OneAdvanced Anmeldelser 

Prosolution is one of the best databases that we have used. When problems arise customer support is excellent, and is usually sorted the same day

Great support and very helpful team member Manikanta. The issue was resolved and communication was excellent. Thank you!

We are an existing OneAdvanced customer using the Smart Assessor/BKSB/PICS platforms. We have had ongoing issues since OneAdvanced took over particularly in regard to communication and customer service.
Since early January we have been unable to elicit a response from them. Our account manager has cancelled meetings, and does not respond, nor does his line manager. We have also called and emailed Luke Sadler (named contacted on Trustpilot) but again no response. We have also rung sales and been promised a call back/meeting but again no response.
We have also been left using an outdated platform, with no efforts made to integrate us onto their advertised updated system, despite reassures that this would occur over a year ago.
This situation is now significantly impacting our ability to make both operational and strategic decisions regarding our business and has placed us in a completely untenable position.
We would not recommend working with this company.

Aparna Jha provided:
Quick solution and response time, The case was resolved quickly.

We had an issue with DB Capture, spoke to John M and Murty M - they resolved in a very timely manner.
Appreciate the help.
Colin

This is a shout out for Melissa Burton who went above and beyond to resolve a problem for us. Great customer service!

The support we have had throughout, particularly from Jasmine, has been consistently very good. Fast, effective and very helpful when needed.

The support team have always been incredibly helpful, offering clear, straightforward guidance that ensures issues are resolved quickly.

Harshith fixed the issue i had with the system. He was very helpful. He went out of his way to help.

Fantastic support particularly from Jasmine who has supported us in the most efficient manner we could have asked for. She is extremely patient and knowledgeable and we really appreciate her skills. Thank you on behalf of the whole team, you are a huge asset to OneAdvanced.

Maria from Advanced is always happy to help quickly resolve my cases. She is very knowledgeable and extremely helpful.

I needed to add a new field to an existing panel. Harshith Raju was amazing, his knowledge and calm manner was reassuring. We did have a few small problems but Harshith calmly resolved them.
Thank you Harshith.

Harshith Raju proactively followed up on a previous ticket to check progress and helped me with a new issue. As always his technical knowledge got right to the problem and it was quickly resolved.

I was on a call with Harshith Raju regarding the New Tab in our employee details section on TMS. He was extremely helpful throughout the process. Not only did he resolve the issue promptly, but he was also patient, calm, and professional. The entire interaction was friendly and pleasant.

Harshith Raju, helped me resolve an issue with the holiday year. I joined a Teams call with him, he explaned what I needed to do and also when that did not work the next steps. The issue was resolved sucessfully.

Worked with Murty to resolve a complex technical issue that required a significant amount of troubleshooting

Murty was thorough, patient and clearly very knowledgeable

He took the time to understand the problem, kept us informed throughout and explained the cause and resolution in a clear to understand way

Communication was consistent and professional and the issue was fully resolved

Overall, a very positive experience

Some in support, e.g. Carl, are fantastic (5+stars). Great communications and spending the time to understand, provide advice, and resolve any issues.

Nicole Quigley & Harshith Raju were extremely helpful when we tried to process year end rollforward. They were on hand to help out with any issues that we experienced.

Chris from the P4W accounts team was really helpful and went the extra mile to fully resolve the query

Have been with One Advanced via my workplace for many years and through changes in layouts/systems etc I have found them to be approachable, friendly and helpful which of course are 3 attributes really required by service providers.