Oasisfashion Anmeldelser 

Oasis has gone serious downhill since it became part of Debenhams group and online.
Last three orders have been problematic so won’t be shopping with them again after this.
This last order I placed on Friday 31st Oct, with next day delivery for Saturday 1st Nov. I contacted them on Saturday morning as I thought it strange I hadn’t had a dispatch confirmation to be told the order had been processed and out for delivery with Evri before 9pm. However the tracking number they gave did not work. I contacted them again and asked them if it had definitely been dispatched as I didn’t think it had given previous experience and they advised they could see it absolutely had and would be there before 9pm just the tracking could sometimes take a while to work. So I waited in all night, at 7:30pm I was convinced it wasn’t coming so I contacted them again and this time told it hadn’t left the warehouse (at 7:30pm) but it was still on track to arrive at 9pm. I questioned did they really expect it to be dispatched and arrive with me within 1.5hrs? At which point they conceded it was unlikely to arrive in time. They passed my concerns to customer service team to deal with and I haven’t heard anything since.. presumably they don’t work weekends? (No info as to operating times on website). The issue I have, aside from the clothing being too late now anyway, is the delivery address is 50miles from my home which I’ll be returning to this evening. So when Evri no doubt leave in a non safe place at some point next week because they’re useless too I’ll have to take a day off work and make a 100mile round trip to collect and send back to get my money back. Absolutely ridiculous.

Edit 08/11/2025 Still no response to emails. Have done the 100mile round trip to collect parcel delivered after 3 days despite paying next day fee and online form is charging me £1.99 to return the parcel that hasn’t even been opened due to being too late! Absolute farce.

Edit 30/11/2025 Still no refund and no response from customer service.

I would give it zero if possible. Order an order and pay 6.99 delivery. It doesn't arrive. I message to chase the ETA and the customer services say it will arrive at 9pm.It is 11pm so they obviously don't read the replies or it's a bot responding. It then arrives a day later so I have to work at home and wait in all day. I send an email and they claim they will reply. In 48 hours. No reply is forthcoming and when you try WhatsApp they just send messages that clearly prove they don't read what you write. They have done this before so I would never recommend them or advise to pay for next day delivery as they don't offer such a service. Appalling customer service and overall experience UPDATE They now replied and claim they issued a refund for the delivery cost but I did not receive an email or a refund. Awful company.

Ordered an item & paid for 2 day delivery to ensure the item was delivered in time for a weekend away. Did not arrive, then found out the only way to contact them was Facebook messenger, e-mail or message. Not able to actually speak to someone. Messaged on Facebook Messenger @ 9.45pm to ask where the order was & was told to wait until after 9.00pm, so not sure where I was messaging. Then messaged again on day 3, only to be told that the order was in progress & if I didn't receive the order by the 3rd November it would be considered lost & to get back in touch with them after that date. No mention of refunding the 2 day delivery cost. I messaged back to ask them to cancel order & issue a total refund as it was for this weekend, message back to say that they couldn't do that as it was being processed.
So although no-one knows where it is, when it will be delivered & no refund for 2 day delivery, it can't be cancelled.
Joke of a company

Further to the reply from Oasis they have said a customer will be offered a choice to take a voucher or refund to the original payment method.
That is NOT the case - the customer is not offered the choice. The system DEFAULTS to return on a voucher and the customer has to notice this and make a physical change to change it to refund to original method. If you miss the fact the system has defaulted you've had it!! You can't even go back one page and change the refund method even if you haven't completed the refund process. This is not acceptable and I will never purchase through this company again. I have taken further action on this and you will be hearing further on this matter.

