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Loved their products originally and spent close to $2000 on them. However, the RAVA car seat we purchased less than a year ago was part of the recall and they cannot send me the remedy kit in the same color I ordered. For a $600 car seat, it is unacceptable that they cannot replace the exact color I purchased. Very disappointed in their customer service.

Nuna Customer service it’s really bad. They’re always busy. They take forever to reply to a simple email. I paid over $1000 for the car seat and stroller and I’m having issues with them with the attachments. Worse stroller have gone even Walmart brand it’s better quality and customer service is better. they keep using excuses to not send me the new part. Supposedly they are sold out but if you go online, they’re available don’t buy a stroller from them. Go to Walmart or go to a thrift store will get better quality.

I contacted the customer service team to ask about the availability of a Nuna Aire Travel cot replacement bag and was answered within around 30 minutes by Ella who provided me with a link to order this item. Excellent customer service and nicely done. Thank you.

My car seat is part of the HUGE recall for the Rava. I am extremely dissatisfied with the “resolution” and the customer service is horrible. Rehearsed lines, lack of empathy, extremely rude. If you want to purchase from a company who will work with you if there are problems it is NOT Nuna.

Update: No one reached out to assist me from the company even though Nuna commented back on here and stated that they would.

I would strongly advise against purchasing from Nuna. Their products are defective, and their customer service is beyond frustrating. I reached out on February 17 regarding a warranty issue with my stroller (Triv Next), which became defective with normal use. Nearly a month later, I’m still waiting for a resolution because they take days—sometimes up to five—to respond to emails. To make matters worse, they don’t offer any phone support, making communication nearly impossible.

Nuna is also not honoring their own warranty. They are now requiring that I return the defective frame before receiving a replacement, which is not stated anywhere in their policy. This leaves customers without a functioning stroller for an extended period—completely unreasonable for a product that is essential for daily use.

It’s clear that Nuna does not stand behind the quality of their products and makes the warranty process as difficult as possible. If you’re considering buying from them, think twice. The frustration and poor service are simply not worth it. Save yourself the hassle and choose a more reliable brand!

I needed a replacement clip for Nuna Leaf toy bar. I have left a 4* as they don’t do replacement parts. In this day and age and unnecessary waste this is not great. They did however provide a link for a replacement toy bar at a fraction of the cost of an online new one. Good quick customer service and the item was posted by a good courier the same day. There are some terrible customer service reviews but this was not my experience.

Do not purchase items from NUNA BABY. In the event that you have any problems with your car seat or travel system, you will be required to send the items back prior to receiving a replacement, which therefore leaves you needing to purchase an additional seat to safely transport your baby. I literally just got off the phone with NUNA and they told me that they could not recommend an option but that the car seat would need to be returned prior to receiving a replacement. Where does that leave parents? This was a splurge baby item for my family and now we need to go purchase a new car seat for our 2 month old baby. I have 5 children and have literally had all the major brands of seats and travel systems, by far, this is the worst company to navigate if you have an issue with their defective products. Do yourself a favor, purchase another brand, I am sure you will save yourself a major headache and have a peace of mind knowing that you can safely transport your infant. Key takeaways: horrible customer service, return items prior to receiving replacement item and need to purchase additional infant seat.

I could have given a negative star if the website allow me. Pathetic customer service. They cancel your order after payments saying the product is out of stock when the website still says in stock. This happened to me twice.

Do not buy PAAL - the bassinet mode netting after a few uses became faulty. It is dangerous to now place a baby in the travel cot after only using this around 10 times.

@nuna_uk are refusing to send replacement part under warranty - please be warned and look for alternative products.

Even though the netting has frayed and is faulty, apparently "something has caught it".

Because except for putting the baby in and out to sleep as well as the mattress, we also wave sharp objects inside it too!

Absurd customer support or lack of.

Their response to this is exactly what you’ll face - we’ve only had it for 2 months and use it for going to in laws as a travel cot, what it should be designed for and work.

I’m disappointed how bad the product has lasted and the fact I had to write an honest review and also highlight their abysmal customer service from the response.

Awful customer service. My car seat was recalled however, the company didn’t tell me until 2 months after it was reported.
The seat belt is faulty and not safe. It loosen with being pulled. The company just tells you to quit using it and to wait for the cleaning kit. A cleaning kit that isn’t even ready to be sent out. They keep giving everyone the run around and won’t honor their warranty either!

Really quick response time via email. They found me a replacement part that was reasonably priced. From email to product at the door it was 5 days.

As a mother of two and expecting two more in the next few months, I would not purchase anymore Nuna products. I regret owning 3 car seats and a stroller. They have a two year warranty, which means if a safety feature (like your stroller buckle suddenly doesn’t work for whatever strange reason), they require you to purchase other parts (like the frame) to be able to fix your safety buckle. Which costs about $400.00. Which is ridiculous! The stroller itself is over $500.00. Does not make any sense. They are taking advantage of us consumers with overly priced parts. They also take a long time to respond, it’s like playing phone tag with someone for weeks. There should NEVER be an expiration on safety features like the buckle to your stroller.

