Just received the outdoor table caddy. It looks nothing like the sales photo. It is smaller, made of thinner timber and not possible to secure the upper tray as in the sales photo. It is also a differ... Se mere
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Se, hvad kunderne siger
Chinese dropshipper masquerading as UK based company. The mat they advertised for £40 couldn't have been worth more than £5 even in the UK, cheap rubbish. They're trying to circumvent UK law on accept... Se mere
Virksomheden har svaret
Well designed lighting with good deals. Ordering was straightforward with good communications throughout and well packed boxes. Will order again,
Virksomheden har svaret
Products took forever to arrive but that was okay as it wasn’t urgent, I’m giving the 5 star rating because I actually had an issue with a product and the customer service team was great and helped t... Se mere
Virksomheden har svaret
2,6
Under middel
57 anmeldelser
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Har besvaret 69 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
PLEASE DONT USE THIS COMPANY!!
PLEASE DONT USE THIS COMPANY!!! It’s a total scam. The products are awful, they make it impossible to return things and you’ll end up out of pocket.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Emma,
Thank you for bringing your experience to our attention, and I am sincerely sorry to hear how frustrating and upsetting your interaction with us has been. I completely understand your anger regarding the product quality and the difficulty you encountered with our return process.
We take accusations of this nature very seriously and never want our customers to feel disappointed or left out of pocket. We would truly value the opportunity to review your order, address your concerns directly, and help facilitate a proper resolution for you.
Please reach out to us at support@oaksoho.com with your order details so our dedicated support team can look into this and assist you immediately.
Best Regards,
Oak Soho Support Team
Wooden framed Lounge wall clock
I ordered a wall clock for our lounge,from OakSoho, on 25th August 2026. The reason I ordered this from the Company, was that I was unable to find what we wanted in stores locally. Also, we wanted a wooden surround to compliment our oak doors. It needed to have a second hand, be silent and without Roman numerals. I looked on the Internet and this clock stood out, particularly because it was available in 3 sizes and we opted for the larger size. The clock arrived on 11th September, which made it a rather slow delivery, being used to Amazon's next day delivery. I was sent emails with updates but I was rather bemused by some of locations parcel was at times. I was relieved when it cleared customs and I could track on Royal Mail that it was finally in the country (London) then to a sorting office in my county of Kent and eventually a local sorting office and then delivered to me that day. After ordering the clock I became concerned by bad reviews of company, citing long delays, damaged or wrong items and when I realised the item seemed to be coming from China, whereas the contact address was in Leicester. At one point I did try to phone the telephone number given on the website, without success. Panic set in. I'd paid about £65 for the clock, more than I'd normally pay. I thought the company would have the clock in stock, possibly imported from somewhere like Norway. I did then email the company with my concerns and at one time did threaten to contact 'Rip off Britain ' if my item did not turn up by 10th September. I received a couple more reassuring emails then from OakSoho and then, as I was able to follow the tracking on Royal Mail, letting me know the parcel was near, I was very happy and when the parcel arrived, I tentatively opened the parcel and was so relieved that our clock was in 1 piece and just as depicted on the website. It had been wrapped carefully in plenty of bubble wrap, then in a box wrapped with more bubble wrap and in regular plastic wrapper. Something also to mention is that, on looking closely, at Return procedures, it said you'd need to return any unwanted items to an address in China, at your own cost. Although it assured that you wouldn't have to pay postage, if the item was faulty, broken, etc. You would have to send a photo of the damaged item to the company, within 48 hours of receiving it though. I have given 4 stars because of the longer than normal wait.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Mrs. Pannell,
Thank you so much for taking the time to share such a detailed review and for giving us 4 stars!
We are so glad to hear that the wall clock arrived safely, was well-packaged, and looks just as depicted on our website to complement your oak doors.
At the same time, I sincerely apologize for the stress and anxiety caused by the shipping timeframe, tracking updates, and difficulties reaching us by phone. I completely understand how nerve-wracking it can be to wait for an item, especially when expecting quicker delivery and seeing conflicting information online. We truly appreciate your patience while the parcel made its way through customs to Royal Mail, as well as your feedback regarding our delivery updates, contact details, and returns procedures.
If you ever need any further assistance or have questions in the future, please feel free to reach out to us at support@oaksoho.com.