Further to this- following a reply from Oasis who say customers are offered a choice - why then do they 'default' the choice to gift card? Why not leave the choice blank for the customer to have to choose one. If someone doesn't realise the default has been chosen it's easy to move to the next screen by mistake. It's not a true choice if Oasis have already chosen for you and you have to 'unchoose' their choice to ask for a refund to your debit card. I think this is VERY POOR customer service. Also since when has a customer not been able to change their mind before the refund has been submitted. I'm sure with today's technology a customer should be able to go back 1 screen and make an amendment before they finally Anyway I won't be going near their website ever again and ive told my family, friends and colleagues the same.

If I could give 0 stars I would.

Do not order from this company!

I placed an order the end of Sept and was told that if I paid extra for expedited shipping that my order would arrive by October 14th.

I emailed their customer support on October 10th to request tracking information, but they didn’t get back to me until today, the 13th.

Why? Because the order just shipped today and it won’t arrive until AFTER my event, if it arrives at all.

Customer service even went so far to say that my order shipped on the 8th, yet the tracking information clearly shows that it didn’t ship until today, the 13th.

The website says elevenoasis/us, but it actually is based in China.

This company is fraudulent and now that I’ve read other reviews, it seems that they steal artwork from artists and use it on their clothing.

So they steal artwork, lie to customers, and from what I read, the quality is awful.

Any positive reviews are a sham.

Save yourself time, money and aggravation, and DONT ORDER FROM THEM!

UPDATE.
Oasis have replied below but I still have not been refunded. No mention with of my refund. DO NOT BUY FROM THIS RETAILER

DO NOT BUY FROM OASIS. I bought 3 dresses which weren’t suitable. Returned 13th August and items received by Oasis 14th August but still no refund. Can’t speak to anyone only WhatsApp. Reply’s through WhatsApp say I requested refund to a gift card/ voucher ! BE CAREFUL WHEN DOING RETURNS. I think it automatically selects refund to gift voucher. They are saying they will only give me a gift card but I haven’t even had that. It’s been 7 weeks and I am out of pocket £123. AVOID

Ordered 5 bridesmaids dresses all by the same brand and same colour. One dress turned up and is a different colour I have returned that dress and I managed to get through to customer services a new dress was sent via Evri to an InPost locker. Clearly the two company’s are separate entities and they are now not supporting me in getting the correct dress sent or offering me a refund they are making me wait for a parcel I cannot access. There customer services are useless! Avoid at all costs

Customer service has been awful. Wanted to return a coat and keep getting copy paste replies. Seems almost scammy which is unusual

Awful customer service and refund process.

Order clothes, not suitable wanting to return for a refund. Online returns portal errored and didn’t load, reloaded the webpage and gift card option selected, never selected a returns option myself. Contacted customer service several times explaining this and have either not answered or refused to help and keep closing the case raised stating ‘gift card return selected’. I have not even started the return, no label generated so this should be changed or the return cancelled for me to restart the process again. However customer service will do nothing, are very happy to keep my money!!

Never had a problem with the Debenhams brand before, however will never be buying from them again.

It’s disgusting they can just keep people money!!

Edited: What a wonderful reply!!! Clearly didn’t read anything I wrote just a standardised reply.

Online returns portal errored and didn’t load, reloaded the webpage and gift card option selected, never selected a returns option myself.

I never selected an option!!!!

My experience with this Company has been terrible . I ordered a t shirt and received a delivery confirmation but not the parcel. Now I’m aware Royal Mail are very much to blame for not delivering to the correct address, I followed procedures and reported my problem to the vendor (Oasis Fashion), The response I received back was unbelievable. They basically said I did receive the product as it was recorded as delivered!!!! And further more advised me that making false claims can lead to legal action!! When I contacted Royal Mail myself they confirmed that the parcel was in-fact delivered to the wrong address so Oasis Fashion obviously did not even bother to look into the matter. After emailing the complaint department twice since I’ve just been ignored. The t shirt was worth £25 so I’ll have to draw a line but I will never order again from this company, they are a joke and by the looks of most of these reviews I’m not the only unhappy customer.

