OneAdvanced Anmeldelser 

Quick support

I just wanted to pass on thanks for the excellent support received this week. After raising an urgent support case regarding concern over a change to Microsoft Edge coming into effect the next day Alex Hobbs and the Development Team responded very swiftly and allayed our concerns.
We really appreciated the support provided.

Roopa was most helpful guiding me through the correct steps to resolve my issue.

Have dealt with Mitrefinch in the past and continued using their product when one advanced had acquired them, there was a noticeable shift in customer support.
Before the acquisition support engineers were very approachable and issues got solved well within the given SLA, this completely turned in the opposite direction so bad that one of our urgent tickets went un resolved for over 6 weeks and the only way we seen a resolution was for one of our executives to reach out to the CEO via social media!

It was evident that the previous workforce had all but gone, the new support team really didn't know much about the platform and really struggled with any of our requests.

We had received a price increase by about 30% with the reason being "we had not realised we have not been charging you enough all this time" mid contract !

We had received 3 months notice that support for on prem software was stopping and we had to sign a new contract that was to use their "NEW and improved "cloud platform which was literally a copy of our instance and plonked into cloud based VM and in turn wanted an additional 25k for this "service" and to hear that the VPN they supplied to access this resource was ropey at the best of times is laughable.

There were a couple of other companies I know of that fell in to this same gotcha they were unfortunate enough to not get the extension that we some how managed to squeeze out of them (for an additional cost of course)

If you are looking for a time and attendance + HR software look else where there are far better (and cheaper) providers out there.

Only reason I write this review I see the 4 stars and think how the hell has that happened.

Found it very simple to get the answer to my query. Efficient and user friendly service. Debashish was a great help. Quality service

great experience and Nikki was very helpful.

Roopashree was very helpful with resolving the Surgery issue with Docman and extremely patient.

I was helped by Debashish and he sorted out my report issues. Thanks a lot

Manikata was extremely helpful today, providing excellent support with time and management year-end procedures. He demonstrated strong knowledge and a clear understanding of the processes, guiding me through each step with patience and clarity.
He went above and beyond to resolve the issue efficiently, taking the time to ensure everything was accurate and fully completed. His proactive approach and willingness to help made what could have been a stressful situation much more manageable.
Overall, his professionalism, responsiveness, and commitment to delivering high-quality support made a real difference, and I truly appreciate his assistance.

The customer support was a huge help!
Rahul Sarveshwara sat on a teams call with me and explained how to fix the issue I was having and then fixed another issue that I mentioned extremely quickly. He was very polite and supportive when I was a bit slow to do things. Would defiantly recommend him for any help!

I was assisted by Arun today. He was very helpful, polite, patient and explained all what was required to correct the problem I had. Arun telephoned me back as promised.
Thank You for your help!

Paul Long at One Advanced is as effective and responsive as ever, quickly and clearly relating technical resource to real world situations.

Friendly informative, clear and helpful support, easily followed the instructions given to resolve the issue we were having. Great job

Many thanks

Fantastic help and support from Roopa. I got help sorting with account issue and reset of password and settings.

I have been working alongside Eve Stanners for sometime as my main contact within OneAdvanced. They have been wonderful to work with and have proven to be both very knowledgeable and proactive in the service they have provided. I continue to look forward to work with both Eve and OneAdvanced going forward.

Excellent customer service from Roopa

The software they supply is really very good. The problems are anything around invoicing, payments or contract renewal. Which is spectacularly bad and incredibly unjoined up for a data management company. Their customer support portal, is the oddest I've ever seen. It's impossible to update your main contact, the person they've got as our main contact is a typo made by the person who handled our initial sales call over three years ago. We've spoken to various people about changing it, they've never been able to.

We renewed our contract recently, which was an odd process as the person who dealt with the contract made some promises about how seemless it would be. He didn't seem to know much about us, or even what products of theirs we were using or how we paid for them. Everything he said would happen didn't happen, instead it was just an almost random assortment of invoices none of which lined up. Some for the old contract, some for the new, some for a contract that was sent through accidentally (which apparently was my fault).

The really odd thing is that they often hold AI demonstration webinars and I think to myself .. if this is working why does every interaction with you feel like chaos?

I'm trying to setup a direct debit with them at the moment. I've spoken with three people so far, none of them seems to know who I should be speaking to, but it's always someone different.

I don't understand how the software is quite as good as it is, but the back end administration of paying for it is quite this bad.

She has put an effort understand the issue and waitied toresolve the issue also made sure the codes are added in system , and promtley communicated with me to resolve the issue.she was really helful. thanks

Ankit contacted me within a couple of hours of chasing a open case and kept me inform of each process throughout. Part of the issue was resolved but the remaining part was beyond resolving.