Bookede AAL - CPH + CPH - CHQ, 7 dage senere CHQ - ATH, og 4 dage senere ATH - AMS efterfulgt AMS - AAL. 5 personer inkl. baggage og fløj med SAS, SKY og KLM. Fik priser der ikke kunne matches over... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Super god oplevelse rejste Billund - Torino t/r med hotel 👍👍 Ingen problemer hverken med fly, bagage eller hotel … Vi havde den skønneste tur 🩷
Virksomheden har svaret
Rejseprisen er utroværdig. Prisen forøges væsentligt i sidste trin af betalingen, hvor man allerede er meget indstillet på at få sin billet. Lidt bondefangeri. Vi valgte Opodo pga. de var billig... Se mere
Virksomheden har svaret
TRES BON SERVICE DE MR KADER TRES PROFETIONNEL ET PATIENT MERCI ENORMEMENT
Virksomheden har svaret
Virksomhedsoplysninger
Om Opodo
Skrevet af virksomheden
Opodo is one of the world’s leading online travel brands, offering customers tailored travel deals across a broad range of products including flights, rail, hotels, dynamic packages, car rental and more.
With Opodo Prime, the first and largest travel subscription programme, all Opodo customers benefit from easy and convenient booking processes, excellent value for money and access to a wide international network of travel partners.
Opodo is part of eDreams ODIGEO, the world’s leading travel subscription platform, serving millions of customers globally.
Resolve issues quickly, and receive top-notch support effortlessly!
| Customer Service |
Find out our exclusive savings on flights, hotels and cars. Over 7 million people travel with Prime.
| Opodo Prime |
Search, find, and book cheap flights with ease—your journey starts here!
| Opodo Flights |
Find now better deals looking for flights + hotels.
| Opodo Flight + Hotel |
Find the best hotels for your next vacation:
Best price guaranteed or we refund 2x the difference.
| Opodo Hotels |
Compare train tickets in Opodo and find a different way to travel the world! (Available for the Spanish and Italian markets)
| Opodo Trains |
The smartest way to unblock more destinations in one go!
| Multi-city Flights |
Do you need a car at your destination? We’ve got you covered!
| Opodo Cars |
Meet the whole company and all our brands.
| Our brands |
Opodo Prime
Skrevet af virksomheden
- The world's largest travel membership
- Join millions of Prime subscribers and save every time you book. With Prime, you can unlock savings of up to €100 per flight, €270 off accommodation, and car rentals from just €12/day. Enjoy price freeze, VIP customer support, and the flexibility of a refund within 48 hours for extra peace of mind. Plus, we guarantee the best price on flights and hotels, or we’ll pay 2× the difference. Want even more? Upgrade to Prime Plus to access our highest discounts, enhanced benefits, and priority support for a truly premium travel experience
Kontaktoplysninger
Calle de Manzanares 4, 28005, Madrid, Spanien
- www.opodo.com
Opodo Prime
4,3
Fremragende
312 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Opodo
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Elendig platform
Elendig platform. Hævder at muliggøre at man kan ændre billetter - men i praksis booker de bare ny billet og charge en oveni. Det skete så uden at jeg havde godkendt det.
Man kan ikke få fat i agenter og deres AI bot er talentløs - havde en nyttesløs dialog kørende over 48 timer. Endte med at koste mig 10.000 oveni den oprindelige billet at få min datter hjem fra Australien. bruger dem ALDRIG igen
6. februar 2025
Uopfordret anmeldelse
Besvarelse fra Opodo
Hej Zakia,
Vi beklager virkelig, at din oplevelse med kundeservice var mindre end ideel.
Den måde, interaktionen blev håndteret på, stemmer ikke overens med vores kvalitetsstandarder, hvilket er noget, vi tager alvorligt.
Vi har gennemgået din sag for at bekræfte, at kvaliteten ellers var opfyldt, og forsikre dig om, at din anmodning er i gang og behandles korrekt.
Så snart vi har et svar, giver vi dig besked via e-mail på den adresse, der blev brugt til at foretage dit køb.
Vi sætter pris på din tålmodighed og forståelse i denne tid.
Med venlig hilsen
Vicky
Kundeplejeteam
Skal flyve til Thailand i morgen fra…
Skal flyve til Thailand i morgen fra Hamborg.
Modtager info fra Opodo, at jeg nu kan tjekke ind online hos Emirates.
Jeg kan så ikke få adgang til online check in hos Emirates, og efter 30 minutters snak med Opodo kundeservice, får jeg at vide at jeg er nødt til at checke ind i lufthavnen. Dette kommer til at koste mig yderligere penge, men det er Opodo åbenbart ligeglade med! Øv, dårlig service!
17. januar 2025
Besvarelse fra Opodo
Hi Jesper,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
Vicky
Customer Care Team
snyd og bedrag kort sagt
2. december 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hej Poul,
Vi beklager virkelig, at din oplevelse med kundeservice var mindre end ideel.
Den måde, interaktionen blev håndteret på, stemmer ikke overens med vores kvalitetsstandarder, hvilket er noget, vi tager alvorligt.
Vi har gennemgået din sag for at bekræfte, at kvaliteten ellers var opfyldt, og forsikre dig om, at din anmodning er i gang og behandles korrekt.
