OneAdvanced Anmeldelser 

We experienced an issue for over 10 months where patients were incorrectly marked as inactive in Docman. After discussing this with the account team, we were referred to the technical team, who were able to action and resolve the issue within a couple of days.
The have very friendly staff especially, Kaipu and Tripti which both helped for finding the target team.

Ian Branton from OneAdvance consistently delivers excellent support and guidance. With the many queries that can arise, Ian is always available to answer questions, provide clear advice, and implement solutions efficiently. A pleasure to work with.

Rahul Sarveshwara, thank you very much for the amazing service you have provided today. I have been trying to log into Science Warehouse over the last 2 weeks and I had tried everything and nothing worked and you resolved my issues within a few minutes. This is really appreciated. Thank you again.

Support ticket was replied to within 10 minutes of being raised and a Teams call booked in for a mutually convenient time within 2 hours. Ravi Ranjan was the case handler and was very knowledgable and helpful and resolved my query plus another whilst we were on the call - case closed. Thank you Ravi!

We use Docman Connect from One Advanced it works quite well for our company. It would be even better if they could send secure electronic Patient Discharge letters to NHS GP practices in all the NHS regions in the UK. I would also like Docman connect to support SSO via Entra ID, I hope they can provide a solution for that sometime soon as well.

Great service and outstanding patience and professionalism shown by Padma. The matter was resolved over the phone with clear, step-by-step guidance on what to do. Thank you

Exceptional customer service. We had a issue with posting historical journals at the critical year end period, and we are so grateful for the dedicated personal attention we received from eFinancials Helpdesk Manager Andy Stanford and top DBA Murty Maremanda, who persevered with a complex multi-element problem until we were back in operation. Outstanding customer service, above and beyond any reasonable expectation!

Roopa was very helpful - completely resolved everything that I needed.

Roopa helped resolve very quickly.

EXCELLENT!!!!

Great support from Rahul Sarveshwara to sort out my connection issue. Quick and efficient as soon as we got in touch.

PJ Is great to get thing sorted asap. He knows we operate 3 weekly payrolls so he know the urgency of the queries. Nothing is ever an issue even if he might have told us before how to fix it.
The ticket system works well and we just put PJ's name on it and he always comes back to us quickly.
The system is looking for a date of experience but there is no specific date. It is all the time we get a great support from PJ

Ravi assisted me with a number of queries and was knowledgeable,, helpful, well-mannered and courteous.

I’ve had the pleasure of working with Denisa from OneAdvanced on several complex system and integration topics, and the experience has been consistently positive. Denisa is highly professional, responsive, and clearly knowledgeable in her area, particularly when working through detailed issues related to quoting and order processing.
She communicates clearly, takes the time to understand the problem fully, and follows through with well‑thought‑out solutions. What stands out most is her collaborative approach — discussions are always constructive and focused on finding the right outcome rather than just a quick fix.
Denisa has been a reliable point of contact and a real asset to the work we’ve done with OneAdvanced. I’d be very happy to work with her again and would recommend her without hesitation.

Substandard customer support. Submitted a support request two weeks ago and it is still unresolved. Made a formal complaint twice and still not resolved.

Unable to speak to anyone. Beyond frustrating and unacceptable.

Tickets are closed when issues aren't fully resolved.

The team needs to work on their communication with customers, asking for feedback from the customer only to ignore the comments and close the tickets is poor.

We had a technical difficulty which was smoothly dealt with by a Teams call with all participants to resolve the issue. Great customer service

Thanks to Mani and Daniel for support with changes to the system - they were both quick to reply and had good understanding of the system to make fixes and changes for me.