Optimum Nutrition Anmeldelser 

I have taken whey protein from ON for years. I love making protein shakes with these, and I feel they are reasonably priced for what they are.

I recently purchased 4Kg of Whey protein from the official website. To my shock and disappointment, what I received was an unsealed, 16-month-old, 2.27Kg product inside a 4Kg delivery package.

The customer service experience has been nothing short of a nightmare. I diligently shared all the necessary evidence with them, hoping for a prompt resolution. However, it has been weeks, and they still haven't addressed the issue or provided any solutions.

What's even more frustrating is that now they have taken to ignoring me altogether. The customer service executive I was in touch with even disconnected our call mid-conversation and is no longer attending my calls.

This entire experience has been nothing but a huge disappointment and a waste of both time and money.

Update: 20/11/2023
I've got the refund for the purchase on 19/11/2023 and the refund was initiated on 17/11/2023.

I ordered whey protein from your official website.The order was delivered today when i opened it up i found 1kg bag of salt and 1kg packet of rawa.There was no whey protein inside it.This is a case of fraud.

They marked my item as delivered even though I didn't receive it I contacted customer service and they confirmed that the parcel in the photo taken by Royal Mail didn't belong to them but they haven't resolve the situation after a few days, very disappointed. poor customer service. never buy again.

I ordered 2.5 kg whey protein pack of ON Gold Standard with Order Id on-2357594
and they delivered some wrong muscletech brand.
Also, when I open the package found the box already open and there was wheat flour filled inside the box.

Its been 30 days now that My hard earned money Rs 6540 is stuck with them and their customer care team is not supportive at all they keep you busy by asking info videos photos but no resolution.

Now they don't even pick your call on customer care number. No one reply your mails and No help from their whatsapp customer support number.

Whoever is reading this Please don't don't ever buy from this site otherwise you will suffer.

I used to take the serious mass formula a few years ago and used it for years when bulking. It was a really good tasting shake, now I have tried it again a couple years later, they have completely changed the flavours not the same as it used to be. Unless they go back to how it use to taste, I wont use this product again. Not too sure why they changed it, it was a tasty product before especially the strawberry one, now it tastes so bad.

I don't usually give my opinion, either for good or for bad, but this is too much. How on earth is it possible that one of the biggest (if not the biggest) sports nutrition company in the world treats its customers with such disregard and disrespect? 27 days and counting since that 17 of August that I made the mistake of trusting ON Optimum Nutrition online store for my 2.25kg whey protein powder, placed my order and payed. It never arrived. Now they don't reply my emails, probably don't know where my package is, don't seem to care, keep being silent, don't give me my money back… What a horrible customer support. They are forcing me to open a dispute for my money! If anyone can read this before buying from them listen, just don't do it! Find any other of the many good brands out there and go for it. All the pain these people will cause you is not worth it!
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(21/09/23) Update and reply to ON: Thanks for taking the time to do here what you haven't done yet with my emails and queries, that is to simply reply and try to fix the situation. On 18th and 19th September, out of the blue and one month after my order, Correos (local parcel company) tried to deliver your package. I wasn't home. Today I went to their office to reject it so I guess it will be sent back to you. Hope you didn't expect me to take it one month after my order! I am still waiting for my refund. My order is: ONUK75424162.
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(29/09/23) Final update: On 22th September I received an email from ON customer support where they acknowledged their fault on the whole situation and gave me what it looked to me like a sincere apology. I really appreciate that. I got a full refund that very same day so my Paypal dispute was automatically closed.

Why have a customer care number if there is no one sitting on the other side to receive call? The website where you can check your order status shows absolutely no info, most of the columns with shipment info shows NA even after 10 days from order date. And yes I have already emailed the customer support with all details but alas with no response.

colis perdu ; jamais ete remboursé
J'ai pris contact avec le service client . Elle ne répond plus car elle sait qu'elle doit rembourser mon colis perdu

I ordered my whey protein from offical on website but it's has been cancelled without cancellation. No customer support I am trying to connect with customer care no one picking the call even I do email still no revert. The worst decision I order this product very disappointed. 0/10 .no customer support it's really sucks even I paid now worried about my money

Not impressed with the new flavours compared to what it used to be.

Bought the mass serious mass product. The scoop supplied is far too big for any water bottle. Unless you have a funnel half of it will be wasted. Also for the price the taste isn't that great. Better products out there.

great customer service and a brilliant product. I have tried the whey protein and the mass gainer and both were exceptional. WOULD DEFINITELY RECOMMEND!

My order took 3 weeks to get to me, there courier service who they use (Evri) sent the first order back to another country (the order comes from the Netherlands) simply because there lazy delivery driver couldn't be bothered delivering it, they lead over and over again on the tracking. Things got worse when optimum nutrition said they was sorry for what had happened and would send my order express delivery the second time, (complete lie and they sent it standard delivery) so the so called express delivery took a further 2 weeks to get here, they later admitted they hadn't sent it expresses delivery. Absolute nightmare of a experience and I will never use this company again, if you want your order in delivering in a reasonable amount of time stay well away from this company.

These negative comments are unbelievable lol. Been using Optimum Nutrition Gold Standard whey protein, and pre workout for past three years. Would never think of using anything else. As quite simply they are the best. There website is well layed out, and so straightforward to order. Email notifications are sent as soon as my order is placed. And again when my items are posted. Tracking and delivery is first class too. Never yet waited more than four days for my products. Keep up the great work Optimum nutrition. If it wasn't for your great products, I wouldn't be in the brilliant shape I am now. 😊👏🏽👏🏽👏🏽

Ordered on the 20th Apr, 2x 100% whey protein double choc 2.27kg. Got tracking from FedEx cross border, items being sent from NL and another tracking from Evri who would deliver rest of the way once in the UK.
Received items today 25th Apr, packaged well and both tubs inside had outer and inner seals intact. My experience was 10/10 and I will order again if the prices are still good.

Order never arrived and had little to no communication. Thankfully Klarna will investigate. Shocking as I've used the products a long time. Pretty disappointed, would never order again.

I don’t recommend due to collaboration with Patryk2703. He sells your products on Amazon. Nutrition company Solgar Poland already withdrew the contract with him

This company does it's best to mislead people. I applied a code for 20% off and got a message saying that the code was accepted. I clicked "Review & pay" but instead of being able to review, and see that the code was not applied, it just placed the order. There is no option to cancel an order even if u create an account. There is some small print that says you can cancel by telephone but only within 10 minutes of the order. I tried but they don't answer the fone.
I emailed twice, many hours before the item was dispatched but that apparently isn't good enough. Customer service wasn't available on the weekend.
An email from the company just says I can refuse delivery but I'm pretty sure they'll find a way to keep my money if I do that.
I've asked for details of how to return but I'm sure they'll make that difficult too.
Very shoddy service for such a big company.
The ON Gold standard protein in French Vanilla is the best I've found so it's a shame the website and process lets them down.
The product is available £20 cheaper in a local store so I'll stay off the website in future!

Not sure what all the negative reviews are about personally.

Ordered directly for some whey protein and pre workout (I usually get it from the gym but they were out of stock on the flavour I like)

I ordered while half asleep in the morning before work and got the wrong flavour, so I rang them and Shan was very helpful and refunded me straight away and also kindly sent me the 15% off code I initially used so I could order again.

No issues at all, ordered again and it's being delivered through DHL and not evri...

Honestly they probably get hundreds of orders per week and seems like only a few have had issues with their orders, and in my experience the customer service was great.

Will definitely be ordering from them again. The only downside is that the price of the protein is a little high, but most proteins are these days.