nunababy.com Anmeldelser 

Really helpful customer service. I called asking if they sold spare mattresses for their carrycots. They didn't sell them but offered me one free of charge which they have sent out to me. Really wasn't expecting that.

After a lot of research, we settled on the Nuna Triv and it has been a great buy. We also recently needed a new rain cover for it and were unable to find one to buy but Joanna at Nuna's customer service sent me a new one free of charge. 10/10

Great customer service both via phone calls and email, very timely responses and couldn't have been more help, Thanks again

I called the customer service team and spoke to Lisa. She was extremely helpful and explained clearly what was needed to request a replacement part for my grandson’s baby rocker. I was most impressed with the speed at which my request was handled (it was the same day). Thanks so much Lisa. I am over the moon that you were able to locate the part requested!

Exceptional customer service provided when requested for a extra insert cushion for Nuna Leaf. Prompt respct via emails and good communication with the team.

I am happy with the product. We bought all travel set for our little son. 2.5 years later pushcair (which is used the most) is still in a fair condition.
Customer support is great, we lost our rain cover and get a new one without any problems.

Quick response, professional communication and problem solving.

Wonderful customer service, helping us with a broken pram frame. Staff always responded quickly and helpfully. Would definitely recommend.

Stay far far away from this company. Nothing like spending over 800 dollars on a car seat to have the cheap plastic clip that apparently is supposed to hold your child and the seat in place during an accident completely explode into pieces during a simple install.

The customer service is atrociously bad. I believe it is actually only one person who works for customer service and she has zero care for her job. She could care less that the seat harness exploded. No care, sympathy, compassion at all.

My last interaction with Nuna was and I quote:

“As explained, this part is hard to break. If you feel insecure about using the car seat, kindly return to the store and ask for a refund (it will be under their own discretion.)

At your disposal, “

That is not a company who cares about safety or their customers at all.

10/10 experience with Nuna customer service. Responsive and super helpful. Couldn't ask for more.

The Nuna team were very quick in replying to my problem and identifying the replacement part required.
They have also very generously offered this replacement free of charge.

We called customer service regarding getting a spare part for our highchair and they sorted it straight away and are sending out a replacement for us.
Great customer service! Worth the premium price for the service

I contact them for a spare mattress for my carrycot and the service provided by Sarah was great, got an answer within 1hr! We love the product itself! I definitely recommend them

Contacted nuna with regards to a part needed due to an accident and they immediately sent a replacement. Very helpful.

Oh my god!
Amazing
They just sent me brand new cover for my nuna leaf grow!

Very good service now I just wish they sold the toy toy bar separately for my new baby.

Nuna provide excellent customer service! I could not have asked for a better outcome. After loosing my seat liner whilst on holiday, I tried to source a replacement but was unable to. I contacted Nuna and was very impressed by the prompt response (from Lisa at Nuna) and that as a gesture of good will they would send me a replacement. I would definitely recommend Nuna as I believe, due to the service I have received with a small problem, if I were to have a bigger problem they would not hesitate to assist me.

I rang Nuna customer service in the hope of replacing a misplaced shoulder pad for my son’s car seat. Caroline, who I spoke to on the customer service team was so helpful and confirmed replacement shoulder pads would be sent out to me in the post. Great customer service and lovely helpful staff!

I haven't actually bought a Nuna product directly, instead my mum bought us the travel system second hand. We learnt of the recommendations to replace second hand mattresses and I wrote to Nina to ask if they sold a replacement. Within 24 hours I was told that they did not but if they had a spare part matching then they would provide it to me free of charge, which they subsequently are doing. So shines a good deed in a weary world. Exceptional service.

I guess Nunababy is friendly anout replacing missing parts but when an entire package becomes missing, they turn a blind eye. I have never had an experience where it became my fault for missing packages. The person (Michelle) I was chatting with did not seem to care about my concern and kept trying to redirect the fault on fedex or kept telling me that they did not have insurance (like this is a good thing?). Then she just left the chat without saying I would be transferred or anything and sent me off to someone else. In the end, my $1700 package went missing and Nunababy refuses to take responsibility. Considering that they are expensive, I would suggest you to purchase their products in store or through a different merchant because Nunababy for some reason does not require signatures for packages or has insurance. Ridiculous.

Incredible service very impressed very friendly service seamless