Best Regards,
Oak Soho Support Team
Well designed lighting with good deals
Well designed lighting with good deals. Ordering was straightforward with good communications throughout and well packed boxes. Will order again,
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Sylvie,
Thank you so much for your wonderful review!
We are delighted to hear that you are pleased with our lighting designs and special deals. It is great to know that your ordering experience was smooth, our communication met your expectations, and your items arrived safely in well-packed boxes.
We truly appreciate your feedback and look forward to serving you again soon!
Best Regards,
Oak Soho Support Team
Very poor quality
Just received the outdoor table caddy. It looks nothing like the sales photo. It is smaller, made of thinner timber and not possible to secure the upper tray as in the sales photo. It is also a different shape and has two very shallow condiment trays as opposed to the four of reasonable depth in the photo. This was purchased as a gift for a friend but we will be too embarrassed to actually give it.I will be applying for a refund as incorrect/inferior goods have been supplied.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Chris,
Thank you for taking the time to share your feedback, and I am truly sorry to hear about your experience with the outdoor table caddy. I completely understand how disappointing and frustrating it is to receive an item that does not match the sales description or images, especially when it was intended as a thoughtful gift for a friend.
I apologize for the discrepancies regarding the dimensions, timber thickness, tray security, shape, and the condiment tray layout. We strive to provide accurate product representations and high-quality items, so it is deeply concerning to hear that what you received fell short of these standards.
We would love to make this right for you as quickly as possible. Please reach out directly to our support team at support@oaksoho.com so we can assist you with your refund and address the issue with the incorrect goods supplied.
Best Regards,
Oak Soho Support Team
Please don’t trust this site!!
Please don’t trust this site!
I’m so disappointed in myself for falling for it. Yes, it’s looks great, but all is not what it seems. If you’re not happy with what you receive ( I wasn’t with two out of my three items) you have to return it to China at your own expense. Who is going to do that? One item had blue felt tip pen all over it which could only be removed with nail varnish remover and a cotton bud. The second item, a minimalist wooden vase with test tube, was shown in their pictures as being about 12 inches high. The reality was it was as high as my index finger. I paid £20 for it, you’d have got a better one in Pound Stretchers for £2. My final item was a digital alarm clock which I’ve yet to get going. I’m not holding my breath.
Total scam.
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Mrs. B Allen,
Thank you for sharing your feedback, and we’re sorry to hear that the items did not meet your expectations.
We aim to ensure that all product descriptions and images accurately reflect the item customers receive. However, we understand that sometimes expectations may differ. Oak Soho works with trusted international fulfillment partners to provide a wide range of products at competitive prices. This allows us to offer items that may not always be available locally. Regardless of our fulfillment process, our priority is always customer satisfaction, and we’re here to assist if there are any issues with your order.
Please reach out to us at support@oaksoho.com with your order number and photos of the item, and our team will be happy to review the situation and assist you with a suitable solution. We appreciate you bringing this to our attention.
Best regards,
Oak Soho Support Team
Poor Door Mat!
Should have read the reviews! Spent a lot of time looking for a new beige door mat, this looked to be what I was after, right size, colour and thickness. It arrived today after what felt like ages... well what a disappointment (to put it nicely) the quality is awful, so thin (the photos show a nice thickness), the backing is completely different (a nice rubber back on the photo, you just get the back of the top material), it doesn't even roll flat so I wouldn't even be able to use at the front door. The stitching around the outside is white (not beige and seamless like the photos)
The photo advertised is completely different to what you get! I wouldn't have looked twice at the mats in a shop.
Also says based in the UK, it's not. It's China.
Waiting to hear back as I would like a refund as I did not receive what was in the photo!
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Laura,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how disappointing and frustrating it is to wait a long time for an order, only to receive a doormat that does not match the photos online—especially regarding the thickness, the backing material, and the white stitching instead of a seamless beige finish. I also acknowledge your concern regarding where our items dispatch from and your request for a refund.
We take product accuracy, quality concerns, and delivery times very seriously, and we want to address all of these points directly to ensure you get a refund for an item that did not meet expectations. Please reach out to our support team at support@oaksoho.com with your order details so we can locate your inquiry, look into this right away, and process a proper resolution for you.
