nunababy.com Anmeldelser 

I had a great experience with Nuna customer service. I was looking for a replacement raincover for my stroller everywhere and decided to go straight to the source and ask where I can purchase it. Lisa from Nuna replied they are able to provide the replacement free of charge. I am extremely happy with this result as I really cared to have an original well fitted raincover. I already recommend Nuna Triv Next pram to everyone and now i will do it even more knowing their customer service is so good.

Horrible customer service, once they get your $ you are on your own. I reached out to customer service when I received my stroller about how I was disappointed with a stroller with parts seemed faulty and cheaply made. I wanted to see if I could possibly trade it in for a different stroller & pay the difference, but told me to work with the retailer. After 6 months of back and forth Nuna nor retailer could not do anything. After I expressed to Nuna I was disapointed, customer service team responded “we will share this with our team!” Moms- go with other brands!!!

I purchased a nuna mixx next March of 2021. I sent them emails in 2022 2023 that my stroller was damaged. I never gotten an answer back till today. Just to tell me my warranty was not covered any more. What a lack of costumer service. They didn’t even try to help me. Known that I did email multiple times. Their answer was that they did reply back to my emails and to purchase a 350$ new base. It’s not like I waited till today to report the issue. They knew there was an issue because they saw the old emails. While waiting for an answer I even had to purchase a new stroller (Uppababy). I would never recommend Nuna any more to my friends and family. They lost a customer. I purchased multiple items from them. Don’t waste your money. You’re better off with Uppababy better quality and helpful customer service support.

Amazing Service!
We’ve got a Nuna Mixx Stroller and we just bought a new Nuna Pip Urbn Car Seat. Unfortunately, we didn’t get the right adaptors and impossible to find it on any websites. I reach out the customer support and after sending photos, references and invoices, they kindly sent me the right adaptors as spare parts. Thank you so so much. We love the Nuna products and we are more than happy to see such a good will gesture.
Thanks again to Ella!

I purchased the Nuna TRES LX car seat during my pregnancy but could not find an isofix or car seat base compatible with it because it already has an integrated base. I tried to return this because this style has now been discontinued but the very rude customer support that I received informed me that I cannot return it because the product range has been discontinued. So now I am stuck with a car seat that cannot be fitted with any car seat base when I desperately need to rotate it for my baby. I have shared this negative experience with some very high influential creators online and sure to say I hope people don't make the mistake I made and purchase from Nuna as they are super unhelpful when it comes to getting any kind of replacement or help whatsoever. Furthermore I am not sure as to why they produced a product and then decided to just discontinue it when I had purchased it so recently prior to them doing so.

I wrote to Nuna to buy some replacement parts for my Nuna Pipa Next.
Lisa wrote back to me promptly and arranged for the parts to be sent free of charge as a goodwill gesture. It was such amazing customer service and I am really impressed with Nuna!

I contacted Nuna as I wanted a replacement baby insert for my pipa next.
I spoke with Lisa via email who informed me they have limited spare parts but she would try her best to try and find one for me. Lisa managed to find me a replacement in the colour I needed and sent it free of charge as a good will gesture! Thank you so much Lisa!

Absolutely amazing customer service and such quick responses!

Excellent customer service by Lisa at Nuna - we lost the adapter to connect our bassinet to the Nuna Triv buggy and with a new baby coming in a week we were desperate to replace it. We called Nuna and they were happy to send us one as a gesture of goodwill, even though we would have paid for it happily - they were quick to answer the phone (no long queues with endless music!), send a follow up email and sort us out. Above and beyond my expectations!

Nuna have been absolutely amazing there bundle set I brought from John Lewis but they were still happy to help us as there was no adapter for car sets to go on the pram. I ordered the wrong one twice and returned got refunded on both products with no issue. To find out the item I need cannot be ordered they have sent it to me as good will!! My baby girl loves her pram and car seat and I would definitely recommend this make and model. Thank you for being so helpful and qwick responses.

