OneAdvanced Anmeldelser 

Roopa is been very helpful, solved the issue in a very quick manner with her guidance

Thank you Nikky and the PATCHS support team for helping me with resolving a patchs case.
Nikky has kept me informed of the progress and this case is now resolved.

Yesterday evening, Srinivas Saraf solved our urgent issue within a quick time span, good customer support from this agent.

Libby is fantastic!
When I put in a ticket for a query, Libby is very quick to arrange a call to sort the issue out quickly. She does so with professionalism and also helps me to understand the process so I will know it for another time.

Not only has switching to this platform saved our company money but the platform is also so easy to use, make the previous time consuming tasks so much simpler. But the best bit is the fantastic support in place to help build the system and get everything set up. Irfan Mulla was my consultant and he explained everything to me clearly, he showed patience throughout my training, there was a clear plan in place with Teams calls scheduled in advanced. I was guided through each step and Irfan ensured I was doing the work rather than it being a case of just sitting and watching him do it all. I would highly recommend OneAdvanced.

Absolute Joke of a company. We have been waiting now for 15 months for our VAT Number to be added to our Sales Invoice and still waiting....... On the plus side I am giving them one star for the hilarious fake 5 star reviews. I think they must spend more time writing them than answering support queries!!
Seriously stay well away from this company.

OneAdvanced continue to look after us. One of the worst experiences as a customer is when it is not clear which product or supplier an issue is being caused by. We were left with quite a major problem that the OneAdvanced team were sure wasn't them. The evidence we had access to pointed to it being OneAdvanced. Between them, especially Mike Sugden who found the pointer to the real issue (Not OneAdvanced!). This was helped and pushed along by Melissa Burton and James Buck. We were kept updated and informed with timely updates. We really felt like they had our backs.

I have been working with Jasmine Tripp on a number of payroll related projects for well over a year now and both her knowledge of the products, OpenPeople and Open HR is second to none but also her professionalism in dealing with whatever situation we throw at her has been amazing to see. Jasmine really takes the time to explain exactly what she is doing and how she is pulling everything together. It makes the process so much easier to understand. Jasmine is always willing to answer any questions and if available has been able to jump onto a call when we've had emergencies to resolve the problem for us. Thank you Jasmine for all of your help.

We have our ups and downs with our Account Manager in Advanced, but when it comes to the technical support team, we tend to have a great experience.

For instance, today Srinivas Saraf did an amazing job. He was not only kind and professional, but also incredibly quick in getting back to us. The issue was resolved within minutes.

Please do pass on our thanks to him. :)

Rahul Sarveshwara helped us to solve a few issues related to the admin role and he showed us how to create technical cases on the portal.

Just wanted to say a big thank you to James Buck, Melissa Burton and Mike Sugden for doing some serious digging and joining the dots to figure out an integration issue

I would like to thank Andrew Stanford for his engagement, communication, and willingness to escalate issues internally this helped maintain momentum on several critical tickets. His level of responsiveness made a meaningful difference during a time sensitive and high pressure period, and it was reassuring for both IT and Finance colleagues to know issues were being actively monitored. We especially appreciated the regular updates, prioritisation of high impact issues, and coordination across teams when development input was required. Thank you for your professionalism, commitment and support.

Menu issues. One of the more complex menu's was feeding through to the next part of the system. Through diligence and process, Jessica Mistry was able to find the problem and fix everything. Excellent service as always and appreciate Jessica's brilliant customer service.

Manikanta Kuppa assisted me with a complex group monthly reporting requirement. His patience and perseverance with the set up and testing process were excellent and he has made my job a whole lot easier!

Excellent customer service. Rupa went over and beyond to help me

the original user name access would not work .. so support lady came up with suggestion to create a new user profile

Overall my experience with OneAdvanced has not been a good one, they purchased three products I used so had no choice but to contract with them or change all my products.
Their contract management is extremely poor, bearly hear from anyone, even when we have issues we get ignored for months on end, latest contract issue was raised early March, had a couple of holding responses in April, but only after I chased, and its me that has to keep chasing to resolve issues, even when we owe them money as their billing teams are equally useless and get it wrong with almost every renewal. Their Vice President who previously worked for one of our products is equally as ignorant, whether emails are copied to her or directed at her.

The products used to get regular improvements based on customer requests before OA took over, now they simply go into a black hole of 'ideas' and never actually materialise. One product has been in 'early adopter' phase for over 2 years, originally promised over 3 years ago and is still only part of a product regularly linking back to an archaic system from 25 years ago, as they prefer to prioritise their own agendas for AI implementation and areas they want to 'sell' rather than what existing customers have actually asked for.

There are a few and I really do mean a few, staff who are extremely supportive, Carl Fisher, Mike Drive and Gavin Willis but the majority of their support staff are either inexperienced, incompetent or basically ignore you. They only get two stars and not one, because of these few individuals who regularly rescue me when they make changes in one area that affect another, like an unrelated team turning something on and locking my 1,500 users out of another system with the team causing the issue ignoring us and one of the stars having to rescue me.

As an organisation, customer satisfaction is at the bottom of their list, which is why we have already ended contracts for another three products over the last 12 months. If you have a choice, seriously consider an alternative unless you are happy with overall sub-standard support and systems.

I requested help of creating other users to login to the marketplace as we had to keep using one person's authenticator code.

Jessica Mistry responded and was quite the star, polite and so helpful insetting out logins up in no time at all. A great conversation and speedy solution.

fast response and follow up, thanks you Ankit for all your help

Ankit helped me very much and done a follow up