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I have a Nuna Mixx Next travel set which I absolutely love - great quality, easy to use, compact yet robust design. Unfortunately I lost one of the harness pads recently so got in touch with Nuna on the off chance they had a spare part. I spoke to Lisa from customer services who was friendly, professional, prompt to reply and managed to source spare pads and send to me as a gesture of goodwill. They arrived a couple of days later and I am incredibly grateful and impressed with the service I received.

The Nuna Team have gone above and beyond to help with my son’s Nuna Mixx problem. The care and service shown is truly a show of outstanding customer service to their clients. We would not hesitate to recommend Nuna products. Huge thanks to the superb Consumer Service Advisor, Lisa, who dealt with our problem. Your kindness/helpfulness was outstanding and very much appreciated. Thank you very much.

Highly recommended! Nuna’s customer service was exceptional. Speedy replies and they sure do value their customer in action and words.
Nuna products are of great quality.
Thank you for resolving my query.

Fantastic customer service. Lisa went above and beyond to help me. Highly recommend Nuna for any future purchase.

Such a great customer service team. Nuna really look after their customers.
I would highly recommend. Such quick responses. Thank you so much for all your help! 🙌

Lisa on customer experience was amazing in dealing with my request. Called up trying to purchase a new apron Cover for Maxxi cot as mine was lost. She was lovely and sent one out as a good will gesture. Could not recommend Nuna and their team any more!! Great customer service! Mixed with a great product.

Exceptional. Very fast response and sent us a spare mattress on 48 hour delivery, free of charge. Slightly stunned, but amazing.

Lauren did a fantastic job in helping us with a query raised and quickly resolving. Highly recommend Nuna products and aftercare services.

Great customer service and importantly in these times of increased appreciation for the circular economy great replacement policy on broken parts...etc(repair and re-use!)

Really great customer service. I had an issue with one of the wheels of my nuna pushchair. A made a very quick phone call and the person on the other line kindly took my details and I was sent some replacement parts the next working day.

Rang Nuna regarding a lost shoulder pad for the stroller. They sent out a free new set matching colour no charge. Very impressed with the service and lady on the phone was polite courteous and understanding. Just a little mention the travel system is great! Mixx next mocha

Emailed them about a new product query. Very responsive over email. Great customer service.

Amazing customer service! So friendly and helpful - Caroline was a real pleasure to deal with.

We ordered a car seat base as a gift for my sister. We realized about a month later that she did not actually receive it even though FedEx said it was delivered. FedEx indicated I needed to work with Nuna to have them file a claim and reship the item. Nuna refuses because it is more than 7 days since the item was (not) delivered even though FedEx allows the shipper to file a dispute for 6 months. Nuna is suggesting I file a dispute with my credit card company. This is horrible customer service.

And before the reps respond that Nuna USA is separate as they have on other reviews... it's not. It's still nunababy.com and trustpilot does not have a separate entry for nunababy/usa

Edit: nunababy reached out after this review and tried to resolve the situation. They indicated that even though a claim has 6 months, they have to initiate a trace within 7 days as a precursor. They offered to reship since it was clearly not delivered to the right place. I appreciate the assistance but it shouldn't take a negative review to achieve this outcome.

We love our Nuna Mixx pram! For my first son it was great from birth to being a toddler. We are now using this for our second son but our rain cover ripped. I contacted Nuna and they replied within hours and are sending out a new one free of charge, amazing customer service!

I am so impressed by Nuna’s customer service. I was wanting to buy a new insert as the one we had had gotten old. Contacted Nuna and was informed that although they don’t sell spares they can try and send us a new one free of charge, if available. The communication was quick, smooth, helpful and the result was even better than expected. Sincerely appreciate their support/responsiveness! :)

Excellent customer service. Dealt with the problem very quickly. A brilliant trustworthy brand.

Someone gifted me a brand new Nuna pipa infant car seat from my registry. When I received it, the canopy was defective and would not fold out, so I contacted customer service. It took them more than two weeks of emails and calls for them to offer me a replacement car seat (and they only did that because they were out of stock on the canopy itself). But they asked that I send back the first car seat before they would ship out the replacement. Fine, except I'm due with my baby in less than a week. How am I supposed to bring the baby home or take the baby to doctor visits? Doesn't Nuna know that a car seat is an essential everyday baby product? I'm so disappointed with the customer service, especially considering that this is a high end brand.

I have now been in touch for replacement parts twice and both experiences have been incredibly positive especially compared to other companies. The team are friendly, helpful and very quick to respond. Thank you so much for making it easy for me to tick something of my list of ‘to dos’.

The Nuna brand (under the Joie label) make some brilliant items, and the customer service is v.quick to respond. We have had a few minor issues with our buggy however the customer service team have resolved it each time. Brilliant!