Daviesandcooper Anmeldelser 

34
TrustScore 1.5 ud af 5

1,6

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Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Recently bought a pair of sandals from this company, which took three weeks to arrive from China. Unfortunately, they are definitely not a UK size 7, and they also arrived with a really strange,... Se mere

Bedømt til 1 ud af 5 stjerner

I’ve placed an order for some shoes, not sure why I didn’t check the reviews first, now I realise this is some sort of Chinese or Indian company, hence the long delay in any tracking or delivery conf... Se mere

Bedømt til 1 ud af 5 stjerner

Oh how I wish I’d checked the reviews first like one of the other reviewers. I’ve been looking at the tracking of the item I ordered and it seems stuck with a supposed Evri depot. and hasn’t moved.... Se mere


Kontaktoplysninger

1,6

Dårlig

TrustScore 1.5 ud af 5

34 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

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Har besvaret 58 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

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1,6

Alle anmeldelser

(34)

33 anmeldelser inden for de sidste 12 måneder

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Bedømt til 1 ud af 5 stjerner

Chinese Rubbish

Like all the other reviewers, I've been had by this dishonest company. Their website looks like it’s UK based from an address in Wembley. It is not. It is a drop shop and the goods come from Hong Kong.
I ordered a pair of shoes for a wedding in 7 days time. Assuming they’d be here in time (from a UK Co) I continued with the order until I received an order acknowledgment…with a Hong Kong address!! Alarm bells started ringing so I did a check of the company and found all the negative reviews.
Rather than go through a barrage of emails with them and be met with hurdles, I contact my credit card company. They have given me a temporary refund while they investigate the company/transaction.
*Update* The shoes arrived 15 days after purchase which completely missed the deadline for their intended purpose. They are hideously cheap and nasty and a size too small. The toe box is not existent, the buckles are metal hooks and not even worth £10 let alone £40.
This site should be removed and banned from internet trading. I shall never again buy anything from an unfamiliar seller without first triple checking their reputation.

19. juli 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Hi, I'm Eli from Davies and Cooper. I'm sorry the shoes didn't arrive in time for your event and that they weren't what you expected. I understand you've raised this with your card provider, and we'll continue working through that process as needed. Feel free to reply here if you'd like to follow up further.

Bedømt til 1 ud af 5 stjerner

This company is from China not UK

This company is from China not UK. The dresses took 16 days to vome and were cheap material and very poor made. I could not wear either of them and then realised Returns had to be shipped to China at customers expense.Obviously this is not an option and they know this. I had been conned into thinking I was dealing with a British firm. I am so annoyed with myself for being caught out here.£40 plus of my money wasted. I will never buy from one of thses Chinese sites again. This has been a hard lesson learnt.

4. august 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Hi, I'm Eli from Davies and Cooper. I'm sorry to hear these dresses didn't work out for you, and I understand how disappointing that feels after waiting for them to arrive. We take feedback on product quality seriously and continue to review it closely. Feel free to reply here if you'd like to follow up further.

Bedømt til 1 ud af 5 stjerner

PLEASE EVERYONE DO NOT BUY FROM THEM

I still wait for my refund from this company. Numerous emails back and forth. Purchase made 17th July. Now telling me that i two options only. Credit for another purchase from their site or a free pair of same sandals - sent free of charge. The sandals that are not fit to walk on.
BASED in ASIA - STAY CLEAR OF THIS SITE, ABSOLUTE SCAM !!!!!! Quick at taking money from people but not giving back.
Update and reply....taking it to trading standards. Crooks!!!

4. august 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

I understand how frustrating a long wait for a refund is, and I'm sorry for the back and forth so far. Refund and resolution options are reviewed case by case and offered in line with our policy, which is available on our website. Feel free to reply here if you'd like to follow up further.

-Eli

Bedømt til 1 ud af 5 stjerner

Whilst website looks professional it is…

Whilst website looks professional it is a store front for goods you can pay less for elsewhere. From order to delivery was 16days as parcel came from China. Tracking was useless, with no realtime updates. Ordered a pair of shoes which were packed into a bubble wrap envelope and shoved through my letter box by the delivery company. Finally, shoes didn’t fit as they are definitely not a UK size 6 and return costs are down to me and have to be returned directly to China incurring costs that make it pointless sending them back. AVOID THIS COMPANY AT ALL COSTS would be my advice.

30. juli 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

I understand how frustrating a long wait and a sizing mismatch is, and I'm sorry this order didn't work out, Helen. Our sizing guide and returns terms are available on our website ahead of ordering, and we're always working to make delivery and tracking more reliable for our customers.

