A plataforma não tem usabilidade, não é clara e os problemas são dificeis de serem relatados. Atendimento o cliente péssimo. Tenho uma pendencia de um cliente que no meio da sessão resolveu que queria... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ocus' customer service is always very kind and helpful each time I interact with them. And I truly appreciate the ongoing website updates. However the platform still is not as user friendly YET as hop... Se mere
This company always introduces new ways to delay payments and don’t know how to communicate or fix problems they have created themselves. Each month it’s an always something new they do and can’t fi... Se mere
Le principe est plutôt pas mal; En tant que photographe, on shoote, on transmet les photos et OCUS s'occupe du reste... "Push the button, we'll do the rest", comme clamait Kodak aux début de la dé... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
In addition to the opportunity for technology to shape an ecosystem for creatives, we recognized that brands and businesses were lacking an efficient method to create, manage and optimize impactful visuals at speed and scale. Piecing together this opportunity and market gap, we created OCUS. Our purpose, which remains core to our mission today, is to drive online performance for businesses through always-on performing images, while creating the largest thriving ecosystem for creative workers.
Kontaktoplysninger
Frankrig
- support@ocus.com
- www.ocus.com
3,1
Middel
439 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 88 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
terrible service
Update 1: The issue I complained about in September was resolved, but no specific reason was provided.
Update 2: The same problem has happened again. I still don’t know why they rejected the request (they only replied with a template and didn’t give a specific reason), just like I didn’t know why they corrected the mistake in the previous case.
I'll keep it updated.
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The service has always been terrible. I’ve been working with OCUS for almost two years. Yes, they are making changes, but the service remains consistently poor.
Let me give you an example.
According to the platform policy, photographers are entitled to 80% of the compensation if an appointment is made by OCUS or the client. I accepted an assignment like this and arrived at the restaurant on time. However, the restaurant manager told me they needed to reschedule the photoshoot.By the way, OCUS doesn’t provide any contact information before the shoot, so you can’t call to confirm the appointment in advance.
I took a selfie in front of the restaurant’s door and waited there for half an hour — which is one of the required proofs to receive the 80% compensation.
Here’s the interesting part: I submitted a compensation request, but OCUS approved only 30% of the full amount — almost 10 days later. I resubmitted the request, but they refused again, saying the reschedule fee had already been approved.
I submitted another request and explained clearly that the appointment was made by OCUS or the client, and it was the client who needed to reschedule, not me. I also stayed at the location for 30 minutes.
Another 10 days later, they refused again, claiming that I had uploaded two photos taken at the same time. So I uploaded another photo to prove that I had stayed there for 30 minutes. They rejected it again, repeating the same reason: “The reschedule fee was approved already.”
Thirty days later, the whole process started over again. It feels like no one cares about what you say or what you do.
5. september 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Hello Tao,
We truly appreciate you taking the time to share your thoughts.
We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
The OCUS Team
Besvarelse fra OCUS
Hello Paul,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
• The OCUS Team
I still didn't get paid for the month…
I still didn't get paid for the month of September..
5. oktober 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Hello Tristan,
We truly appreciate you taking the time to share your thoughts. We’re sorry that your experience with OCUS wasn’t what you’d hoped for. Your feedback is important to us, and we’d like to make things right. One of our team members will be in touch with you soon to discuss your concerns further and see how we can help.
Kind regards,
Kevin - The OCUS Team
Gave me the opportunity to monetized my…
Gave me the opportunity to monetized my hobby and also made me experience this kind of job
2. oktober 2025
Besvarelse fra OCUS
Hello Ester,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Anna - The OCUS Team
Plateforme utile mais peu de service d'aide
Je travaille pour Ocus en tant que photographe. Ils proposent une variété de projets de manière assez régulière, avec une rémunération définie par projet.
En revanche, il ne faut pas espérer un retour rapide si vous avez un problème. Il faut batailler avec un chat automatique et un service de ticketing qui prend des jours à apporter un retour.
1. oktober 2025
Besvarelse fra OCUS
Bonjour Pauline,
Nous vous remercions sincèrement d'avoir pris le temps de nous faire part de votre avis. Nous sommes désolés que votre expérience avec OCUS n'ait pas été à la hauteur de vos attentes. Vos commentaires sont importants pour nous et nous souhaitons remédier à la situation. Un membre de notre équipe vous contactera prochainement afin de discuter plus en détail de vos préoccupations et voir comment nous pouvons vous aider.
Cordialement,
Christophe - L'équipe OCUS
Traduit avec DeepL.com (version gratuite)
In my opinion it’s a really good…
In my opinion it’s a really good company!
I like that it gives flexibility
26. september 2025
Besvarelse fra OCUS
Hello Lenzy,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Christophe - The OCUS Team
C’était très rapide.
23. september 2025
Besvarelse fra OCUS
Bonjour Arif,
OPT2- Nous vous remercions pour vos commentaires judicieux ! Nous sommes ravis d'apprendre que votre expérience avec OCUS a été positive et nous apprécions votre gentil message.
Cordialement,
Ouzra - The OCUS Team
Good Job for freelancers
Hi Again another review for this year
I gave 5 stars because I still think that OCUS one of the best Company to work with ,,
Yes the money not like before but at least they organize everything to make it easy for us just go to onsite take the photos and upload them ..
the things I don’t like so far is
I don’t receive emails like before of the mission available on my area because of the new platform for Austria..
