Daviesandcooper Anmeldelser 

I ordered a pair of suede “orthopaedic” mules for £24.99 reduced from £50 and a green v neck top.
They took over two weeks to arrive and when they did, I was very disappointed with the items, especially the shoes.
The package was a bubble wrap bag and inside, the shoes were totally squashed. They were very cheap looking, flimsy and not what I was expecting. They seemed to be made of poor quality material almost like cardboard, and didn’t improve after taking out of the bag.
I immediately decided I wanted to return both items and get a refund, but when checking the website found out that they had to be shipped to China at my cost.
I tried to call the company's contact number but it was out of service.
I have emailed the company and sent photos, but have only received an automated response so far.
My advice: do not order from this company.

Why didn’t I check the reviews before ordering?! This website is just so misleading, it really looks the part. The items are sent from China, the shoes I ordered took weeks to arrive and are really poor quality. You can return them at your own cost (£12-28) and even then the website says that they will inspect the item and decide if you get the refund.
I hope this review helps someone else avoid this website and save their money!

Recently bought a pair of sandals from this company, which took three weeks to arrive from China. Unfortunately, they are definitely not a UK size 7, and they also arrived with a really strange, unpleasant smell.

I contacted the company and was offered a discount and a partial refund — the kind of solution you’d expect from sites like SHEIN or Temu. I was then told my complaint would be escalated to a manager, but I’ve heard absolutely nothing since.

Really disappointed with the whole experience. I only wish I’d read the reviews before ordering.

AVOID AT ALL COSTS! 🚩

Oh how I wish I’d checked the reviews first like one of the other reviewers. I’ve been looking at the tracking of the item I ordered and it seems stuck with a supposed Evri depot. and hasn’t moved.
I noticed on the tracking that it had come via an airport despite the company claiming to be based in the UK.
Very disappointing that they are claiming things that are very misleading and seemingly untrue. Tried the mobile number they show on the Contact Us section of their webpage and it wouldn’t connect.
From our mistakes I hope others can learn. Won’t be using this company again - even if I ever see the item I ordered.I’ll try and give them the benefit of the doubt but doesn’t inspire much confidence.

Dress was too big. Only when checking returns policy did I realise that returns have to be posted to China. The website looks English and offers free uk postage, I feel this is very misleading.

Quality and sizing are top notch as usual

If I could have given zero stars I would have. Thought I was buying sandals from a known and trusted British company, but after I'd placed my order, that name was nowhere to be seen and Davies and Cooper was there instead. They arrived two weeks after I'd ordered them, were shoddily made and not what I wanted. There was no returns label. I emailed them and got a reply directing me to their returns policy. I had to return them at my own expense to an address in China.
Don't touch this company with a barge pool.

The website looked good, the sandals looked good, and it mentioned shipping in the UK and their office in London. They took 2 weeks to arrive, which I didn’t understand as I could drive to London and back in a day! I checked the tracker, useless! I started to get suspicious so I checked out their London office and it looks like flats or apartments in Wembley. I then found out that my sandals were coming from Hong Kong! When they arrived I couldn’t wear them as they have sharp bits that stick into the top of your foot. Almost like glue has been put on the tied off stitching! After reading reviews I’m not sending back but I’ll try and do something with them or it’ll be £45 down the drain! BEWARE, just because the website looks professional, check them out!

Don't buy from them. The shorts, that looked great on the website, are of a very poor quality material and sizing that is too small. Definitely, not worth the money. To return them for a refund I have to send them back with a tracking service to China!! At my expense with no guarantee that they will confirm that they have arrived. So, probably more money down the drain. I've put it down to experience and will take more notice of reviews in the future before buying.

Don't trust chines companies they are thief they charge you good money deliver bad matrail product always be aware this type of company

Total scam , goods not received after 2 months .
Please do not use this website .
I hope all the scammers get very ill 😷
THIS IS A SCAM …..

