Optimum Nutrition Anmeldelser 

Avoid. Surprised a leading brand like this could be so shoddy. I've never had to raise a credit card dispute before but they simply ignore emails and tweets for non-delivery. They also use Evri which means there's more than a chance your order won't turn up. Terrible experience all round.

Order Nr ONUK71470834
Ordered a present for my nephew for 127gbp. There was a promotion going for a free backpack. They also basically forced me to use a welcome discount code. Their mediocre website accepted 2 of those codes without any error or notification. i intentionally set up my order in order to receive a backpack. So i thought everything is all right and we were waiting for the package to arrive to the UK from their storage in NL. Little did i know that a welcome discount code and the minimum order amount code for the backpack are not stackable.(makes sense? no). To sum up, me and my nephew are disappointed.
Also i had to use VPN, otherwise, the website always showed an error. (great start for shopping).
SUBTOTAL: £ 146.97
DISCOUNT: £ 19.95
SHIPPING COSTS: £ 0.00
TAX: £ 21.17
TOTAL: £ 127.02

Why did I not check reviews before I ordered still waiting for delivery till date looking at other reviews I don’t think I will get my order please be warned go buy from other websites and make sure you read reviews first stay away from this company even with 50% off save your self you will end up loosing money and time .

I bought creatine from this company after opening it stinks of godless diesel and there is a black protective sticker. After taking it, I vomited for two days and had a headache. They do an investigation very bad service.

I ordered few items around 1st January. It was showing that i will get it in 6th Jan. I waited all day no one came to deliver. Tried calling the customer on 10 Jan informed about it to customer representative Shan, he said he will look into it did not hear anything after that. On 17th January called again another agent picked some lady don't know her name. She said it will be resolved within 2days , she was not even listening to the query properly. I asked her what if it is not resolved in 2 days she said they will refund the money in that case. I asked her to send me the proof of discussion in a email which she said she will do, but she did not. I also asked her if there is by way i can collect it from the delivery company as they don't seem to be delivering and it's long time. But she kept saying will be resolved in 2 days.

On 24 January i emailed again to check if it is resolved if not cancel and return. It's 4 days now still no response.

well optimum Nutrition is big brand and they have great products. But their customer service is just shameful.
Below is the header from the only mail i got from the lm
Re: [#460371] Incoming call with 447423710554 on Tue, Jan 10 at 11:57:15 AM

Please optimum nutrition can you go back to your original serious mass flavours? They tasted so good! The new formula of serious mass tastes so bad and has a really bad aftertaste to it!! At least if your going to change the product surely you would make it better not taste worse. It used to be the best mass gainer but now sadly isn’t anymore really needs improvement!!

A truly awful outfit.
3 weeks after placing my order still not had my refund or delivery of the product.
Chased the matter on several occasions, always seem to reach the same customer call handler - who will regularly hang up the phone, and unable to resolve the issue. Avoid this company at all costs. I would pay more for a product with one of the competitors, just to avoid this cowboy service.

** emailed and called on more occasions than I care to remember. Please don't mislead people into thinking you are good at customer service***

I put one star because I couldn't put zero. Ordered for 120€ of products in November, they used a cheap courrier, package was lost, I contacted them for a refund and they said that they would wait to receive to package back to issue a refund. I told them that this problem was between them and the courrier and that I shouldn't have to wait for a refund, still no money back. Avoid this company at all costs.

The old formula of the serious mass flavours were the best especially the strawberry one the new formulas that they have now taste so artificial and have a weird aftertaste any chance you could go back to the original flavours? The new formulas are so bad

Awesome staff! Hailey and Nick are huge assets to the company. Informative and helpful. Plus funny as hell! Only place I go to for supplements

This company have one staff member here in the UK who is going under the false name of Shan. He is young and very inexperienced in customer service but is well-oiled in the art of blagging customers when it comes to missing orders, replacements or refunds. Take your time to read the countless reviews all saying they are being ignored when orders go missing.

I have written a letter which I am going to send to the owners of Optimum Nutrition about the poor standard of service many people are experiencing here in the UK. The company head office will not be aware of this so I will be making sure they will be fully in the picture.

Customer services are shocking, ordered protein for my partners birthday on 08/11 and still not got it. Says it was delivered raised a query with them. Still nothing. His birthday was over a month ago, paid for it and not got my money back. Keep chasing and now I'm getting no reply!!

I tried the gold standard before it was okay and tasted good too but recently I bought their 100% whey Isolate chocolate flavor and it's too sweet due to the artificial flavors in it - I couldn't find the amount of sucralose in it anywhere on the internet and I tried to call their customer service or "product specialist" who couldn't help at all she just kept saying "they don't show the percentage of sucralose in the products"

I still can't understand why would they hide this information - it's important to us consumers to know exactly how much of it is in our protein.

Do not use Optimum Nutrition they refuse to refund your money and use a very cheap courier called Evri who did not deliver and since the 22nd November I have still had not parcel and no refund. Avoid at all cost you are better getting goods from elsewhere.

Just wanted to update you on the poor service from both Optimum Nutrition and their courier service. Basically, they use Evri, which is a very poor courier service. I ordered on the 14th, delivery was delayed by Evri (not a surprise) and noted on 18th November. No update or delivery whatsoever. I email Optimum Nutrition on 22nd November asking for an update. They mention that basically the only thing they can do is open a postal investigation and it will take up to 7 working dates (10 more days waiting for my order). I ask for a refund and they have refused until their investigation with their courier is completed, so basically, nothing happens, I didn't receive anything and I have to wait to get my own money back. Please order from Myprotein or another store that is reliable and really gives great service. The only reason why I came here is that Myprotein were out of stock. These guys are just lads trying to run a poor business.

I'm giving 1 star as you cooperate on Amazon with the fitness scammer Patryk Baranski who scamms and cheats people on diet plans. You can do more research about him just google Patryk2703 Trustpilot reviews

Package is stuck in transit with courier EVRI. No one is interested in helping out. Optimum Nutrition customer service is nonexistent. (Don't answer the phone)
EVRI customer service number is a premium number £6 plus phone company access charge.
Taking my business elsewhere

Ordered my items over a week ago, still no delivery or any update on when this will be. They use Evri for deliveries, shocking service.

I have used optimum nutrition for years and used to get great results from the serious mass and now I don’t use it anymore since they updated their formula in 2020 I really can’t stomach the new formula it tastes so bad and artificial and the old serious mass formula used to taste great now the flavours are horrendous I'm not sure what has happened but I don’t understand why they changed there flavours when they worked so well for years without any problems. If you can remember the old flavours then you know what I mean. I’m very disappointed with why they have done this and now have gone with a different brand until they decide to go back to their original formula I won’t be using it again it’s just not the supplements it used to be.

I placed an order a week ago and the protein bag had a whole and the powder was spilled. I wroteto their customer service and the respone and support i received from Shan was so professional.
I was offered a full refund or a replacement and I've gladly chosen a new bag as a replacement.
Thank you Shan. Thank you ON.
Will return and shop from your website again for sure.