I get also disappointed to because of many of clients don’t want the fotoshoot or prepar any dishes that’s why I stopped for a while and that’s not OCUS problem that the clients what they see or want ..
wish on the future we I can see more missions unlocked on the map thanks 🤍🤍
28. september 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Hello Dua,
OPT1- Thank you for your review and for sharing your valuable feedback with us! We’re thrilled to hear about your positive experience with OCUS, and we’ve made sure to pass along your suggestions to our internal teams for review. Your input helps us continue to improve and get closer to a 5-star experience for everyone.
Kind regards,
Ouzra - The OCUS Team
No one ever reads the photographers…
No one ever reads the photographers comments in the mission statements. If they do, there is no human communication to the photographer. This is not the first time I've have commented about this.
27. september 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Hello Thomas,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Ouzra - The OCUS Team
Je recommande Ocus
Ça fait 7 ans que je travaille pour Ocus.
Je recommande vivement, missions intéressantes qu'on peut choisir selon ses disponibilités, service support réactif.
Je suis très contente de cette collaboration productive.
14. september 2025
Besvarelse fra OCUS
Bonjour Timea,
Nous sommes ravis d'apprendre que vous avez eu une excellente expérience avec l'OCUS ! Nous vous remercions pour vos commentaires encourageants ; ils nous touchent beaucoup.
Cordialement,
Christophe - The OCUS Team
Very helpful & supporting for image…
Very helpful & supporting for image creators. Payment is fast. Thanks again.
If have a higher payment for high grade creators will be more encouraging.
14. september 2025
Besvarelse fra OCUS
Hello Ken,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Ouzra - The OCUS Team
Besvarelse fra OCUS
Hello Gajendra,
Thank you for your thoughtful feedback! It’s great to hear that your experience with OCUS was a positive one, and we appreciate your kind message.
Kind regards,
Ouzra - The OCUS Team
There is something failing on your…
There is something failing on your platform. My portfolio link is broken, and when trying to upload my license that platform failed as well. No one has responded to my request for assistance as of yet. I cannot get any new assignments. I am very distressed about that.
5. september 2025
Besvarelse fra OCUS
Hello Kathleen,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience with OCUS didn’t meet your expectations. We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Emelie - The OCUS Team
Je ne suis pas satisfer
5. september 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Bonjour Salah,
Nous vous remercions de nous avoir fait part de vos commentaires. Nous sommes désolés d'apprendre que votre expérience avec OCUS n'a pas répondu à vos attentes. Pour mieux comprendre vos préoccupations et vous aider, nous vous avons envoyé une demande d'informations complémentaires via Trustpilot. Nous vous serions reconnaissants de bien vouloir nous fournir plus de détails afin que nous puissions traiter le problème et travailler à sa résolution.
Je vous prie d'agréer, Madame, Monsieur, l'expression de mes salutations distinguées,
Anna - The OCUS Team
Besvarelse fra OCUS
Hello Debora,
We’re so happy to hear about your great experience with OCUS! Thank you for your encouraging feedback; it means a lot to us.
Kind regards,
Anna - The OCUS Team
Besvarelse fra OCUS
Hallo,
Wir freuen uns sehr über Ihr positives Feedback! Es ist großartig zu hören, dass OCUS Ihre Erwartungen übertroffen hat, und wir sind dankbar für Ihre freundlichen Worte.
Liebe Grüße,
Anna - Das OCUS-Team
Besvarelse fra OCUS
Hello customer,
We truly appreciate your positive feedback! It’s great to hear that OCUS exceeded your expectations, and we’re thankful for your kind words.
Kind regards,
Ouzra - The OCUS Team
excellent helpdesk
20. august 2025
Besvarelse fra OCUS
Hello Luc,
Thank you for your feedback and for sharing your valuable comments! We're delighted to hear that you had a positive experience with OCUS, and we've made sure to share your suggestions with our internal teams for review. Your feedback helps us continue to improve and move closer to delivering a 5-star experience for everyone.
Sincerely,
Emelie - The OCUS Team
The pay is dismal
The pay is dismal, anyone saying otherwise is either lying or they aren’t a professional photographer. The customer support service is fine once you go through hurdles to reach them.
They have done great damage to small photography businesses in my area. If you use them, or work for them, you contribute to the damage.
30. april 2025
Uopfordret anmeldelse
Besvarelse fra OCUS
Hello Kelly,
Thank you for sharing your feedback with us.
We’re sorry to hear that your experience with OCUS didn’t meet your expectations.
We take your concerns very seriously and would like to understand more about what happened. Our team will be reaching out to you shortly to discuss this in more detail and work towards a resolution.
Kind regards,
Roddy - The OCUS Team
Créateur de contenu
J'aime travailler avec ocus en tant que photographe en temps partiel, les missions sont intéressantes et le service support est très réactif.
14. august 2025
Besvarelse fra OCUS
Bonjour Zyad,
Nous vous remercions pour vos commentaires judicieux ! Nous sommes ravis d'apprendre que votre expérience avec l'OCUS a été positive et nous apprécions votre gentil message.
Cordialement,
Anna - The OCUS Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.