories, we help you transform your house into a warm and inviting home. Our mission is to provide you with not just products, but inspiration for creating spaces that you'll love. Explore our collection today and discover the Orchard Home difference.
Kontaktoplysninger
Storbritannien
- info@orchard-home.com
- www.orchard-home.com
3,8
God
186 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 63 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordered on Sunday and my sofa came in…
Ordered on Sunday and my sofa came in on Tuesday. Amazing sofa. Very well finished. One pillow was incorrect, sent email , I did have a replacement within a week .Very friendly delivery man.HIGHLY RECOMMENDED
27. april 2026
Besvarelse fra Orchard Home
Dear Joanna,
Thank you for your wonderful review. We’re delighted to hear that your sofa arrived so quickly and that you’re pleased with its quality and finish.
We’re also glad we were able to resolve the issue with the incorrect cushion promptly, and that a replacement was sent out within the week. It’s great to know our delivery team left a positive impression as well.
We really appreciate your recommendation and thank you for choosing Orchard Home.
Kind regards,
The OH Team
Besvarelse fra Orchard Home
Thanks again Irene
Delivered today following email to them…
Delivered today following email to them yesterday. Unpacked everything and realised not the size we ordered, 180cm instead of 150cm. Too much of a faff on returning it.
28. april 2026
Besvarelse fra Orchard Home
Dear Mr Graham Askins,
Thank you for your feedback, and we’re sorry to hear about the confusion with your order.
We’re pleased to hear your delivery was completed, but we completely understand your frustration on receiving the incorrect size, especially after already having issues with the order process. This is not the experience we want for our customers, and we apologise for the inconvenience caused.
Kind regards,
The OH Team
Besvarelse fra Orchard Home
Thanks again Paul we appreciate you
Just received my beautiful stool
Just received my beautiful stool , surprised it came so quickly and I am delighted with it . Regards Doreen.
13. april 2026
Besvarelse fra Orchard Home
Dear Doreen,
Thank you for your lovely review. We’re so pleased to hear that your stool arrived quickly and that you’re delighted with it.
It’s always wonderful to know when a piece exceeds expectations, and we really appreciate you taking the time to share your feedback.
Thank you for choosing Orchard Home.
Kind regards,
The OH Team
Shoreditch side tables are fantastic
Shoreditch side tables are fantastic, easy to assemble, great quality and exactly the look I was going for.
Delivery was efficient
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Thanks again Fiona 🤗
There was a problem with my order and…
There was a problem with my order and the response and replacement time was excellent. Thank you.
4. april 2026
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Dear Isy,
Thank you for your kind feedback. We’re sorry to hear there was an issue with your order, but we’re really pleased that our team was able to resolve it quickly and provide a replacement in good time.
We appreciate your patience throughout the process and are glad everything was put right to your satisfaction.
Thank you for choosing Orchard Home.
Kind regards,
The OH Team
Good experience
Good experience. Arrived on time, delivery driver helpful. Sofa great quality, comfortable and looks fantastic
2. marts 2026
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Dear Nathan,
Thank you for your lovely review. We’re delighted to hear that you had a good experience and that your sofa arrived on time.
It’s great to know you’re happy with the quality, comfort, and look of your new sofa, and that our delivery driver was helpful.
We really appreciate you taking the time to share your feedback and thank you for choosing Orchard Home.
Kind regards,
The OH Team
Besvarelse fra Orchard Home
Dear Sarah,
Thank you for your message, we’re so pleased to hear everything was excellent.
We really appreciate your feedback and your support.
Kind regards,
The OH team
Besvarelse fra Orchard Home
Dear Carmen,
Thank you for your kind message.
We’re so pleased to hear that your delivery arrived quickly and that the driver was friendly. Your feedback means a lot to us, and we’ll be sure to pass your comments on to the delivery team.
Kind regards,
The OH team
Hollywood vanity
I bought the hollywood vanity and it is beautiful however it came with a crack in it, a missing lead for the mirror and one of the drawers came broken. Luckily i found a lead for the mirror that would work but the quality is really bad
11. december 2025
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Dear Sheryl,
Thank you for your message, and I’m very sorry to hear about the issues you’ve experienced with your Hollywood vanity.
This is certainly not the experience we want our customers to have. We take quality very seriously, and this product is actually one of our best sellers. We’ve not received complaints regarding its quality before, so it’s disappointing to hear that yours did not meet expectations and arrived with faults.