-Eli
Davies & Cooper

Bedømt til 1 ud af 5 stjerner

Took long time for delivery was from…

Took long time for delivery was from china not Wembley cheaply made shoes disgusting of how much they cost stay away from this’s country they are scammers

27. juli 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Hi, Kim! I'm Eli from Davies and Cooper. I understand the frustration with the delivery time and how the product felt for the price, and I'm sorry it didn't meet your expectations. Our shipping and product details are outlined clearly on our website ahead of ordering, and we stand behind the quality of what we sell. We take feedback like this seriously and continue to work on improving the experience for our customers.

Bedømt til 1 ud af 5 stjerner

Do not buy from this company they are…

Do not buy from this company they are crooks who will not help you refund their terrible products. They are not even in the UK. STAY AWAY

13. juli 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Sorry to hear this experience has left you feeling this way. Please reach out to us directly with your order number so we can take a proper look at the product issue and refund request.
— Natalie, Customer Experience Manager

Bedømt til 1 ud af 5 stjerner

WARNING THIS COMPANY DOES NOT SUPPLY FROM UK ADDRESS

Warning this company Does not supply from Wembley UK. As they would like you think, items are supplied from China and other countries. Up to now it’s been 12days since we ordered and no sign of delivery yet.
The sandals have finally arrived what a load of rubbish do NOT BUY ANYTHING FROM THIS COMPANY you have been warned , Wish I could put a photo on here to show the Rubbish they have sent.

21. juli 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Hi there, sorry to hear the sandals didn't meet expectations after the wait. Please reach out to us directly with your order number so we can take a proper look at the quality concern and get this resolved for you.
— Natalie, Customer Experience Manager

Bedømt til 1 ud af 5 stjerner

Rubbish, avoid at all costs

Unfortunately caught out by this company, I thought they were based in Wembley only to discover they are in fact in Kowloon, China. Sandals don’t fit, they are cream and not white, as advertised. When I looked into their return policy I discovered I would have to cover the return cost to China, obviously there is no point returning as the refund would be minimal if anything at all. Was not aware of “drop shopping” but will be more careful in the future. DO NOT buy from this retailer.

18. juli 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Hi Kim, sorry to hear about your experience. We haven't heard from you on our support side yet, so please reach out directly with your order number and we'll take a proper look at getting this sorted, refund included if that's the right outcome.
— Natalie, Customer Experience Manager

Bedømt til 1 ud af 5 stjerner

I bought the Women's Orthopaedic Toe…

I bought the Women's Orthopaedic Toe Ring Wedge Sandals, which I had bought before and unfortunately lost on holiday. They used to be so comfortable for my feet, which are problematic, but this time around the shoes are terrible. They feel so much cheaper, are very painful between the toes and have an awful smell about them that even several washes can't get rid of. I'm so disapppointed. I used to be able to wear them all the time, but theses ones are really awful.

17. juli 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Hi Antje, really sorry to hear this pair didn't live up to the comfort you'd come to rely on before, especially given how important that is for you. This isn't the consistency we want returning customers to experience. Please reach out to us directly with your order number so we can look into what changed and make this right.

— Natalie, Customer Experience Manager

Bedømt til 1 ud af 5 stjerner

Lovely embossed red linen Dress (NOT)

I have waited 3 weeks for dress which should have been a red linen..I can’t believe what I have received..it looks home made..white stitching no labels..and a cheap nylon fabric…and we have to pay for returns which apparently will cost around £20.. initially it said it was coming from Wembley…it wasn’t until they sent me the tracking number that I realised it was from Hong Kong..I don’t feel I can be bothered with the hassle of returning it..but I suppose that’s what they hope..never again..I’m ashamed to pass it onto a charity shop..I initially paid £30 for a bit of rag
Stay away everyone

13. juli 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Hi June, I'm really sorry to hear about this experience, it's not close to the standard we want to deliver, and the wait on top of it makes it worse.

Please don't let the return process put you off and email us at support@daviesandcooper.com with your order number, and we'll take care of the process.

Thank you for the feedback, we'll be reviewing this closely on our end.

Bedømt til 1 ud af 5 stjerner

Don't even consider I wish I had of…

Don't even consider I wish I had of went through reviews they are cheap and faulty copy of the real thing ... lesson learnt

4. juli 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Hi Orla, thank you for taking the time to share this, and I'm sorry to hear the product didn't match your expectations for quality or authenticity. That's not the experience we want any customer to have, and I'd like to make it right. Could you send us a photo of the item and your order number via Email?

We'll get a replacement or refund sorted for you straight away. We appreciate the honest feedback — it helps us do better.

