Octopus Electric Vehicles Anmeldelser 

The EV Portal is very easy to use and gives clear information on selection of cars and pricing structure. Once selection is made the process is simple to follow. My allocated Octopus EV expert Sophie Rhind assisted me further during the final stages of the online application with some extra questions which was really beneficial. Additionally I had extra questions afterwards and she was able to provide continuity of communication and answered quickly and comprehensively.

From enquiry to order Colette was extremely helpful. I have now placed the order for my new car and which was a quick and easy process with the advise from Colette.
Thank You!

The whole process has been managed well and Elisha was extremely informative and made the process simple. Would definitely recommend.

Good guidance and info given.

Elisha Boswell was very helpful and on hand to answer any questions

Honestly, I can’t fault the experience from start to finish.

From first meeting the Octopus team at my workplace when the EV partnership was introduced, through to George being incredibly patient with my 1,001 questions over several months while I decided on the right vehicle, the support has been fantastic.

Even after delivery, Mike called to make sure everything was okay and that I had all the support I might need.

I genuinely haven’t got a single criticism. A really smooth, friendly and supportive experience throughout, and I’d absolutely recommend Octopus to anyone considering making the move to an EV.

Tashina was efficient and knowledgeable and made it easy for me

Ben was very informative and at no point did i feel under pressure to make a decision which is the best way when deciding on a new car.

Lillie has been so helpful, supportive and informative since the beginning of my car lease application.

She has responded to all phone calls and emails incredibly quickly and always with an in depth and relevant answer.

Where she hasn't been able to help directly she has pointed me in the right direction of who can help or she has even chased things up with other people her self and got back to me right away with an answer.

I'm very happy with the service she has provided and continues to provide.

Generally I have been happy with Octopus and the way they handled the process and experience but with one quite big exception, from one department which I also accept wasn't intentional but was avoidable.
After I had signed contract etc I was informed that my electric supply was looped and would require to be unlooped and this would be done by the newtwork operator. No further details were supplied but was informed if there was a charge I would be liable and also I couldn't get an EV charger until work was completed and this could be weeks or months away.
After a couple of weeks the network operator contacted me but informed me that they believed the supply was already unlooped and no work would be required but they needed to visit to check this.
On visiting the guy noticed I had solar panels and therefore my supply must be unlooped.
If the correct team had asked me in the first place this delay and concern over cost and time could have been avoided.
I must say though that Lillie, my main contact at Octopus, handled all the communication very well and acted as a go between between various departments and helped resolve issues in a friendly and professional manner and I would give her a 5 star review.

Team at Octopus are superstars. Excellent levels of support and customer service. Special shout out to Ethan who went well above and beyond and helped accelerate the process when the manufacturer messed me around. Thoroughly recommended.

The whole experience of leasing an EV from Octopus has been gold standard from start to finish. They've kept me informed and updated, guided me through the process, and answered my questions.
My EV arrived yesterday and I couldn't be more pleased with the car itself and the whole service. I wouldn't hesitate to recommend them to other people, and probably will be boring everyone to tears about it in the weeks and months to come!

- The platform is really easy to use
- Everything is explained really well
- Friendly and helpful staff

The service I have received from octopus EV has been outstanding. My emails have been answered in a timely manner and calls have always been very polite. Everything was explained in a manner in which it could be understood (no jargon) and if I was told something was going to be emailed, it was!
Two particular members of staff have seen me through my Octopus EV journey, Simon who dealt with all the initial enquiry and leasing. He was so kind in explaining the things I wasn't sure about and emailed as soon as I emailed him; and the wonderful Daz whose customer service is exemplary. During calls Daz would be emailing me information that I had enquired about to ensure I had it and has done everything they said they would do. This new EV journey has been made so much easier with thanks to Daz. I would highly recommend Octopus EV to anyone interested in leasing an electric vehicle. Thank you very much for all your help.

Sophie has been super helpful over two calls to discuss the EV options - all of my questions have been answered with the process of ordering very simple. Thank you.

As a newby to EVs, I was kept informed throughout the journey, from smart meter installation, to vehicle order, to charger installation, to vehicle delivery. A bit overwhelmed with the emails with so much information but covered all my self doubt and silly questions. Nothing was too much and the guys and gals were patient and set me at ease. I've always been a petrol head and said I would never have an EV. Now, I love it. Thank you.

I can't thank Alex, enough for his help and guidance through the process of ordering a charger, and his willingness to answer any questions and queries I had was well appreciated and I would like to say thank 😊

Carlina was superb and helped me with a query almost instantly. Great service.

Needed an amendment to my policy to add business cover and they were prompt and very friendly in responding.

We've had delays to our Renault 5 order for nearly 5-6 months now and we struggled in the beginning to get updates on why there were delays and what alternatives were available to us. We were promised contact from the sales team to look for alternatives but didn't hear for months. We recently escalated it again after 3 delays in one month and Darren Contractor was our contact point. I can't explain how helpful he has been. He not only chased for updates on the our current order but also looked into alternative options inside the Renault 5 family (different colours etc) and also potential other cars that were of a similar spec and price. He contacted me most days with an update via phone or email, and would always follow-up with an email if he couldn't reach me by phone so I wasn't' waiting for updates until the next time we spoke. Our original order is hopefully coming soon but Darren has been amazingly helpful in the interim. Overall, it had been difficult getting updates (hence the 4 stars) but Darren would get 5 stars any day!