It’s a shame that my comment will be lost in the seeming hundreds of 1 star review of Oasis, but I need add my experience as the quality of this service is abysmal.

I had not one, not two, not three but FOUR problems with my order.
I received the main parcel on time. However, when I opened the parcel, not one but two dresses were missing, and an incorrect dress was included in the parcel instead.

This incorrect dress stunk of body odour AND the zip was broken, literally stuck halfway down after someone had obviously worn it for the day with no deodorant on, broken it and sent it back.
The other dress was just completely missing from the order, and only arrived after I raised a complaint about where it was.

The next thing was that I bought a pair of sandals advertised as “100% real leather” only to get them and see that the fabric label says they are 100% synthetic. I never even bothered to complain about this as I just wanted my money back for the main mistakes with the order.

The customer complaint team have been relatively good, apart from that the fact that they sent me an email asking whether I wanted the correct dress to be resent or just refunded, to which I promptly replied, and they never got back to.

So basically, I paid for the privilege(delivery AND return fees) to have to spend hours chasing and chasing my order. I’ve been fighting for a whole month.

I’m just thankful I got my money back, but I am absolutely astonished that they could offer no compensation whatsoever to me for all of these issues - not even a voucher or a discount on my next order, not that I would ever be making one again.

Not a great company to be honest I ordered a dress and had to wait 12 days for it the dress is absolutely gorgeous but as for delivery absolutely shocking so if your in a hurry for an outfit don't bother .

Bought a dress, sent back as a return. 15 days later after I sent it and 11 days after it has been delivered, and after 2 follow ups chats on WhatsApp finally got confirmation of a refund. Maria G was the most helpful in the process.

Returned 3 dresses on the 10th July but still no refund or response from their customer service team despite multiple attempts via all channels. Terrible customer service and wouldn’t order from them again.

Terrible company. Dress was over £100 and awful quality. Arrived damaged. Returned within the timeframe and had confirmation that refund would be received by 28.07. It’s now 09.08 and nothing and customer service is non existent so no way of chasing it. So frustrating and would urge everyone to avoid.

Customer service is terrible. I returned two dresses (poor quality), received an email to say the refund was being processed. That was 13 days ago. When I contacted customer services all I received was template responses, not confident at all that the query was looked into. Just told the refund is being processed. Will not be ordering again.

I ordered 3 dresses online, which I have all returned the following day as I didn't like the quality. I thought packaging all of them into 1 bag and sending it back all in 1 parcel would save them the cost. Unfortunately, as the 3 dresses were from 3 different subcontracting companies, I got a refund only for 1 dress, and even then after 1 months of chasing. The refund of £75 for the other 2 dresses I think will never happen, because it's been 3 months now, the customer service stopped responding to my emails and messages. I have never experienced such poor customer service. I will never be buying from this company again.

Very nice clothes and elegant, good customer service they communicate with you and give discounts.I will recomend to anybody

Just an update from my order with OASIS, I messaged them via instagram and now they only have one dress, the cheapest out of the 4 - what a disgrace this company is. I stated the dresses sent back together and they had received the dresses and I checked with Evri. Had any one else experience lost dressed. How can 4 dresses be returned together and tracked back yet they claim to have only one. What a total mess this company is. Never in my life have i experienced such incompetence on this level.
Please be mindful when ordering with this company

I was declined a refund for my order DUX040852620 just because I missed the return deadline by 1 day! This was only because I had surgery which left me bed bound and unable to use my leg for the most basic things so never mind travelling to the post office. I explained all of this, and politely asked for an exception given the situation, or at least the ability to get a credit note rather than being left with items that don't fit me but had received terrible service instead. All the products still have tags on have not been worn and customer service just ignored me, for just 1 day! I explained that not refunding me would put me in financial difficulties and I offered to provide my medical reports to prove that I wasn't lying in case that was the issue but no, the issue is that it's a cruel company taking advantage of people in bad situation. Shame on you.