Please accept our sincere apologies for the inconvenience and frustration caused.
Kind regards,
The OH team
Product not received
Product got damaged in transit so never arrived and they were unable to send a replacement.
9. januar 2026
Besvarelse fra Orchard Home
Hi Sinead — thanks for getting in touch.
We’re really sorry about this. Unfortunately the item was damaged in transit and didn’t arrive with you, and as it’s now out of stock we’re unable to send a replacement. A full refund has been arranged, and we sincerely apologise for the inconvenience caused.
If there’s anything else we can help with, please don’t hesitate to let us know.
Kind regards,
The OH Team
Really helpful company on time delivery…
Really helpful company on time delivery and great product
8. december 2025
Besvarelse fra Orchard Home
Thanks Peter, glad you were happy with the service, we appreciate your custom
KR
The OH team
Great experience
The sofa we have bought is very comfy and stylish looking.
Delivery man was very polite and helpful.
1. december 2025
Besvarelse fra Orchard Home
Thank-you Gabriella, we delighted that everything went well and you love your sofa
KR
The OH team
Great service again I ordered it 3 days…
Great service again I ordered it 3 days later 2 sideboards where in my house , got AM appointment and it came aswell on time the driver was very professional also lovely person definitely recommend orchard homes furniture to anyone looking for furniture for there house
17. november 2025
Besvarelse fra Orchard Home
Hi Mr Edwards,
Thank you so much for your wonderful review! We’re delighted to hear your sideboards arrived so quickly and that the delivery went smoothly. Our team — especially our drivers — take great pride in providing a reliable and friendly service, so it’s lovely to hear that reflected in your experience.
We truly appreciate your recommendation and are grateful to have you as a returning customer. Enjoy your new furniture, and thank you again for choosing Orchard Home!
The Orchard Home Team
I placed an order paid you you were…
I placed an order paid you you were unable to fulfil order I am still waiting a refund, left umpteen messages you would not provide your address still waiting for refund not happy
14. november 2025
Uopfordret anmeldelse
Besvarelse fra Orchard Home
Dear John,
Thank you for your message. We previously requested your order number to assist you, but it was not provided. We have since searched our system using your name, email address, and phone number, and we were unable to locate any record of an order with us.
As a result, it appears that no order has been placed under your details, and therefore no payment has been received by us.
If you have any payment confirmation or transaction reference from your bank or payment provider, please share it with us so we can investigate further.
Kind regards,
The OH team
Ordering was so easy and chair which is…
Ordering was so easy and chair which is quality for the price was delivered two days later.
3. november 2025
Besvarelse fra Orchard Home
Thanks Sandra, we are glad you are happy with your chairs and the swiftness of delivery
Kind regards
The OH team
Hollywood vanity unit
I purchased the huge Hollywood vanity unit and I couldn’t be happier with it.
From order to delivery, less than a week.
It came partially assembled which was amazing as I hate flat pack.
Came in 4 boxes, mirror in one, top in one and two sets or drawers each in a box, pre assembled!
I was expensive but so worth it! I’m in love with it.
7. oktober 2025
Besvarelse fra Orchard Home
Thank you, Fiona! We’re so happy you love your Hollywood Vanity Unit — it really is a stunning piece. We’re glad the quick delivery and easy setup made the experience even better. Enjoy your new setup!
– The OH Team 💫
Lovely lamp cant fault
The quality of the lamp is lovely and worth the money i cant fault and was easy to assemble and looks lovely
.
The reason for 4 stars is because of delivery being between 8 and 6 with no time slot this is not the company fault but a waste of a day as it didnt come until 3
6. november 2025
Besvarelse fra Orchard Home
Thanks so much for your lovely review Lesley! We’re so glad you’re happy with the lamp’s quality and design — it sounds like it fits perfectly in your space. We completely understand the frustration with all-day delivery windows and really appreciate your patience.
– The OH Team ✨
Happy customer
Delighted with my purchasing experience from orchard home. Purchased item using discount code for BH weekend. Item delivered and in perfect condition within two days of purchase. Would highly recommend
4. november 2025
Besvarelse fra Orchard Home
Thanks so much! We’re thrilled to hear you had such a smooth experience and that your order arrived quickly and in perfect condition. Enjoy your new piece!
– The OH Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.