Octopus Electric Vehicles Anmeldelser 

The whole process from start to finish has been excellent. Far better than the experience I had at previous employer with their EV scheme. Mustapha Muhammad was very helpful prior to the order being placed and answered all of my questions over email and a couple of calls. Following the order being placed I was kept informed all the way and then Curtis introduced himself and has been my point of contact since delivery of my Polestar 2. The delivery and handover was very smooth too. Overall couldn't be happier. I highly recommend Octopus EV. Thank you team!

Fantastic customer service from Colette today - responded to my query very quickly, politely and efficiently and answered my questions regarding an amended order.

George the advisor who assisted me, made the process very simple, explaining each step in clear language, whilst answering any questions I had along the way.

Bash was super supportive and talked me through all the necessary information to help me make an informed decision. He was knowledgeable and allowed me to ask the questions needed and gave me the best advice.

I recently experienced some issues with my vehicle that weren't resolved as quickly or smoothly as I'd hoped, despite raising several complaints. It was frustrating and fell short of the level of service I'd come to expect from Octopus EV.

However, with the help of Jagz, things really turned around. She was fantastic throughout, empathetic, proactive, professional and, most importantly, kept me updated and got things moving.

Jagz took ownership of the situation and followed things through to resolution. Her support and communication have genuinely helped restore my confidence in Octopus EV.

A massive thank you to Jagz for all her help and support. She's a real credit to the team.

I can’t thank Scott at Octopus EV enough for all his help throughout the process. He has been incredibly responsive, helpful and professional from start to finish, always taking the time to answer my questions and keep me updated.

What really stood out was how much effort he put into helping me get the car I wanted. He made the whole experience feel straightforward and stress-free, and it was clear that he genuinely cared about getting the right outcome for me.

Customer service like this makes a real difference, and Scott is a credit to Octopus EV. I wouldn’t hesitate to recommend him to anyone looking at getting an electric car through Octopus. Thanks again, Scott!

When I was thinking about moving to an Octopus EV, I had a video call with one of their people, Charlie, who listened carefully to what I wanted and then gave useful and clear explanations about the options available to me - crucially there was no pressure to buy, it was advice given freely. After that call I chose a new car that I had actually not considered before but suited my requirements perfectly. After placing the order, Octopus allocated an Operations Specialist, Ade, to guide me through the delivery process. This has made it very smooth and worry free. Communication has been great, and I know I can contact Ade again in future if I need to. The human element is 100% why the customer experience is so good and has made Octopus a pleasure to deal with. My new car was also delivered earlier than expected, which was a nice bonus.

Very easy to use and setup. Clear offer and deal process. Quick delivery of in-stock car.

Really friendly, clear concise information provided and action taken really quickly to get me the outcome I needed. Quick and easy to understand comms throughout.

Really Easy and customer service was flawless throughout.

Really easy to use, Thanks Martin for your help and your patience as I made my mind up, Zero pressure just great advice

Colette was very patient and helpful considering the number of different car and option packages I put forward to her

Im again leaving another negative review
My initial complaint was about the vehicle climate issues and not getting anywhere near the range as i should.

In response to this i received an email explaining how the 400 pound ev charging credits work!!!

There so quick to get you to leave a review before having your car delivered then radio silence.

They dont have individual emails! and nothing gets sorted! Ive had the car 26 days now and still not happy!

poor communication from Octopus, car not registered with driver line. risk of lack of breakdown assistance, not able to report car defects.

Carlina was very helpful and replied to my emails promptly. Great service. Thank you
Bruno

Bash explained all of the options and offers and helped me through the process at each stage. Made me feel excited about moving to an EV after being a dedicated ICE driver.

Fantastic experience from start to finish. The customer care, particularly from Edan, was brilliant. Many other companies could learn from Octopus.

Was very happy with the process of ordering my new EV via Octopus. Having never driven an EV before, I was a bit nervous about the transition. Kayvan listened to and answered all of my questions and took me through the whole process step by step. His explanations were clear and he ensured at each point I understood exactly what was expected and what I was agreeing to.

Genuinely a great company to deal, I have never come across anyone who doesn't do what they say they are going to do, really friendly. Great updates on delivering my new car and collecting my old... all sorted same day with no Fuss. I dealt with Chanel and Ruby on a couple of occasions and both were brilliant, its people like these 2 who make companies, you should be proud Octopus !!!

Louise is a credit to the company