Davies & Cooper

Bedømt til 1 ud af 5 stjerner

Beware - this is a Drop-Shipper!

Davies & Cooper masquerades as being in Wembley, London when, in fact, it is based in Kowloon, Hong Kong. It is what is known as a “Drop-Shipping” storefront that uses a UK virtual address to pretend to be local. Their Wembley address is actually a residential block of apartments – not a shop at all ... it is a ‘front’ to mislead!
The business operates directly from China or Hong Kong and the goods are shipped from there – not from locally in the UK, as their website cunningly misleads.
Two days ago, I placed an order, cancelled it seven minutes later because I had made a mistake, got an email saying they were “currently experiencing a higher volume of messages" ... etc, etc and they would get back to me within 48-72 hours.
The next morning, Davies & Cooper (D&C) sent an email saying the item was ‘on its way’, followed, an hour later, by another, replying to my cancelling one the day before, explaining (inter alia) it had been “... picked up by our shipper” and helpfully pointing out they offer a 1-hour cancellation window after an order is placed! I’ve checked it on their website since – yes, it’s there - in black and white! The last time I checked, there are 60 minutes in an hour, aren’t there?? My cancellation was made 53 minutes within their own time frame!!
I have, of course, pointed this out to D&C. Sadly, but unsurprisingly, they have not replied. I’ve now had a second shipping email and managed to follow the tracking to their supposed shipper. Despite D&C telling me my purchase was on its way, the shipper is saying it “is waiting to be picked up”.
Fibs on fibs!
I’ve reported all of this to Citizens Advice to send it to Trading Standards. My card provider told me about Drop-Shipping and has suspended my payment and is investigating. An AI search has confirmed Drop-Shipping and says “returning items can be difficult and expensive, as you often have to ship them back to an address in China rather than the local Wembley address”. Why are we allowing this form of ‘concealed’ trading to happen – back to the High Street, please!
Online shopping seemed miraculous once – now it’s so often a hidden nightmare! Be very, very careful about dealing with this company.
UPDATE 30 June 2026 response to D&C reply
Emails - I can provide screenshot evidence if necessary, Trustpilot!
14.06.26@14:16 Davies & Cooper to me:
Order #1087 confirmed Thank you for your order
14.06.26@14:23 Me to Davies & Cooper:
Re: Order #1087 confirmed PLEASE CANCEL THIS ORDER!
14.06.26@14:24 Davies & Cooper to me:
Re: Order #1087 confirmed PLEASE CANCEL THIS ORDER!
Thanks for reaching out! We're currently experiencing a higher volume of messages than usual, but we'll get back to you within 24–72 hours.
We appreciate your patience and look forward to helping you!
Davies & Cooper
15.06.26@07:59 Davies & Cooper to me:
A shipment from order #1087 is on the way

You really must NOT tell barefaced and provable lies!

You&Yours on BBC Radio 4 has done a programme this very day about drop-shipping companies like yours. Hopefully, as you are breaking the law by pretending to be based in London and shipping from the United Kingdom when, in fact, you operate out of China ... Kowloon, Hong Kong to be exact, justice will catch up with you very soon. In the meantime, the general public of the UK will be on their guard and it was my credit card company who explained what you are and have suspended your payment from my account. As I managed to refuse your cancelled package, Yodel have informed me it is on its way back to you right now ... at your expense. Hope you’re very pleased with yourselves!
FINAL UPDATE 5 July 2026
Yodel informed me the parcel was now returned - Davies & Cooper did not even manage that level of courtesy - their only communication was to say they would not refund me until the parcel was actually in their hands! My payment has been permanently credited back to my account ... I will never forget Davies & Copper but not in a positive way!
A FURTHER UPDATE 17 July 2026
I have just discovered from my credit card that Davies & Cooper, despite having received their returned goods on 30 June 2026 have STILL not refunded me. The refund on my account was done by my credit card and I now have to go through the full proceedure of providing evidence to them in order for the temporary dispute refund to stand. I've just noticed the reply from Davies & Cooper was done on the day they received the returned goods .... note: they did not acknowledge that in their reply! Why does our government allow businesses, who behave like this, trade in the UK?

16. juni 2026
Uopfordret anmeldelse
Daviesandcooper-logo

Besvarelse fra Daviesandcooper

Hi Dear,

Thank you for the detailed account. Our cancellation policy, as stated on our website, allows cancellations within 1 hour of placing an order. Based on our records, your cancellation request fell outside that 1-hour window, which is why the order proceeded to be shipped.

We understand this is frustrating, and if you'd like us to review the order and timing in more detail, please send your order number to support@daviesandcooper.com.

Davies and Cooper

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