OCUS Anmeldelser 438

Trabajo con Ocus como fotógrafo freelance y, lamentablemente, mi experiencia en los últimos meses ha sido frustrante.

Aunque la empresa trabaja con clientes grandes y atractivos, la realidad operativa deja mucho que desear. La nueva plataforma presenta fallos constantes, falta de estabilidad y, sobre todo, cero transparencia en el sistema de asignación de trabajos. Como colaborador, es imposible saber qué se está haciendo mal o cómo mejorar para acceder a más proyectos, lo que genera una sensación de arbitrariedad total.

A esto se suma un problema grave: retrasos en los pagos. En un trabajo freelance, cobrar en tiempo y forma no es un extra, es lo mínimo. Tener que perseguir pagos o esperar más de lo acordado afecta directamente a la planificación financiera y a la confianza en la empresa.

Además, muchos procesos parecen diseñados sin tener en cuenta la realidad del trabajo en campo (contactar restaurantes que no responden a números desconocidos, gestión de desplazamientos, tiempos ajustados, etc.), lo que añade estrés innecesario al día a día.

En resumen, Ocus tiene potencial y buenos clientes, pero actualmente la experiencia para los freelancers es opaca, poco fiable y mal gestionada. Hasta que no mejoren la plataforma, la comunicación y la puntualidad en los pagos, no puedo recomendarla como partner profesional

Llevo 5 años trabajando con Ocus. La comunicación con el soporte siempre ha sido su punto débil, pero desde el cambio de plataforma han surgido muchos más problemas, lo que ha reducido considerablemente mi motivación para seguir subiendo fotos.

La conexión no funciona correctamente y llevo una semana solicitando la vinculación de mi cuenta de Payoneer para poder cobrar una factura que ya está aprobada. Durante todo este tiempo no he recibido ninguna respuesta ni he visto cambios en la web.

En esta ocasión, Ocus me ha hecho un “gran regalo” dejándome sin cobrar justo antes de Navidad.

A lot of photosessions. But the support - sometimes is not available, there is a lot of situation that support is needed immediately and that's a problem. But in general - I really like you :)

I would give this company 1 star but I am complicit in working for them.
This company is complete garbage. It is a headache and wastes both photographers and clients time. You will probably never talk to a human being on the company side but will spin in circles with bots and low grade AI. This company is everything wrong with technology in business. On top of that they set everything up in the most moronic way.

From Paddy Boyle, PHOTOGRAPHER

Hi,

After working with Ocus for over 6 years I have decided to call it a day.
The reasons are stated in full below not that an international corporation like Ocus will take note of my statement.

I have completed roughly 1000 missions and at the beginning all was fine.
Although I was not ok with the miserly one third compensation fee for missions cancelled that were not my fault. But I lived with it.
Neither was I ok about the zero mileage for distant missions that I accepted.
Although this could be somewhat negated by organising a number of missions at the same location.
Losing copyright, normally something I would never agree too, was not an issue with me as the photography required was very low in artistic and personal merit.

I WAS annoyed by the lack of increase in photographic fees over that period.
With inflation, parking fees and fuel costs rising and the €45 fee remaining static this has meant a reduction in actual money earned and a saving for Ocus, increasing their profits.

The slow progression of stricter guidelines has also played a part in my decision to quit.
The introduction of the rating system was an insult to most professional photographers who absolutely know what good food photography is, but €45 fee does not warrant exceptional photography.
The launch of the new platform and engagement rules is a game changer for the worse.
It is mentioned in your launch statement that these new guidelines are to help the photographers.
They most definitely are NOT.
They are to minimise the costs, responsibility, risk involved and workload to Ocus whilst increasing the burden of these elements onto the photographer.
The photographer looses the right to control his/her own calendar and to re-arrange with the client directly.

The photographer is the one who has to deal with awkward clients who do not want to prepare food, lack of preparation of food on time and moaning about the waste involved.
Clients who cancel on a whim with no regard for time wasted and money lost.
Ocus have no regard for these issues that the photographer has to endure.
And please do not reply that the new guidelines are here to help, THEY DO NOT.

The final straw for me came this month when I accepted 8 missions.
One was shot with no complications.
One was shot with the client complaining about waste of food and wished to use his own photos that were not suitable, after much coaxing he complied in the end.
One was unassigned by Ocus even though I stated on the platform that I was waiting for the client to fix a time for the shoot and that he would get back to me.
Two were unassigned by Ocus because I was unable to make contact with the clients in the prescribed time.
Two were cancelled by clients who did not want or required photography in the first place.
And finally, my most recent job (still active) was cancelled by the client when I phoned up to confirm the shoot, we rearranged the shoot but Ocus REFUSED ME COMPENSATION!
So now I will no longer work for a company who has sunk to such a low level of respect for its suppliers.

So for all the reasons above I will say Adieu (Politeness stops me from being more forthright) .

Regards
Paddy Boyle Photographer

P.S. I hate the term ‘mission’. They are not that precious.

