Ocus' customer service is always very kind and helpful each time I interact with them. And I truly appreciate the ongoing website updates. However the platform still is not as user friendly YET as hop... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
This company always introduces new ways to delay payments and don’t know how to communicate or fix problems they have created themselves. Each month it’s an always something new they do and can’t fi... Se mere
Le principe est plutôt pas mal; En tant que photographe, on shoote, on transmet les photos et OCUS s'occupe du reste... "Push the button, we'll do the rest", comme clamait Kodak aux début de la dé... Se mere
Virksomheden har svaret
Sinto uma grande evolução na nova plataforma com a resolução de problemas que a plataforma anterior deixava a desejar. Porem ainda sinto a falta de uma função que seria muito útil, referente a um tópi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.
Kontaktoplysninger
Frankrig
- support@ocus.com
- www.ocus.com
3,1
Middel
438 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Hello
Hello, working for many years almost 800 assignments. I love food photography 📸 and Ocus atlist keep me busy sometimes.
Thanks
Vasko
23. november 2025
Besvarelse fra OCUS
Hello Vasko,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
• The OCUS Team
Il sistema Ocus
Ocus è un ottimo sistema per mettere in contatto fotografi e ristoratori. Ho riscontrato più volte che la richiesta di scatti non viene dal cliente ma dal referente dell'app di delivery (Glovo o Just Eat nel mio caso) che spesso non sa nemmeno da cosa è composto il menu del ristorante. Servirebbe un confronto più specifico tra referente e ristoratore prima di richiedere il numero di scatti necessari.
22. november 2025
Besvarelse fra OCUS
Ciao Daniele,
Grazie per aver dedicato del tempo a lasciare una recensione e fornirci il tuo feedback! Siamo lieti che tu abbia avuto un'esperienza positiva con OCUS. Non preoccupatevi, i vostri suggerimenti sono stati condivisi con i nostri team interni, così possiamo continuare a migliorare. Le tue intuizioni significano molto per noi!
Cordiali saluti,
• Il team OCUS
Easy process and great support
Ocus made the entire process simple and stress-free. Communication was clear, turnaround time was fast, and the platform was very easy to use. Overall, a smooth and professional experience.
21. november 2025
Besvarelse fra OCUS
Hello Atèpá,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Anna - The OCUS Team
Plateforme peu rémunératrice
Plateforme peu rémunératrice, quelques missions aux compte gouttes, support photographe quasiment inexistant. Client unique qui prend les photographes pour des livreurs de pixels. Renoncement des droits de publication et diffusion pour le photographe ( tout appartient au client) Aucun défraiement ou si existant il est dérisoire. Système de notation des missions absurdes qui ne prend pas en compte les observations du photographe.
5. november 2025
Besvarelse fra OCUS
Bonjour Hervé,
Nous vous remercions sincèrement d'avoir pris le temps de nous faire part de vos réflexions. Nous sommes désolés que votre expérience avec OCUS n'ait pas été à la hauteur de vos espérances. Vos commentaires sont importants pour nous et nous aimerions rectifier la situation. Un membre de notre équipe vous contactera bientôt pour discuter de vos préoccupations et voir comment nous pouvons vous aider.
Cordialement,
Kevin - The OCUS Team
If I could make it a minus one I would
If I could make it a minus one I would. I have done 18 Photo Shoot for OCUS in July and I have yet to be paid one single dime. I tried to communicate with this company, but it’s almost impossible. Their support group is less than nothing. Then dealing with Payoneer has been another nightmare. I don’t know what to do to get to have someone actually communicate with me. I am so frustrated. I can’t even stand it!
5. november 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Hello Audrey,
Thank you for sharing your feedback. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. To better understand your concerns and assist you, we’ve sent you a request for additional information via Trustpilot. We’d greatly appreciate it if you could provide more details so we can address the issue and work towards a resolution.
Kind regards,
Kevin - The OCUS Team
Il regno dei BOT
Sono un creatore di immagini, purtroppo si discute da mattina a sera con i BOT. Le soluzioni ai problemi sembrano non arrivare mai, è difficile poter scrivere con qualcuno in grado di risolvere anche problemi apparentemente semplici, in breve tempo, si passano giorni o settimane a chiedere sempre le stesse cose. Si seguono le loro regole, le loro richieste le loro modalità di pagamento, ma se c'è un inghippo vanno nel pallone e nel frattempo essere pagati diventa impossibile. E' frustrante e poco professionale. Per quanto riguarda gli incarichi, sicuramente c'è modo di crescere. I clienti sono poco informati sul servizio fotografico che andremo a fare, c'è una votazione per ogni servizio fotografico che per me non considera tutte le situazioni, come numero di foto , tipo di cibo, cliente, location, che se non ti mette nelle condizioni di fare un eccellente lavoro, puoi fare quel che vuoi, ma uscirà qualcosa di poco gradevole e dalla parvenza approssimativa, anche se luce e immagini sono corrette.
7. oktober 2025
Besvarelse fra OCUS
Ciao Marco,
Grazie per averci raccontato la tua esperienza. Ci dispiace che non sia andata come speravi. Il tuo feedback è super importante per noi e ci piacerebbe avere la possibilità di rimediare. Il nostro team ti contatterà presto per capire meglio le tue preoccupazioni e risolverle.