Best Regards,
Oak Soho Support Team
Chinese dropshipper masquerading as UK…
Chinese dropshipper masquerading as UK based company. The mat they advertised for £40 couldn't have been worth more than £5 even in the UK, cheap rubbish. They're trying to circumvent UK law on accepting returns by providing a return address in China. Let's see what my credit card company thinks of that.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Paul,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to feel misled regarding where a business is based, to receive a mat that does not reflect the price paid or quality expected, and to be faced with returning an item to China.
We take feedback concerning product value, transparency, and our return procedures very seriously, and we want to address all of your concerns directly. Please reach out to our support team at support@oaksoho.com with your order details so we can investigate your purchase and work toward a fair resolution.
Best Regards,
Oak Soho Support Team
Elegant look and very comfortable
Elegant look and very comfortable
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Shirley,
Thank you so much for taking the time to share your review! We are delighted to hear that you love the elegant look and find your item so comfortable. We truly appreciate your support!
Best Regards,
Oak Soho Support Team
Have waited weeks to receive a Hammock…
Have waited weeks to receive a Hammock that when it finally arrived was so small as to be utterly useless. It's not viable returning it as I have to absorb the courier cost. Save yourself time and money by giving these ar#eholes what The Elephant man gave his mother. A wide berth!
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear John,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to wait several weeks for an order to arrive, only to receive a hammock that is far too small to be usable. I also fully appreciate your frustration regarding the return costs making it unviable to send the item back.
We take concerns about delivery times, product sizing accuracy, and return expenses very seriously, and we want to address all of these points directly. Please reach out to our customer support team at support@oaksoho.com with your order details so we can investigate your purchase and work with you to find a fair solution.
Best Regards,
Oak Soho Support Team
DO NOT USE THIS COMPANY!
DO NOT USE THIS COMPANY!! I ordered a sail from them, described as BEIGE, so I was expecting maybe a creamy colour, but when it arrived it was more deep orangey/peach and not suitable. I asked to return it for a refund, and they gave me an address in CHINA to sent it to! (It was despatched from the Channel Islands, I think). I asked at the Post Office and the cost would have been £30 ! almost as much as the item, so I would have paid out almost £70 with no guarantee of a refund. I feel some sleight of hand at play here, to be honest, and really wish I had read the reviews on this website first - I would never have used them.
5. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Teresa,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to receive a shade sail that arrived as a deep orangey/peach colour rather than the creamy beige you expected, making it unsuitable for your needs. I also fully recognize your concern and frustration regarding the high £30 postage cost to return the item to China, especially when it appeared to be dispatched from closer to home, leaving you feeling uncertain about the refund process.
We take feedback regarding product color accuracy, shipping locations, and return expenses very seriously, and we want to address all of your concerns directly. Please reach out to our support team at support@oaksoho.com with your order details. We would welcome the opportunity to review your purchase and work with you to find a fair solution.
Best Regards,
Oak Soho Support Team
Flawless solid wood ring on Nordic Semi-Flush Light
Natural oak collar has an impeccably smooth sanded finish. Frosted diffuser panel spreads ceiling illumination evenly without any diode hotspots.
28. august 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Eoin,
Thank you so much for taking the time to share your review! We are thrilled to hear that you are pleased with the quality of the solid wood ring and the even illumination of the Nordic Semi-Flush Light. We truly appreciate your support!
Best Regards,
Oak Soho Support Team
AVOID
Bought a beige doormat, took ages to arrive. It’s poor quality and thin. You can probably get one for £5 in The Range or Poundland, not pay a staggering £59.95…so be warned, it’s total rip off plus you have to pay postage to China if you want a refund. AVOID
4. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Brian,
Thank you for leaving your review, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to wait a long time for an order, only to receive a doormat that feels thin and poor quality—especially after paying £59.95. I also acknowledge your frustration regarding the high cost of international return shipping to China for a refund.
We take feedback about product value, shipping times, and our return process very seriously, and we want to address all of these points directly to help resolve this for you. Please reach out to our customer support team at support@oaksoho.com with your order details so we can investigate your purchase and work toward a fair solution.
