I was in such a mess trying to find the correct part for my Skoda Kodiaq. Having been quoted a large amount by the main dealer, i found these via google. Once I submitted my order they confirmed my re... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Really happy with the service from Online Automotive. Ordered some parts through their website and everything was really straightforward. Customer service was great and really helpful when I nee... Se mere
I ordered a Seat Ibiza 1.4L BOSCH Rear Brake Shoe Pre-assembled which I found from putting my number plate in and seeing it was compatible for my car and they sent me a kit for a Mercedes Sprinter a... Se mere
Virksomheden har svaret
I have ordered many parts for 3 different vehicles and have always received the right part. Ordering parts is easy as you can input your current car details and it will match the part to make, model... Se mere
Virksomhedsoplysninger
- Bilreservedelsbutik
- Engrossalg af biltilbehør
- Bilreservedelsmarked
- Butik med biltilbehør
- Lydpotteværksted
Skrevet af virksomheden
Massive Range Of Car Exhausts, Full Exhaust Systems, Catalytic Converters, Rear & Central Silencers, Brakes, Car Parts All At Discounted Prices! Looking for top-quality automotive parts with reliable service? At Online Automotive, we make it simple to find and order the exact components you need, ensuring a seamless experience from start to finish. Whether you're searching for replacement parts, or essential maintenance items, we offer a vast selection at competitive prices. Customer satisfaction is at the heart of everything we do. With a user-friendly website, secure transactions, and swift delivery, we strive to provide a hassle-free shopping experience. Our expert customer service team is always on hand to assist with inquiries, making sure you find the right part for your vehicle. We understand how important it is to receive the correct part quickly, which is why we prioritize fast and efficient dispatch. Many of our customers appreciate our reliable delivery service, ensuring they get back on the road without unnecessary delays. Trust is essential when shopping for car parts online, and we’re proud of our positive reviews on Trustpilot. Your feedback helps us continue providing excellent service. If you've had a great experience with Online Automotive, we’d love for you to share it on our Trustpilot page. Thank you for choosing us—your trusted online automotive partner!
Kontaktoplysninger
Unit 6 Minton Business Centre, NN4 8ES, Northampton, Storbritannien
- 01604666711
- sales@onlineautomotive.co.uk
- www.onlineautomotive.co.uk
4,2
God
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 87 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great service and delivery
Great service and delivery. Staff very helpful and pleasant when I had ordered wrong gasket with exhaust, arranged for correct one to be sent. quality products, highly recommend
1. august 2026
Besvarelse fra Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad our team could help get the correct gasket sorted and that you were happy with the service, delivery and quality of the parts. Thanks for recommending us!
Best regards
Online Automotive
Besvarelse fra Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad your order arrived on time and in good condition. Thanks for choosing us!
Best regaards
Online Automotive
I ordered an exhaust for my Peugeot…
I ordered an exhaust for my Peugeot 807. The service was excellent. I spoke to a couple of the staff who called to make sure the part was the right before despatching. The part came quickly was of good quality and an exact fit. I could fit it myself which saved me money. Old school service with the convenience of online ordering. Highly recommended.
28. juli 2026
Besvarelse fra Online Automotive Ltd
Hi there,
Thanks for your great review!
We're glad our team could make sure the correct part was sent and that it arrived quickly and fitted perfectly. We really appreciate the recommendation!
Best regards,
Online Automotive
Because I have a KW postcode but live…
Because I have a KW postcode but live on mainland UK they wanted another £20 for delivery in total £45 to deliver a £53 part so cancelled order and 3 wks later still waiting for refund
27. juli 2026
Besvarelse fra Online Automotive Ltd
Hi there,
We're sorry for the frustration caused.
Unfortunately, some KW postcodes attract additional courier charges, which is why the extra delivery cost was advised before dispatch. We completely understand your decision to cancel the order.
We also apologise for the delay with your refund. This should not take three weeks.
Best regards,
Online Automotive
I would strongly advise caution when…
I would strongly advise caution when ordering from this company.
