Octopus Electric Vehicles Anmeldelser 

The whole experience was brilliant. Very easy. Great communication from El, i couldn't have asked any more from Octopus EV.

Customer service and communication from Tanisha was really good and helpful. Quick and clear replies

Very professional and took time to listen to me , gave me reassurance that things will get done and polite too. Thankyou Gurman.

super efficient right until the delivery.

Very professional and helpful throughout the process of getting an EV.

Adam was on hand to answer any questions and queries when needed

Customer service out the very top drawer. The individuals I spoke with could not have been any more friendly or helpful. I had an abundance of questions, the patience and support provided to ensure I understood the details and facts was excellent.

Octopus has kind of blown me away to be honest . I’ve heard all the adds about customer service but I’m now begining to wonder if only kind happy people may apply as that’s all i have experienced !! From Sophia who has taken charge of my EV account to wee Simba my delivery driver and all the other peeps who have answered my calls in between - yes - actual people answering actual calls - it’s been second to none !!! Thank you 🙏

Call handler was professional and helpful. Can't fault! Thanks A ⭐️

Great experience car delivered earlier than expected, charger install quickly an efficiently. Communication after sales has been second to none

Dan from Octopus provided excellent support. I created a couple of quotes, and he was always available to help with any questions or amendments. Thank you very much, Dan, keep up the great work.

Great service
I had several calls with the account manager handling my enquiry, he was very helpful and honest. Responded quickly to any queries and helped me make an informed decision. Brilliant customer service.

Smooth process, easy to book in calls and run through the order. Rudi Morante was really helpful and wasn't pushy.

The website is very clear and easy to navigate with a very good range of cars. The only negative observation is that additional filters would be preferred so that, for example AWD vehicles could be selected. I've had great support from Bryony C who is extremely knowledgeable, professional and friendly. Couldn't ask for a better experience and look forward to receiving the car.

Was very clear and straightforward. They were very helpful and a genuine pleasure to deal with

Cynthia was very informative and helpful throughout the call.

⭐⭐⭐⭐⭐ Outstanding Service from Octopus Vehicles

I received excellent service from Octopus Vehicles and would like to give special recognition to Sofia who assisted me. Incredibly helpful, professional and friendly throughout, taking the time to answer my questions and making the whole experience straightforward and stress-free.

The customer service was second to none, and it was clear they genuinely care about providing a positive experience. It’s refreshing to deal with someone who goes above and beyond to help their customers.

A real credit to Octopus Vehicles. I wouldn’t hesitate to recommend them based on the excellent service I received. Thank you for all your help!

Regards, William M

I was delighted to lease an electric car through Octopus Energy. A free home charger, free installation and cheaper home charging sounded like a brilliant way to save money. And the car? We love it! No complaints there.

Unfortunately, getting the charger installed has been a different story.

I'm a pensioner in my 70s, still in good health and, I hope, with a few working brain cells! Like many people, I'm watching the cost of living, so affordable home charging was a big part of why I chose this package.

To be fair, I never expected the charger to be installed before the car arrived. I simply expected it reasonably soon afterwards. There were some early delays on both sides, including mine, and I accept that. But after sending the requested photos, videos and measurements, I was still waiting for a date. We'd already had the car for two weeks and I was paying considerably more to use public chargers.

Then, on 21 October 2026, Northern Powergrid emailed to say it needed more information about the installation. One sentence really worried me: "These works might be chargeable."

Chargeable by how much? Hundreds of pounds? Thousands? I had no idea. The next day I was asked to complete another form. Having already committed to the car, I was understandably concerned about an unexpected bill.

I contacted the installation team but didn't initially get the reassurance I needed. A qualified electrician we know suggested that our main supply fuse needed upgrading and that Northern Powergrid should do this free of charge. Eventually, Octopus confirmed in writing that our fuse needed upgrading to 100A before a 7.4kW charger could safely be fitted, and that Northern Powergrid would do this particular work at no cost.

What a relief! But why couldn't that have been explained sooner?

I completely understand that every property is different and that electrical safety must come first. I'm not suggesting Octopus should have known at the start that our home needed a fuse upgrade. But I cannot recall being warned during the leasing process that this might happen, or that network approval and extra work could delay installation.

A family member who had leased through Octopus recommended the package to us. Their charger was fitted around two weeks after their car arrived. They were just as surprised as we were to hear about our fuse issue.

The installation team even acknowledged in an email that the process and timescales could have been explained more clearly. That's the heart of my complaint. If fuse upgrades are a known possibility, why not tell customers early, so they can plan their car delivery and charging costs accordingly?

I also worry about older or more vulnerable customers receiving an email warning of possible charges without any idea what those charges might be. I'm fortunate to have someone knowledgeable to ask, but not everyone does.

To give Octopus credit, they offered me a free three-pin 'granny' charging cable, which arrived very quickly. I appreciate that. It means I can charge at home, although much more slowly than with the proper charger.

As I write this, I still have no confirmed installation date. I hope it's sorted before Christmas, rather than sometime in 2027!

Would I recommend an electric car? Absolutely. Would I recommend going ahead with an Octopus charger installation without asking detailed questions first? Definitely not.

My advice: ask whether your fuse or electrical supply needs upgrading, whether Network Provider approval is required, and how long installation might take. Don't assume the charger will be ready soon after the car arrives.
I don't expect everything to go perfectly. I do expect clear information, realistic timescales and reassurance when concerns arise. Better communication at the outset could have saved us a lot of worry and extra expense.

Ebony is an absolute super star! Kept me updated about my car delivery and really felt valued and looked after as a customer. Thank you for such an amazing experience and for your support