Best Regards,
Oak Soho Support Team
Don't recommend
Really played myself. Bought a doormat knowing reviews on here were poor but how bad can a door mat be?! The "beige" colour is basically completely white which is super odd for a doormat and not reflective of the picture online. Looked into returns but you have to cover the cost to return this to CHINA. Delivery was also slow as it came from China.
6. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Jay,
Thank you for leaving your feedback, and I am truly sorry to hear about your experience. I completely understand how frustrating it is to receive a doormat in a shade of "beige" that turned out to be completely white and drastically different from the online photos—especially for an item intended for everyday use at your door. I also recognize your frustration regarding the slow delivery times and the requirement to pay for international return shipping to China.
We take concerns about product accuracy, shipping times, and return policies very seriously, and we want to address all of these points directly. Please reach out to our customer service team at support@oaksoho.com with your order details. We would welcome the opportunity to investigate your order and work with you to find a fair resolution.
Best Regards,
Oak Soho Support Team
Sturdy slatted shelves on Bamboo Plant Stand
Multi-tier shelving accommodates assorted potted succulents easily. Slatted design allows excess runoff water to drain freely between levels.
27. august 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Hi Reid,
Thank you for sharing your feedback with us! We are delighted to hear that the Bamboo Plant Stand and its multi-tier slatted design are working well to display your potted succulents and allow for easy drainage. We appreciate your support!
Best Regards,
Oak Soho Support Team
AVOID AT ALL COSTS!!
Was mislead into thinking it was a UK-based company from the UK address on their quite professional looking website. Actually, it’s all just junk from China. If you don’t like whatever it is you order, you will be forced to pay for return shipping to China. I complained to their customer services weeks ago after I was duped into ordering from these con artists. Still had no reply. AVOID AT ALL COSTS!
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Richard,
Thank you for sharing your feedback, and I am sincerely sorry to hear about your experience. I completely understand how frustrating and disappointing it is to feel misled regarding where your order is coming from, to receive products that do not meet your expectations, and to deal with unexpected return costs. Furthermore, it is completely unacceptable that your previous complaint went unanswered—we deeply apologize for keeping you waiting and for the stress this has caused.
We want to make this right immediately and address all of your concerns. Please reach out directly to our support team at support@oaksoho.com with your order details so we can locate your account, prioritize your case, and work on a fair resolution for your order and return.
Best Regards,
Oak Soho Support Team
I had a problem with my first order but it was put right very quickly
I had a problem with my first order but it was dealt with straight away. I am more than happy to visit again
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Hi Kim,
Thank you so much for your kind words! We’re really happy to hear that you had a great experience with Oak Soho.
Our team works hard to provide quality products and a smooth shopping experience, so feedback like yours truly means a lot to us.
If you ever need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!
Best regards,
Oak Soho Support Team
Fixed bracket angle on Floating Wall Shelf
Angled metal bracket gives a clean architectural look, but screw hole alignment allows zero tolerance during wall mounting.
21. august 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Dear Laney,
Thank you for taking the time to share your feedback with us! We are glad you appreciate the clean, architectural design of the angled metal bracket, but we completely understand how frustrating it is when zero-tolerance screw hole alignment makes installation difficult. Precise mounting should never turn into a stressful project.
If you are still experiencing any issues or need further assistance with your shelf, please send an email to our support team at support@oaksoho.com so we can help make this right for you.
Best Regards,
Oaksoho Support
Absolutely disgusting!
Absolutely disgusting!
We ordered a ‘large’ kinetic eagle sculpture, arrives measuring 21 cm and absolutely nothing like the pic or description.
I also wish I had read the reviews first, definitely wouldn’t have placed an order.
I would like a refund please Oaksoho
2. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Hi there,
I'm sorry to hear your experience fell short of expectations, that's not what we want for any of our customers. I'd really like the chance to make this right for you.
Could you please email us at with the subject - Attention Eli, with your order number? I'll personally look into this and work toward a resolution with you directly.
Thank you for your patience.
Eli
Oak Soho
Good communication with regular updates
Good communication with regular updates
1. september 2026
Uopfordret anmeldelse
Besvarelse fra Oaksoho
Good communication with regular updates
Hi there,
Thank you for the kind words, we're so glad the communication and updates along the way met your expectations. We really appreciate you taking the time to share this.
Warmly,
Eli
Oak Soho
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.