I’ve placed an order for some shoes, not sure why I didn’t check the reviews first, now I realise this is some sort of Chinese or Indian company, hence the long delay in any tracking or delivery confirmation.
I’m now expect them to be rubbish quality and take ages to arrive. This has happened to me before, thinking the website was high end quality, oh well at least I didn’t spend too much

I recently put a review on your site concerning Davies and Cooper. After a few emails to them concerning the three dresses I bought from them at a cost of over £70 which were badly made and the material in them dire. One of the dresses which was too small for me was made of polyester very thin and really awful. Anyway they offered me a 40% ie,£28.50 and told me I could keep the dresses or 100% off my next store order. neither of their offers are satisfactory I should have a full refund but I'm not going to get this off these scammers so I have taken the £28.50 and learnt an expensive lesson.

Website very confusing. Unable to reach by phone. Sent me double order and automated email response. Absolutely dreadful wish I’d checked reviews before ordering. Avoid.

I ordered a dress several weeks ago and still hasn't arrived. Avoid this retailer at all costs.
Total sham.

Website represented as UK however cheap Chinese product arrived. Sandals broke immediately, unusable. Not a true representation of picture. Avoid this company. Can't be bothered to return - why add to the carbon footprint. Avoid this company.

Shoes took more than three weeks to arrive.
Then I wanted to return them because they did not fit well. Was told I would have to pay the postage back to China. Charity shop will benefit.

Never again!

Very poor quality shoes and very difficult to obtain a refund. After much time and negotiation I managed a 50% refund. I would not recommend this company.

Davies and Cooper present themselves as a UK business by prominently displaying a UK address and UK mobile telephone number on their website. In reality, they are a drop-shipping operation, with orders fulfilled and dispatched directly from China.

As a result, customers only discover after purchase that any returns must be sent to China, making returns prohibitively expensive and, in many cases, impractical. This significant requirement is not clearly disclosed in the company's Terms and Conditions.

The website gives every reasonable impression that customers are purchasing from a UK retailer. Requiring consumers to return goods to China when exercising their statutory rights is inconsistent with those expectations and raises serious concerns under UK consumer law.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, traders must provide clear pre-contract information about cancellation rights and any return costs. Because Davies and Cooper failed to make it clear before purchase that returns would have to be sent to China, it is neither reasonable nor lawful to impose this requirement afterwards.

The company's pricing practices are also questionable. Products are routinely advertised with heavily inflated "original" prices before being shown as discounted by up to 50%. If those higher prices have not genuinely been charged within the relevant period, such discounts may breach UK pricing rules and mislead consumers.

Furthermore, many of the products sold by Davies and Cooper are available on Temu for around one-third of the price, suggesting the company is simply acting as a reseller while creating the impression of offering exceptional discounts.

Taken together, the company's presentation, pricing practices, and lack of transparency over returns raise serious concerns under the Consumer Protection from Unfair Trading Regulations 2008, which prohibit misleading commercial practices likely to influence consumers' purchasing decisions.

My advice is not to buy from them.

UPDATE
Thank you for your response. However, your reply does not actually address the specific concerns raised in my review.

Simply stating that your terms and conditions are “published on our website” and “reviewed regularly” does not answer the fundamental issue: where is it clearly stated, before a customer places an order, that goods are dispatched from China and that a customer exercising their right to return the goods may be required to send them back to China at their own expense?

Your website prominently displays a UK address and UK mobile telephone number, which gives a clear impression that customers are dealing with a UK-based retailer. If orders are in fact fulfilled directly from China, that is important information which should be made completely clear to consumers before they purchase.

Likewise, referring generally to your pricing information does not address the concern about the substantial “original” prices against which your products are routinely discounted. The issue is not whether a price is displayed on your website, but whether the higher reference prices represent genuine previous selling prices and therefore provide a legitimate basis for the claimed discounts.

I would therefore welcome a specific response to the following:

Are Davies and Cooper a UK-based trading business, or are orders fulfilled by suppliers in China and dispatched directly to UK customers?

Before purchase, where exactly on your website is it clearly stated that goods may have to be returned to China when a customer exercises their statutory cancellation rights?

What is the actual UK trading address from which Davies and Cooper operates, rather than the address displayed for correspondence/contact purposes?

Can you confirm that the “original” prices shown alongside your discounted prices represent genuine prices at which those products were previously offered for sale, rather than inflated reference prices created to make the current price appear substantially more attractive?

I am happy to correct my review if any of the above points are factually incorrect. However, a general statement that your terms are available and that you take compliance seriously does not resolve the specific concerns I raised.

I look forward to a substantive response addressing each point.