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Bought a Nuna buggy and managed to lose one of the car seat adapters. I couldn’t find the adapters online so messaged Nuna directly. Ella very quickly responded to my query and offered to send me some new ones FOC as a good will gesture.
I have been enjoying my Nuna mixx next buggy so much and this experience has just cemented my love of the brand.
Great service, thanks Nuna!

I found the customer service responses to be awful and condescending. I have tried to get a part (happy to pay) and was advised 'should' the part be back in stock they will notify me. I questioned what 'should' meant, will it be or not or when? I got no clarification, just an unprofessional response. My request for escalation of the customer service complaint was ignored. I am not happy, having spent a lot of money on a pram believing I was buying from a reputable brand I have been left highly disappointed.

I'm really disappointed in the level of customer service. I wouldn't purchase from Nuna again or recommend.

I have been trying to purchase replacement wheels for my nuna triv stroller for 2 months now. In the US (where i purchased the stroller) I was told that the wheels are out of stock till September. I called again to pre-order and that wasn't possible. I contacted Nuna from Switzerland where i relocated and was given a very short and unhelpful answer: to contact a local store. Local stores don't carry replacement wheels. I can't even find the darn rain cover for it and nobody seems to be willing to help. I am very disappointed with Nuna and I will advise my friends to avoid this brand.

I bought a brand new Nuna Triv Next, out of the box one of the wheels has an irritating squeak when rolled. It’s never left the living room, brand new. I contacted customer services who told me to go to wilko and buy some spray for it. When I said this answer isn’t acceptable this is their reply.

“Ideally we would like our products to require minimum attention whilst being in use, unfortunately as with all moving components maintenance is required.”

They completely ignored my question and apparently my new pushchair needs maintenance after travelling from the box to the soft carpet on the floor. Super disappointing from a premium brand.

Nuna is an excellent company and their customer service always goes above and beyond. As a city mum whose nuna triv seat broke just outside the warranty window they were more than happy to replace the seat even to a newer model free of charge and included spare parts. They also didn’t have to but replaced the rear wheels as a gesture of good will, as well as cleaning the brake system and front wheels. On top of all that I received my triv back within a few days. I was already in love with my nuna and have been using it for the past 2 years but after this amazing experience with customer service they definitely have a customer for life!!
Caroline was so lovely over the phone and walked me through all the steps and continued to send updates through emails, one to the nicest interactions I have ever had with any company and I couldn’t thank her enough.

I don’t know where to start.Thank you so much @Nuna_usa!!! I bought the Tavo and Pipa car seat travel system from Dillards. They only sent the stroller and never sent the car seat “it got lost in transition”. They didn’t want to make it right. Nuna went out of their way to make it right whenever they didn’t have to since I bought it from dillards and not them. But Melissa and her team went beyond and made it right they sent a new car seat and stroller and made the process so easy. I’m only 28 but out of my 10 years of experience with customer service I’ll say this is the best customer service I’ve received from any company and will buy from Nuna directly from here on out. Thanks again!!

Excellent communication and wonderful care and customer service.
Lisa is the best!

The nuna zaaz high chair is at the higher end of the price points for high chairs and advertised as able to be used for many years. Whilst it is indeed a lovely product please do not buy if you’re intending this purchase for more than 1 child as the armbar is quite a flimsy plastic and when mine snapped I was simply told a replacement will not be possible as production changes mean there’s no part for an older model.
As there is no other way to get replacements I am now left with an expensive armchair which is no longer able to be used.
This is incredibly disappointing- please do not purchase this product if you intend to use it for more than one child

One of the buggy attachments went missing - reached out to Nuna support and they kindly offered to send one out free of charge. This level of service is on par with that of John Lewis so has to be commended and certainly an effective way to build brand loyalty. Props to Caroline from support for being so helpful!

Nuna were extremely helpful and accommodating to a query we had recently with a stroller seat, I dealt with Emily to resolve it and she was brilliant.

We had an issue with an old model they no longer stocked, once I sent some photos over to them they exchanged it free of charge within a week. We didn’t have to pay for the collection of the old model or delivery of the new item. Considering we brought the original item over 2 years ago they did not hesitate to replace it with their new range.

Absolutely fantastic service!

How refreshing it was to call a customer service number and for my query to get solved promptly and efficiently! Lisa was great; so friendly and helpful! Would certainly reccomend Nuna to any new mums like myself

Lisa at the nuna team has been amazing,
We’ve got a Nuna TRVL, and any issues nuna are really good with solving them.
I needed wheel replacements and lisa was very kind to help me get my wheels replaced!
Honestly some of the best customer service I’ve received.

Suite à l’achat en ligne d’un siège auto Todl sur le site officiel Nuna, nous avons été débité de suite puis plus aucune communication durant 2 semaines.
Suite à cela j’ai écris à plusieurs reprises au service client, avec pour seule réponse des enquêtes de satisfaction automatiques pour savoir si le service client a bien répondu à ma question.
J’ai décidé de passer par un revendeur à eux qui a gentiment accepté de contacter le service client et là j’ai eu ma première réponse, « ma commande est annulée, au revoir » oui… mais mon paiement ? - « nous allons vous rembourser au plus vite ».

Voilà, une semaine plus tard le service client ne me répond plus et je n’ai pas été remboursé !

Passez votre chemin sur le site officiel, le service client n’est pas mauvais il est simplement inexistant.

Lisa from nuna who supported my query was just amazing . She informed me properly and was nice and friendly . I was so worried and she just helped out . I can’t express how grateful I am . Thank you

We had lost a strap pad from our mixx next and Lisa very kindly sent a replacement free of charge. Amazing customer service!

We bought the nuna triv a few years ago and have been very satisfied with it. Then the wheel got a tear in it so we contacted nuna for a replacement wheel, which they promptly sent to us free of charge! They were a pleasure to deal with!!

I contacted nuna customer care about one of their travel systems. There was a bar that broke on it. It got replaced. The service and communication was excellent. I was honest with them and them with me. I can’t thank Caroline and Lisa for their help. Would recommend nuna to any mum to be. Thanks again for everything.

Super impressed with Nuna's customer service. I lost the newborn insert for the Cari Next and Nuna has sent me a replacement free of charge! Many thanks to Ella and the team.

Nuna have been quick, helpful and very generous helping me with losing a car seat strap - they have sent me a new one for free 🙂 they answered my query form submission quickly and accurately.