Cordiali saluti,
Kevin - The OCUS Team
Besvarelse fra OCUS
Hello Ozge,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Anna • The OCUS Team
In decadenza
Non ci sono servizi su Milano e hinterland. L'assistenza è ormai inesistente, la chat è completamente inutile! non mi ha risposto nessuno, inorridisco a pensare di avere bisogno nel momento dello shooting. Ho compilato tre volte il modulo senza avere un riscontro! Ormai lavorare con ocus è un terno al lotto. Non rimborsano ne i km, ne gli spostamenti del cliente il giorno prima. Ma se io opziono un giorno lavorativo e il cliente annulla, non ho un danno, o comunque un mancato guadagno?
30. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Ciao Eugenio,
Grazie per averci segnalato la cosa. Ci dispiace davvero per quello che ti è successo e vorremmo risolvere il problema. Ti abbiamo chiesto qualche informazione in più tramite Trustpilot, ma non abbiamo ricevuto risposta.
Per favore, condividi con noi più dettagli così possiamo indagare meglio e trovare una soluzione contattando il Servizio Clienti all'indirizzo https://support.ocus.com/hc/requests/new
Cordiali saluti,
Kevin - The OCUS Team
Besvarelse fra OCUS
Hola Fabian,
¡Gracias por tus amables comentarios! Es genial saber que tu experiencia con OCUS fue positiva, y agradecemos tu amable mensaje.
Saludos cordiales,
Anna - The OCUS Team
todo prfrcto
14. oktober 2025
Besvarelse fra OCUS
Hola,
Realmente apreciamos tus comentarios positivos! Es genial saber que OCUS superó tus expectativas, y te agradecemos tus amables palabras.
Saludos cordiales,
• The OCUS Team
Besvarelse fra OCUS
Hallo Giovanni,
Wir freuen uns sehr über Ihr positives Feedback! Es ist großartig zu hören, dass OCUS Ihre Erwartungen übertroffen hat, und wir sind dankbar für Ihre freundlichen Worte.
Liebe Grüße,
Anna - Das OCUS-Team
Besvarelse fra OCUS
Hello Jessica,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
Besvarelse fra OCUS
Hello,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
👍👍👍👍👍👍👍👍👍👍
15. oktober 2025
Besvarelse fra OCUS
Hello Netra,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Anna - The OCUS Team
Ocus getting worse day by day for photographers
Mio was there for help, now she is not there anymore, Whenever Photographers were falsely suspended she listen to photographers side of story and try her best to protect them and there so many producers bully photographers, Mio listen to photographers and fix that aswell , Now it looks like there's a protection shield is no more for us lot 💔
14. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Hello,
Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and would like to address your concerns. To do so, we’ve sent you a request for additional information via Trustpilot. Please share more details with us so we can investigate further and work on a solution.
Kind regards,
Anna - The OCUS Team
Besvarelse fra OCUS
Hello Joerg,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
dans l'ensemble je suis satisfaite
8. oktober 2025
Besvarelse fra OCUS
Bonjour Nathalie,
Nous vous remercions pour vos commentaires judicieux ! Nous sommes ravis d'apprendre que votre expérience avec l'OCUS a été positive et nous apprécions votre gentil message.
Cordialement,
Anna - The OCUS Team
I want to schedule for photo shoot…
I want to schedule for photo shoot soon. I have been waiting so long my time and money is going wasted. Please schedule for photo shoot soon.
2. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Hello Pratik,
Thank you for your feedback and for sharing your photoshoot reference.
I’m sorry to hear that your appointment hasn’t been scheduled yet. I understand how important this session is for you and regret the delay in setting a date.
Your photoshoot is in an area where we currently have limited photographer availability.
While we typically assign a photographer within 48 hours, in this case, it has taken a bit longer as our team needed to reach out to professionals in a wider radius.
That said, I’m pleased to let you know that a photographer was successfully assigned yesterday.
They’ve been informed of your request for an earliest possible session, and I am monitoring it to make sure you are contacted as soon as possible to set an appointment.
If there is any update, I follow up directly in an email to you.
Thank you for your patience, and please don’t hesitate to reach out if you need further assistance.
Kind regards,
Besvarelse fra OCUS
Hello Blend,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Anna - The OCUS Team
terrible service
Update 1: The issue I complained about in September was resolved, but no specific reason was provided.
Update 2: The same problem has happened again. I still don’t know why they rejected the request (they only replied with a template and didn’t give a specific reason), just like I didn’t know why they corrected the mistake in the previous case.
I'll keep it updated.
-------------------------------------------------------
The service has always been terrible. I’ve been working with OCUS for almost two years. Yes, they are making changes, but the service remains consistently poor.
Let me give you an example.
According to the platform policy, photographers are entitled to 80% of the compensation if an appointment is made by OCUS or the client. I accepted an assignment like this and arrived at the restaurant on time. However, the restaurant manager told me they needed to reschedule the photoshoot.By the way, OCUS doesn’t provide any contact information before the shoot, so you can’t call to confirm the appointment in advance.
I took a selfie in front of the restaurant’s door and waited there for half an hour — which is one of the required proofs to receive the 80% compensation.
Here’s the interesting part: I submitted a compensation request, but OCUS approved only 30% of the full amount — almost 10 days later. I resubmitted the request, but they refused again, saying the reschedule fee had already been approved.
I submitted another request and explained clearly that the appointment was made by OCUS or the client, and it was the client who needed to reschedule, not me. I also stayed at the location for 30 minutes.
Another 10 days later, they refused again, claiming that I had uploaded two photos taken at the same time. So I uploaded another photo to prove that I had stayed there for 30 minutes. They rejected it again, repeating the same reason: “The reschedule fee was approved already.”
Thirty days later, the whole process started over again. It feels like no one cares about what you say or what you do.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Hello Tao,
We truly appreciate you taking the time to share your thoughts.
We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
The OCUS Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.