No hay nadie que hable Español para poder hablar y explicarle los problemas. Es una perdida de tiempo intentar solucionar nada, ya que solo hay opciones de respuestas ya preestablecidas que nunca se acercan a lo que ocurre en realidad. Nadie se ha planteado revisar los precios del combustible y poner al día el pago por desplazamiento.

Poor communication, lack of trust with their photographers. Fees are extremely low and getting lower.

Ocus is very inflexible, hard to contact and underpaying as a photography provider. There is absolutely no one who looks after your rights, or who supports you. Be aware.

I have been working with OCUS for almost two years, and unfortunately, my recent experiences have been extremely negative. The new platform is full of errors that make the job difficult — and often impossible. On top of that, I have been waiting for two weeks for a response regarding a serious issue that directly affects my ability to work, and so far, I have received no answer.

Another very concerning point is the drastic drop in session rates, which are now appearing at below €20, making it increasingly unfeasible for photographers to continue working under these conditions.

Customer support has also become much worse: tickets remain open for days or even weeks, with no solution, no feedback, and no real assistance. It feels like we’re completely on our own when it comes to dealing with all the platform issues.

I’m disappointed to write this review, but I believe transparency is essential. I still hope OCUS takes these concerns seriously and rebuilds the trust and stability that once made the partnership worthwhile.

Payment okay. Takes a bit of tweaking.

The company changed in really bad way. Very hard to get cancellation fees declined so may proof. If client called me I spoke with them. Phone call not enough. They cut money. So they expecting to travel for £27 job where we have to take a selfie how embarrassing. The changed system and what take more from our time. So many necessary clicks. They cut money.if w travel and client cancelled we most of the time don't get cancellation fees. So many errors on their side. Used was min job 45 now 26-28£

Staff is knowledgeable and friendly.

I have been working with OCUS for almost 4 months with more than 80 jobs. The new website is a complete disaster. They want you to call the restaurant owner immediately and behaving like we are call center employees. When we are calling they don’t give us a name. Just a complete stranger. Before than we had 72 hours to get in touch with the restaurants. It is almost impossible to reach out to people when we are working and going for a shooting. And it is not possible to call the owners at the end of the day. It is disrespectful. They should understand that we are their colleagues not a bunch of people with cameras

Si eres fotógraf@ y te gusta tu profesión no eligas a esta la peor empresa del mundo para colaborar, igual dejas el sector o contraes TEPT

I'm very satisfied with the new improvements!

Mon expérience dans le travail numérique s’étend sur plus de dix ans, au cours desquels j’ai beaucoup appris. J’ai acquis une connaissance approfondie des services bancaires en ligne tels que PayPal et Payoneer, tout en affrontant plusieurs difficultés liées aux transferts. Ces défis m’ont permis de mieux comprendre comment relier les banques locales aux institutions internationales.

J’ai également collaboré avec diverses plateformes de gains en ligne, ce qui m’a permis d’identifier les meilleures options, que ce soit grâce à mes propres expériences ou à celles de mes collègues.

Aujourd’hui, je continue à découvrir davantage sur Ocus. Je tiens à souligner que le service client m’a énormément aidé à surmonter plusieurs difficultés, notamment celles concernant la facturation, souvent complexes à gérer.

Je me souviens d’un jour où j’ai reçu un appel du numéro +442035146042 Cette appel provenait apparemment du Royaume-Uni, d'après l'indicatif téléphonique affiché . C’était un homme qui parlait arabe et m’a demandé si j’avais des questions sur Ocus. Il m’a expliqué qu’il était là pour m’aider. Cet appel m’a profondément marqué, car il a permis de résoudre plusieurs problèmes que je rencontrais à ce moment-là.

Je tiens sincèrement à exprimer ma gratitude à cette personne ainsi qu’à toute l’équipe Ocus pour leur professionnalisme, leur soutien et leur humanité. Vous êtes une excellente équipe que j’apprécie beaucoup.

Andava bene conm la vecchia paittaforma, con la nuova non si capiscono molte cose e non riesco a comunicare con l'assistenza, anche se ci sono anche delle urgenze. Peccato che funzionava tutto fino a pochi giorni fa.
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It's a mix for me! I really love the fast-paced process. It's a challenge to flip that many photos in 12-hour time period. I wish I could have shoots every day, that is how much I enjoy them. I'm a single parent, so I can set my own schedule (I don't like your new way of filling in my calendar -- single parents can't do that!). I use a 5-hour window during the day, then edit at night when the kids go to bed. It seriously works for me. It's butter! The bad part is I've only had two shoots and nothing new pops into my area. I've applied for realtor photos and product photos to increase my gigs, but I'm forever in the evaluation stage. I want more gigs. I don't mind the low pay because of the flexibility these shoots offer, but I really want more gigs. I have applied for at least 5-6 jobs where the business owners never called me back, and I lost the gigs. I want more gigs!