I ordered a specific part for my vehicle, but a different part was supplied. The company acknowledged in writing that the original part had been changed to another item without my agreement. Unfortunately, the replacement was not suitable.
Customer service has been disappointing, and the returns process has been unnecessarily stressful and time-consuming. As a customer, I expected the company to take responsibility for supplying the wrong item and resolve the matter promptly.
Based on my experience, I would not use this company again.
3. august 2026
Ordered and delivered as stated in…
Ordered and delivered as stated in 48hrs.
Great service
Adrain
3. august 2026
Besvarelse fra Online Automotive Ltd
Hi there,
Thanks for your review! We're glad you were happy with the helpful service and quick delivery. We appreciate your feedback!
Best regards,
Online Automotive
Over two weeks ago I cancelled an order…
Over two weeks ago I cancelled an order within an hour, before it was sent out and was assured of a refund in 5 working days. Here we are at working day 11 and despite 3 calls with Customer services, no refund has arrived
Buyer beware !!
29. juli 2026
Uopfordret anmeldelse
Do not use these cowboys
Order rear disc pads for my car after entering the reg on their site. They even had an AI auto service call me after placing the order to confirm the reg but still sent me the incorrect pads. Had to pay a mobile tech twice to change the pads. 1st visit he pulled the old pads off only to put them back on when he discovered they were wrong, then thankfully he supplied a set a few days later from his parts supplier. Online automotive refusing to pay for the shipping to have the item returned, I paid out of pocket to send it back ..they acknowledge recieving and still haven't refunded me.. Raising a dispute now with my bank
11. juni 2026
Besvarelse fra Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad you were happy with the fast delivery and helpful service. Thanks for choosing us!
Best regards,
Online Automotive
Really quick and easy process
Really quick and easy process! Parts arrived quickly and were perfect for my car. Made what is normally a stressful process very easy!
28. juli 2026
Uopfordret anmeldelse
Besvarelse fra Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad everything was quick and easy, and that the parts arrived promptly and fitted perfectly. Thanks for choosing us!
Best regards,
Online Automotive
Quick & easy to sort out
Quick & easy to sort out, fast delivery & good quality of parts
29. juli 2026
Besvarelse fra Online Automotive Ltd
Hi there,
Thanks for your review!
We're glad everything was quick and easy, and that you were happy with the delivery and quality of the parts. Thanks for choosing us!
Best regards,
Online Automotive
Worse company ever!!
Worse company ever!!! don’t go there. Websites wrong, send you wrong parts then don’t hardly answer you or give you a refund. It’s been back and forth with them asking the same questions and nothing resolved. Very poor!!!!!
11. august 2026
Besvarelse fra Online Automotive Ltd
Hi there,
Thank you for your review. We're sorry to hear you're unhappy with your experience.
We have been in contact regarding the incorrect parts and are currently waiting for confirmation on how you would like to return them. We can either arrange a collection or provide a drop-off returns label.
Once you confirm your preferred option, we can move forward with getting this resolved as quickly as possible.
Best regards,
Online Automotive
I was kept informed of my order and it…
I was kept informed of my order and it arrived before the delivery time.
30. juli 2026
Besvarelse fra Online Automotive Ltd
Hi there,
Thanks for your review!
We're pleased you were kept updated and that your order arrived ahead of schedule. Thanks for your feedback!
Best regards,
Online Automotive
Brought a radiator for my car said next…
Brought a radiator for my car said next day delivery took 3 days by which time had been and brought another one turns out the same one as they sent me but cheaper ! Sent radiator back been waiting 3 weeks still no money back only an email saying you’ll be notified when we give you your money back !! Stay clear of this company should have read on here first as others have had so much trouble trying to get their money back !
17. juli 2026
Uopfordret anmeldelse
Avoid this company
Avoid this company. They send out the wrong part and then try to tell you it fits, even after they have seen a photo showing the blatantly obvious difference in size. Today when I put my reg in it couldn't even find my car, no wonder they can't get orders right. I can see previous names for this company on Company House, never a good sign for customers.
8. august 2026
Uopfordret anmeldelse
Besvarelse fra Online Automotive Ltd
Hi there,
We're sorry to hear you're unhappy with your experience.
