Commande non livrée dans les délais annoncés, colis perdu au retour, aucun remboursement Chronologie factuelle : • Date de livraison annoncée sur le site non tenue. Le matériel était des... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Sono molto soddisfatto della soluzione al mio problema. L'azienda si è dimostrata molto seria ed ha sostituito il copri motore acquistato, sebben sia stato io a non ordinarlo corretto. Grazie al S... Se mere
Virksomheden har svaret
Bei meiner Bestellung ist ein Problem aufgetreten. Ich sollte eigentlich ein Cover-Set (Cover und Vollcover) für Yamaha haben, habe aber nur das Vollcover erhalten. Ich habe eine E-Mail an gesendet... Se mere
Virksomheden har svaret
Ordered 2 pieces of same product Yamaha cover, recieved a new and old version, looks are different on twin motors... sent a message to sales support...no answer. Correction: Ocean South contacted m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Als Unternehmen sind wir bei Oceansouth sehr stolz darauf, seit 1987 hochwertige Bootsausrüstung und -zubehör anzubieten. Unsere Produkte sind auf Freizeit- und Sportboote spezialisiert und werden in vielen Ländern auf der ganzen Welt verkauft. Wir sind bekannt für unsere qualitativ hochwertigen Produkte, die von Bootsfahrern und Enthusiasten gleichermaßen geschätzt werden. Unsere Produktpalette umfasst eine breite Palette von Artikeln, darunter Bootssitze, Schutzhüllen, Persenninge, Anker und Ankerwinden, Rettungswesten und viele weitere Artikel. Wir streben ständig danach, unsere Produktpalette zu erweitern und unseren Kunden die bestmögliche Ausrüstung für ihre Boote anzubieten. Als Unternehmen sind wir sehr stolz auf unsere eigene Produktionsstätte in China, wo wir unsere Produkte mit größter Sorgfalt herstellen und qualitativ hochwertige Materialien verwenden. Wir sind bestrebt, unseren Kunden die besten Produkte zu wettbewerbsfähigen Preisen anzubieten und unseren Ruf als zuverlässiger Lieferant von Bootszubehör und -ausrüstung aufrechtzuerhalten. Wir sind bestrebt, unseren Kunden einen hervorragenden Kundenservice zu bieten und sicherzustellen, dass sie mit unseren Produkten zufrieden sind. Unser Ziel ist es, unseren Kunden das bestmögliche Einkaufserlebnis zu bieten und sicherzustellen, dass sie die bestmögliche Ausrüstung für ihre Boote erhalten.
Kontaktoplysninger
Zeppelinstraße 9, 28844, Weyhe, Tyskland
- 042198891380
- s.haase@oceansouth.de
- www.oceansouth.com
3,8
God
150 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har ikke besvaret negative anmeldelser
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Customer Service and Exchange
Parts delivered first did not fit, but more my own fault , so return and repurchase was seamless, Great products, great customer service. I will be back again.
5. maj 2024
Prodotti di alta qualità ben definiti…
Prodotti di alta qualità ben definiti tempi di consegna eccellenti
10. maj 2024
Great quality goods but the import prices buying in the UK is painful
When we got our covers, they were a fantastic quality and really feel like they will protect the engines. However, as stated on their website, any order over 135£ will not include vat, this meant that, in our case, there was a long process of the items being stuck in customs, the parcel supplier they suggested was to be used was not correct and excessive customs charges were placed on top of the vat. By the time they were released, we realised that one of the covers was wrong (they had advised us that this was the only one for that engine) so we had to return it. Rather than exchange it, they insisted on a refund, ignoring a letter of request that we included with the return and now we're faced with going through the whole process again with the excessive customs hassle. They also only refunded the cost of the item so I have to go back to evidence and recover the customs charges myself... So the returns are far from easy. I've given 3 stats because the covers are good. The service is appalling. There's no excuse, many other companies have got their international shipping together.
1. december 2023
Uopfordret anmeldelse
Besvarelse fra Oceansouth Europe
Dear Mr. Coleman,
Thank you for sharing your experience on Trustpilot. We sincerely apologize for the issues you encountered with the delivery and customs. Unfortunately, as a company, we are unable to influence the customs regulations and procedures in your country. The VAT exemption for orders over £135 is a regulation set by your government, and we are not in a position to change or reclaim the associated costs from the customs authorities.
We work with reliable delivery partners, but once the package reaches your country, the clearance and delivery process is handled by the local customs and delivery services. We regret that this has led to delays and additional costs in your case.
We hope that you appreciate the quality of our motor covers and that they provide the necessary protection for your engines.
Kind regards
Oceansouth Europe GmbH
Fast efficient service
4. maj 2024
Todo perfecto
25. april 2024
A encomenda chegou sem problema nenhum
A encomenda chegou sem problema nenhum, a peça é exatamente o que eu procurava, correu tudo bem
22. april 2024
Items were never delivered!
18. april 2024
Besvarelse fra Oceansouth Europe
Dear customer,
Thank you for your feedback. We are sorry to hear that you did not receive your order. However, our records indicate that you refused to accept the shipment on April 24, 2024, and it was returned to us. Your package has arrived at our facility today.
It appears that there may be a misunderstanding, as the review does not reflect the actual delivery status. We would be happy to clarify the situation and work towards a satisfactory resolution for you. Please contact our customer service team at s.haase@oceansouth.de so that we can assist you further.
Thank you for your understanding and patience in this matter.
Kind regards
Oceansouth Europe GmbH
Efficace et livraison rapide
Mon extension de taud est arrivée rapidement, même aux Canaries. Plus rapide et meilleur marché que sur Amazon. Bravo
7. april 2024
Company on autopilot heading to rocks - UPDATE FOR oceansouth.de
Created an account with EU vat for invoicing, added items to the cart, send an email to ask for an item's availability. Never got an answer back, my account got suspended, I tried to create another account and now they do not allow my VAT (I think due to country(GR) and not specifically my VAT) to procced with creating the account. Send an email to support and never got an answer back either. Terrible experience. Avoid if you can.
--UPDATE--
From 1 star to 5 for .de guys!
Do your buying from oceansouth.de and not from oceansouth.com.
They were really helpful and my order delivered faster than expected, as I understand .de runs the EU market.
Thank you, great job!
15. april 2024
Uopfordret anmeldelse
Besvarelse fra Oceansouth Europe
Dear Customer,
Thank you for your feedback. We are sorry to hear about the issues you've experienced with your account and our customer service. We aim to provide excellent service to all our customers and would like to resolve this matter promptly.
It appears that we did not receive your original email. Please resend your inquiry to support@oceansouth.de, and our customer service team will ensure you receive a timely response.
We apologize for any inconvenience caused and look forward to assisting you and resolving this issue to your satisfaction.
Best regards
i.A. Sascha Heiko Haase
Oceansouth Europe GmbH
Very good product
11. april 2024
Super Service und tolles Produkt
Super Service und tolles Produkt! Wir empfehlen den Shop zu 100%!
2. april 2024
I was expecting better delivery…
I was expecting better delivery service. I haven't received product yet. very poor and slow service from delivery company
3. april 2024
Besvarelse fra Oceansouth Europe
Dear Customer,
Thank you for your feedback. We understand your disappointment with the delay in delivery and apologize for any inconvenience caused. Please note that as a retailer, we unfortunately do not have direct control over the shipping processes. Packages are handed over to the local delivery organization at the country border, which then manages the further distribution.
We would like to inform you that your package was successfully delivered on April 15, 2024. We hope that you are satisfied with the product and remain at your disposal for any further questions or concerns.
Best regards
Oceansouth Europe GmbH
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.