Very poor Nuna EU customer service. I have sent them a product request on 05Jan via official request form on their website and I did get automatic e-mail responce from Nuna in case I have any other questions to contact them via e-mail. No one answered my request in the first place so I've sent an e-mail after 15 days to ask whats going on. No answer so far and that was 10 days ago. I am deeply dissapointed how they treat their customers. I have so many Nuna products and I always loved design and quality of Nuna but the customer service is very poor and unprofessional.

*Edit: Thank you Nuna UK for really fast feedback (within 2 h) which actually led to imediate responce from Nuna EU. A mistake can happen to anyone and this is a great example how you can learn and grow just by keeping up with your customers and their reviews.

Good job Nuna!

Nuna is a brilliant company. The products are high quality, easy to use and durable. But a real-stand out is their customer service. I had an issue with buying a pram from a 3rd party supplier and it not coming with a set of adapters, and Nuna were so helpful in providing a solution. Also a shout-out to Ella in their CS team who went above and beyond for me. Highly recommended.

I am deeply dissatisfied with the service and assistance I received when trying to inquire about purchasing your stroller and car seat products. Despite reaching out through various ways, including direct messages on Instagram and email, I faced significant challenges in receiving the assistance needed.

Upon learning that the retail stores mentioned on the website were temporarily closed, I sought assistance through the website and by email. Unfortunately, I did not receive any response until I left a comment on the Instagram page. It was only then that I heard back from the service manager, who directed me to the website.

I want to highlight that I had already informed the company by email that the stores listed on the website were closed. Despite this, the service manager claimed not to know of any alternative stores. As a customer, I expected better assistance, especially from a service manager. If the stores are closed, that should be updated in the website to inform customers and provide the latest information on the website since the website indicates it has been last updated in 2019.

This experience has left me very disappointed, as I had hoped for much better assistance and support. I believe that a company's customer service is a crucial aspect of its reputation, and my interaction with Nuna Company has been far from satisfactory.

My negative experience makes me not recommend Nuna Company to others until improvements are made in their customer service.

Have a few Nuna products, started with our newborn in a Nuna Arra Next car seat which we thought was fab. When he outgrew it we moved on to the Nuna Todl Next, which again we think is a brilliant car seat. When we came to need a travel cot we went for the Nuna Senna Aire, which has been one of our best purchases to date - love it! Don’t have any bad words to say about this brand.

Recently had to contact customer services with a query about our car seat, cannot believe how good the level of service was. Absolutely brilliant. Has made me want to buy a Nuna Mixx pushchair now 🤣

I have contacted Nuna, as I have lost one of the shoulder pads for nuna car seat, and wanted to find out where can I purchase spare part.
Lauren replied and they sent me a replacement( I was happy to pay for the replacement)

I ordered a car seat from Nuna Canada on November 21 and received a notification that it was shipped on November 24. Each time I tracked the package, the shipping company's site said that the order has not been received by Canpar. I tried to sign into my account on the Nuna website - each time I got a "something went wrong" error message directing me back to Homepage to try again. When I tried the online chat and typed in name and email (as per prompt), I got a "I didn't catch that" error message. When I typed in "where is my order?", I got the "sorry, I didn't catch that" again. I called the 1-800 # and at the opening was told the wait time to speak to someone was 1 minute. After 10 minutes the message changed to "Due to high call volume, we cannot take your call. Leave a message and we will return your call in 3 to 5 business days." This happened all 3 times I called.

When I finally reached out by email, I got the following response: Hi,

We can order you a new car seat today. Please confirm if this works with you.

Zero acknowledgement of the issues with the website, account, chat, phone line, unfulfilled order. It took multiple back and forth emails for me to explicate what exactly the above email meant (why is the first order not being fulfilled? Am I going to be charged?).