Så snart vi har et svar, giver vi dig besked via e-mail på den adresse, der blev brugt til at foretage dit køb.
Vi sætter pris på din tålmodighed og forståelse i denne tid.
Med venlig hilsen
Vicky
Kundeplejeteam
Har fået anulleret et flyafgang fra Air…
Har fået anulleret et flyafgang fra Air Asia, og fået tilbudt en ny med mellemlanding og 8,5 times rejsetid i stedet for 1,5 times rejsetid. købt gennem Opodo. Opodo vil ikke gøre noget og Air Asia siger at vi skal henvende os til Opodo. og de er begge, ikke til at komme i kontakt med. kun robot maskiner
16. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hi Soren,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Ingen online check-in, derimod dobbelt betaling
Kunne ikke lave online check-in, og så måtte vi betale for 10kg carry-on, selvom der var betalt en gang gennem Opodo ved booking. Norwegean fortalte os at de ikke havde modtaget betalingen, så vi måtte betale dobbelt. Rimeligt dårligt! Til sammenligning, gik det fint med den anden billet booket gennem FlightNetwork, hvor alt virkede.
18. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hi Jesper,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Verden dårligste selvskab og købe…
Verden dårligste selvskab og købe flybilletter har Ik fået nogen bekræftelse og har betalt for min flybillet, står i lufthaven og venter , de har scammet mig.
6. oktober 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hej Nathalie,
Vi beklager virkelig, at din oplevelse med kundeservice var mindre end ideel.
Den måde, interaktionen blev håndteret på, stemmer ikke overens med vores kvalitetsstandarder, hvilket er noget, vi tager alvorligt.
Vi har gennemgået din sag for at bekræfte, at kvaliteten ellers var opfyldt, og forsikre dig om, at din anmodning er i gang og behandles korrekt.
Så snart vi har et svar, giver vi dig besked via e-mail på den adresse, der blev brugt til at foretage dit køb.
Vi sætter pris på din tålmodighed og forståelse i denne tid.
Med venlig hilsen
Vicky
Kundeplejeteam
Virkelig dårlig oplevelse
Super dårlig oplevelse. Billetter bestilt om morgenen, blev aldrig bekræftet og ingen hjælp at hente da man holdte i lufthavnen og måtte aflyse igen igen.
15. september 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hi Michael,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Umuligt at købe extra bagage
Umuligt at købe extra bagage, har prøvet flere gange. Ingen kontakt til selskabet.
5. september 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hi Olga,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Vanvittig branche vanvittigt firma
Vanvittig branche, vanvittigt firma!
Tilbudspris der ændres under køb, tillæg undervejs i processen, prisen blev pludselig dyrere midt i betalingen.... OG 2 timer efter at bekræftelse var modtaget, kom en ny mail med at den var trukket tilbage og at billetterne ikke var reserveret alligevel....OMG!!
3. september 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hi Lars,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Snyd og bedrag
Jeg finder en billet til 2.400 kr og vil bestille den, udfylder alt og vælger basic og ingen tilvalg overhovedet. Og så på aller-sidste side er prisen hævet med 500 kr til 2.900 kr. UDEN varsel eller forklaring. Jeg har taget screenshot af alt, men det er umuligt at sende noget til Opodo. Det er det rene bondefangeri :-(
29. august 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hi Jakob,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Elendig service og snyd med refusion
Jeg havde bestilt en rejse til Borneo, som der ud af ingenting bliver ændret fra d.8/8 til d.9/8. Vi havde ikke mulighed for at ændre vores afrejse til d.9/8, da vi allerede havde booket en tur på Borneo, og vi kontakter der Opodo om refusion. Først nægter de det fordi de siger jeg har bekræftet at jeg gerne vil have den nye afrejse dato, men efter at have været i kontakt med dem flere gange går de med til at refundere pengene. Det er nu 7 dage siden de lovede at refundere pengene og sende en bekræftelse og vi har intet modtaget.
Utrolig elendig service og virkelig svære at få fat på
24. juli 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hi Andreas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Vi har booket rejse til Sicilien men…
Vi har booket rejse til Sicilien men kan ikke booke bagage på rejsen til Sicilien.
Det er vældig frustrerende.
27. juli 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hi Helle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Besvarelse fra Opodo
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Hasan Kassem
17. juli 2024
Besvarelse fra Opodo
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Besvarelse fra Opodo
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travel.
Sincerely,
Customer Care team
Ramla Essayem
15. juli 2024
Besvarelse fra Opodo
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Mohamed Daen
13. juli 2024
Besvarelse fra Opodo
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
danke dir usman
12. juli 2024
Besvarelse fra Opodo
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Pas på Opodo Prime
Bookede en indenrigsflyvning i det land, vi rejste rundt i, via Opodo. Tilsyneladende fik jeg 30 dages gratis Opodo Prime medlemskab ifm. bookingen. Senere opdagede jeg, at de havde anvendt mit kreditkort til at betale for et års medlemskab efter prøveperioden. Det er umuligt at stoppe abonnementet selv. Det kræver, at man finder godt skjult nummer til help desk (Indisk callcenter) og mundtligt beder om ophævelse af medlemskab.
5. juli 2024
Uopfordret anmeldelse
Besvarelse fra Opodo
Hi Lotte,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
Vicky
Customer Care Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.