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Where do I start?
1. OFNL customers can get maximum speeds of 900/900Mbps as compared to other networks which are capable of 2500Mbps
2. OFNL equals monopoly for most new built homes. No other supplier would be available unless they use the OFNL infrastrcture.
3. Suppliers using OFNL infrastructure are charging customers a lot more than they are charging customers on different infrastructures: Same provider charges £35 fro a 1000/1000 package on a different infrastructure and £57 for 900/900Mbps on OFNL.

Kieran was brilliant. Waited for me to get home and then installed a new box for me. Excellent service!

Thank you

We first encountered a network outage around 2 weeks ago. We found out a number of residents, also our building management, are also impacted by the outage. I reached out to my network provider, they reset the line and it seemed to have make it work again. Since then, our internet has been unstable, with the need of restarting the router often to get it up and running again.

We were made aware that there was an incident previously with our fibre network provided by OFNL. Given the incident is marked closed, I gave their customer line a ring to see if they have any update about this. While the lady over the phone was very polite, the response I received was "please speak with your network provider" on repeat in different forms.
For customers like us that are not OFNL direct customers, but on an OFNL network (their indirect customer), shall not expect OFNL to provide any support.

Absolutely outstanding service. Mark was clearly an expert in his field and went above and beyond to get everything sorted. What was originally a two-person job was turned around by him alone.
He took real pride in his work, explained things clearly, and didn’t stop until the issue was fully resolved. It’s rare to come across someone so knowledgeable and committed — a huge credit to the company. Highly recommended.

Had a visit from Paul today, very quick and easy process, got us up and running in no time.

Kieran H

Very knowledgeable
Polite
Warm

Top man Kieran appreciate your time

Utterly terrible, customer support is a joke, took a week for a response only to blame the ISP (fibrenest) that they them selves bought and thus own the lines of.

We've has non stop issues since moving into our persimmon home.

We're charged 3x as much than any other provider. They're rip off merchants who charge extortionate whole sale rates to fake micro isps who all provide terrible services. OFNL clearly planned to make them selves look legit by buying fibrenest which is just as bad or worse.

They refuse to stop exploiting their monopoly position, claim to create competition by changing all micro isps the exact same extortionate rate leading to all the providers charging the exact same prices.

They refuse to allow actual providers in like virgin media, open reach, community, city fibre etc as they own the ducts and land they're under

They keep blowing us off, hopefully ofcom and our local MP along with our petition will get rid of them as they refuse to discount for their terrible service that we're forced to use. It's either them or no internet at all.

Kieran H came out to an issue, diagnosed as a faulty fibre cable within minutes, repaired it and had me up and running in no time.
He called me an hour before arriving and said to call on that number if I had any issues.
Great service and a very happy customer.

Fantastic service today given by Kieran H!
Very professional, fixed the issue within half hour.
Very pleased with the service received.

Brilliant service from Mark W. Job done quick and very competently.

Excellent service. Good communication to let us know when engineer (Mark) would get here. Very friendly and explained what was happening and what needed to happen. Would recommend these guys.

Have absolutely no complaints Mark came over around 11:30 found the problem sorted it and was out again by 12 I needed it to be quick as was heading to work he was polite and knew what he was doing 5/5

Mark was very helpful and sorted my issue very quickly. Nice chap, friendly and professional.

Mark was extremely helpful and informative with sorting my issue, ever efficient and quick too!

Fantastic service from the OFNL engineer today (Mark). He arrived right on time, quickly diagnosed the issue, and had everything up and running in no time. The work was carried out neatly and professionally, with clear communication throughout. Really appreciated the efficiency and care taken to make sure everything worked perfectly before leaving.

Really impressed with how quickly Mark was able to come to visit (less than 24 hrs!). He was really knowledgeable and easily able to fix the problem. Highly recommend

Mark W did an excellent job for us, he really went above and beyond to make sure the job got done, a credit to your company! Thanks

Planned internet via an OFNL provider a month before moving into new home. 5 days in, daily calls, no internet, no proactivity and no ownership.

Editted 3/11- service now active but took a lot of to-and-fro. No explanation as to why service didn't activate as intended.

Had Mark W at the home today to help with fixing the broadband. Went above and beyond to get it done. Don’t think it was a simple task but he did a great job. He’s was friendly and provisional. Can’t praise him enough. Thank you so much.

The operative Mark W was great, he rang me with updates for my appointment, the time he should arrive, he was polite and friendly and efficient, fixed the problem in no time. A great operative to have.