We have been in contact with you regarding the part supplied and are currently trying to establish why the incorrect part was sent. We have requested some additional information from you to help us investigate this properly, but at the time of writing we have not yet received a response.
We are more than happy to continue working with you to identify what went wrong and get the issue resolved.
Best regards,
Online automotive
General customer service and delivery…
General customer service and delivery was good. Let down because of 2 Exhaust Rubber mounts not included in the order. After chasing this query, I was just pointed to the web page where I could order the items. After spending over £700 on my order, the least I would expect would be for me to pay the extra cost and then for the items to be shipped to me and to not incur further postage costs
30. juli 2026
Besvarelse fra Online Automotive Ltd
Hi there,
Thank you for your feedback, and apologies for the frustration caused regarding the exhaust rubber mounts and additional postage costs.
We understand your point, especially given the value of your order. We have passed your feedback on to the relevant team and will take this on board to help improve our service going forward.
Best regards,
Online Automotive
Customers service was top-notch
Customers service was top-notch, and the product was genuine. all fitting was correct.
6. august 2026
Besvarelse fra Online Automotive Ltd
Hi,
Thank you for your fantastic review! We're delighted to hear you were pleased with our customer service and that you received a genuine product with the correct fitment. Your feedback means a lot to us, and we look forward to helping you again in the future.
Regards
Online Automotive
Great customer service
29. juli 2026
Besvarelse fra Online Automotive Ltd
Hi David
Thank you for your kind review! We're delighted to hear you received great customer service. We really appreciate your support and look forward to helping you again in the future.
Regards
Online Automotive
🤠 DO NOT USE ❌
website told me part was suitable for my car so I ordered… got no confirmation rang them about 4 days later asking for a update I expected to have received the order by now.. but they told me part doesn’t fit my car and wanted about £300 extra so I cancelled… chased them multiple times for a refund wasn’t happening had to get a refund through my bank which took weeks!
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Online Automotive Ltd
Hi James,
Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations.
Our vehicle compatibility checker is intended as a guide, and in some cases additional checks are needed to ensure the correct part is supplied. We understand how frustrating it is when this leads to delays or unexpected changes.
We're also sorry to hear about the difficulties you experienced with your refund. That's certainly not the level of service we aim to provide. We'd appreciate the opportunity to look into what happened and learn from it. If you could contact us directly with your order details at customercare@onlineautomotive.co.uk for us to review as we are not able to see any reference numbers
We value all feedback and are always working to improve both our communication and our service.
Regards
Online Automotive
WILL NEVER BEEN USING THIS COMPANY…
WILL NEVER BEEN USING THIS COMPANY AGAIN!!!!!
My dad placed an order for a part (15th July 2026) he received a phone call saying “that the part ordered wouldn’t fit his vehicle” and that he would have to pay an extra £300 for the right part, this includes £312 for the part he ordered.
My dad didn’t want the part and cancelled the order.
He never received an email of confirmation for the order or the part in question.
Ever since this we have been chasing for the refund 3 phone calls up to now.
I asked to be put through to a complains teams and was told they don’t have one.
They gave me a website to email them but that would just the customer services team.
AVOID this company especially when it comes to getting your money back.
15. juli 2026
Uopfordret anmeldelse
Besvarelse fra Online Automotive Ltd
Hi Sam,
Thank you for taking the time to leave your feedback. We're sorry to hear about your dad's experience and understand how frustrating this situation must have been.
Our priority is always to ensure customers receive the correct part for their vehicle, and if we identify that an ordered part isn't suitable, we'll contact the customer before dispatch rather than knowingly sending an incorrect item.
We're disappointed to hear about the delays and communication issues surrounding the refund, as this isn't the level of service we aim to provide. We also apologise if our complaints process wasn't explained clearly.
If this matter hasn't already been fully resolved, we'd appreciate the opportunity to investigate. Please contact us directly with the order details at customercare@onlineautomotive.co.uk so we can review what happened and address any outstanding concerns.
Regards
Online Automotive
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.