Wat een slechte klantenservice! Op 19-11-2024 een Nuna Leaf grow geretourneerd. Tot op heden nog steeds mijn geld niet terug gekregen.

Ik heb meerdere malen contact gezocht via het online formulier maar hier wordt gewoon niet op gereageerd.

Wat een slechte service!

Ik heb wel degelijk contact opgenomen met de Nederlands klantenservice maar er komt geen reactie!!

I left a review on their website at their request and they moderated it because I mentioned that the item was faulty and their customer service was difficult to deal with. Be wary of trusting the reviews on their own website.

Edited following a response to this review from Nuna:

I received an email from reviews[AT]nunababy.eu at 15:04 on 23/10/2024 stating, "Your review has been moderated. It cannot be published to the website. Our staff has read your review and values your contribution even though it did not meet all our website guidelines. Thanks for sharing, and we hope to publish next time!".

You didn't "modify" my review but you moderated it by refusing to publish it. My review contained no poor language and simply set out the facts of my customer experience. I would love to know which guidelines it failed to meet, aside from highlighting a terrible customer experience...

I purchased a whole stroller set from them after testing out the stroller in 2 different stores. I bought the Nuna Mixx Next stroller, Pippa Rx Aire car seat, and the bassinet attachment. Forgive me if I’m misspelling the names a little.

On the 7th use, my stroller started to squeak. It got progressively worse.
The canopy on the stroller sags and looks misaligned when fully extended. It also doesn’t fully lock in place all the time so when I go to pull it forward it yanks the seat upright with my child in it.

After I contacted customer service, they emailed me requesting videos and photos of the issues, my receipt, and product serial number. All of which I supplied.

After a couple of days they emailed me back and said that the stroller functions as designed. Basically telling me that the squeaking is normal and the canopy problems are normal.

Won’t help fix or replace. This stroller is 2 months old.

I am a first time mom and bought this garbage thinking it was going to be great because it’s carried by reputable stores like Pottery Barn, Nordstrom and Saks.

What’s funny is that in stores like Pottery Barn and Nordstrom these strollers look perfect and function so smoothly. In stores you don’t see any issues, they look super sturdy and do not make any noise at all. What an absolute bait and switch!

I am so disappointed and upset (to say the least). My friends that have 2 other comparable brands don’t have any issues. I should’ve listened to them.

***I am updating this after Nuna responded below. They responded first by giving me some bogus US website to send my complaint to.
**Shortly after I posted this update, they corrected the website address to their US customer service. The same site who wouldn’t help me in the past. Just footballing me around for my $1800.
Proves my case and just goes to show that this company is absolute trash.

We received exceptional service when speaking with customer support about a replacement part for our Nuna Mixx Next. Particular thanks go to Ella Brown who went above and beyond to support us in getting the product that we needed. Would whole heartedly recommend.

Nuna pram’s wheels started falling apart after just 1.5 years of standard usage which clearly shows there were defects. The shop in Brussels where we bought the pram has been claiming for a number of months there are no spare parts available which they could order for us. In line terms and conditions stated on Nuna website we requested them to replace the whole pram then which they refused. We contacted Nuna online for EU and international but they have ignored our messages for past half a year. We also contacted Nuna online UK (where we live now) but they refused to help as the pram was bought in Belgium.
We wanted to invest in a good quality pram which we use for a number years. Instead we are now stuck with a broken pram and none of the Nuna / shop customer service are willing to help. This is incomparable with Silver cross where we bought a high chair and were immediately provided with replacement in case a part broke and no spare parts were available.

We are using baby stroller for 3 years now. As our family extended the double decker option comes handy. This product is well used daily and we put quite a few miles on it (on average we walk about 2-3 miles per day). Recently we had a pleasure to get in touch with their customer service - they were amazing, helped us to source the wheels that were run down and didn’t charge a penny. Quick to respond and solve your problem. I was genuinely impressed.
Edit. Ella B. from UK customer service - you are a star - thanks for your help.

Fab products and outstanding customer service, very happy customer who has the Nuna Sena Aire and just spoken with customer service who were amazing, particularly Lauren, thank you, highly recommend

Purchased the nuna Demi grow back in 2020 when I had my son with the intention of using it as a double pram when we had our next baby. That time has come and when we have gone to purchase the sibling seat, they advised that there will be no stock until August… AUGUST. I am writing this in April.. and have been looking since feb/march.
what shall I do now.. carry my son on my shoulders?
Whilst I did love the pram, this is very inconvenient for anyone needing the sibling seat! We can’t choose when we’re going to have another baby.. Ha!
When I contacted customer service to see if this was correct from all retailers, they did in fact confirm this with sarcasm and an absolute lack of empathy when I explained my son is autistic and vital we needed one for him for his safety. Trust me, I’d love it if he was able to walk safely and independently! We will now be looking at alternative double prams and throwing out our Nuna. Unfortunately would not recommend going forward.