I ordered the car seat on November 21st for a trip on December 14. My daughter has outgrown her Nuna Pipa car seat and we cannot travel 4 hours without the appropriate car seat. When I expressed concern that the reordered seat still hasn't been shipped and that it's been weeks since I placed the first order, I got the following response: Hi,

Your original order seems to have an issue, like mentioned. Instead of opening up a claim, which takes time, I have ordered you another car seat right away. It was approved yesterday. Therefore, we should receive a tracking number this week.

I contacted Nuna last week, not this week. At this point I may have to spend close to another thousand dollars to buy a car seat which I've already purchased and paid for.

This is absolutely despicable behaviour from a CUSTOMER SERVICE DEPARTMENT. I have never been treated with less courtesy or professionalism by a company. I asked for head office contact information and was completely ignored.

I will never give my money to this company and I will share my experience and advise everyone else to refrain from doing so. A company that treats it's customers with this much disdain and carelessness has no business dealing with families and babies.

UPDATE TO RESPONSE: The link you provided is precisely where all the above came from. It's disgraceful that as a company, Nuna can provide service to some customers (depending on what country they live in) and nothing to others. To not have a working phone number (messages left at the number on the website you provided are not returned), website, client accounts or anyone willing to assist is so upsetting. To give individuals hiding behind a generic email (without names, phone numbers, etc.) the ability to do whatever they want is awful.

Nous possédons tout de chez Nuna
La Nuna Travel
La coque qui s'adapte dessus
Deux bases ISOFIX
Le siège auto Toddl
L'abris de pluie
Le sac de rangement pour la poussette
Le coupe vent pour la poussette
Bref vous l'aurez compris la totale .
Nous savons tous que cette marque n'est pas donné et donc on attends de la qualité et un Sav en adéquation.
Notre poussette Nuna Travel ( réputée pour son pliage aisé et pour son format compact) plie pas bien depuis un mois environ.
Toujours sous garantie nous décidons de l'emmener au magasin où nous l'avons acheté afin de trouver une solution.
Nous avons laissé la poussette au magasin qui a contacté le service commercial.
Sans même avoir vu notre poussette voici la réponse :
Utilisation inadaptée donc on la répare pas et on fait rien dessus.
Désolé de fermer et ouvrir ma poussette quand on veux l'utiliser !
On se retrouve avec une poussette sous garantie qui ferme mal alors qu'elle est réputée par celui ci c'est tout de même un comble !
Réfléchissez à deux fois avant de prendre cette marque...

Extremely disappointing customer service following raising issues with our Pipa next car seat. Our baby has had serious issues breathing in this seat (this is a common issue with this seat I have discussed with a number of other people, one of which who did get a refund). I raised through John Lewis where we purchased and the only option was to swap out for another seat which is very similar in design which would not solve this issue. Nuna have maintained their view that there is no fault with the seat. Unbelievable response to a newborn baby being unable to breathe when using their product. We have not had any issues with the pram we have, however, due to this response and complete lack of care for our child or responsibility being taken from the manufacturer I will never purchase from Nuna again and would not recommend purchasing from them.

Whilst I appreciate every case is different, I struggle to see how the health and well-being of 1 child is more important than another. As mentioned above, I’m aware of others who have experienced identical issues who have been issued refunds to enable them to buy a more suitable seat. The Nuna team have deemed my case not to be so through John Lewis which is extremely frustrating.

Amazing customer service and communication. Completely exceeded my expectations.
Great Job, Well done!!!!

I am so impressed by the Nuna Customer Service. After loving our Nuna travel cot I bought a second hand, second cot for my parents house. Nuna were amazing at providing a new mattress & very quickly too. Best customer service i think i have received yet. Thank you so much, makes such a difference.

I contacted Nuna to ask about which adaptors we needed for an Arra car seat that is compatible with a mixx stroller as we were given the pram so didn’t have the original parts. They were very quick to come back to me and offered to post out the adaptors we needed, for free. Great customer service.