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I expected better from a so-called premium brand. The Nuna "Zaaz" high chair seemed fine at first, but when it came to basic sustainability, the brand completely failed. After some years of use, I only needed a new cushion and harness — nothing extraordinary.

Nuna’s answer: No spare parts available.

This is not “green,” it’s wasteful and short-sighted. Selling expensive products while refusing simple replacements is the opposite of ecological responsibility. If you care about sustainability and long-term value, look elsewhere.

Edit:
Almost 1 month later, no one ever contacted me. This just proves my point.

FOR YEARS I have spoken so highly of my Nuna car seats. I have a 3yr old and 1yr old and we used the infant carrier with both kids and now own FOUR Ravas since my husband and I split the kid running around and need car seats in both cars. Quite the expense, but loved the safety ratings. And honestly they feel like great quality and are super easy to clean!

Until today. We had an incident over the weekend that resulted in our lovely dog chewing the seat tether off the back of the Rava, while I had it outside drying after my daughter threw up all over herself and the seat the car. Listen, I 100% didn’t expect it to be warrantied. I also 100% didn’t expect anyone to just give me a new car seat for free. What I did expect was to receive quality service for a very expensive product that’s I have bought FIVE TIMES now.

Instead, I was essentially met with a “wow that’s sad. Sorry for your luck, it’s not warrantied. Good night.” No offer of a part purchase, no offer of a discount to repurchase the car seat, nothing. When I asked if there is anyway I could receive a discount to repurchase, she said sign up for our mailing list so I can see when the next sale is. Ma’am. With all due respect, I need a car seat now. What’s also incredibly annoying/sketchy is you can only email their service team? No phone number. This company is just built with keyboard warriors who don’t want to talk to a frustrated upset mother who expected better service after purchasing a $700 car seat.

So, if you made it to the end of that novel, I heard that Maxi Così has spectacular customer service AND a phone number to call! My SIL had two car seats that both had small broken plastic piece, she called and with no questions asked they sent her a $1000 visa gift card to repurchase either the same car seat OR another brand! Now that’s service.

Long story short is you spend over $3k with this company buying car seats and accessories, they still don’t care and tell you to go kick rocks. I’ve asked them to send me a list of comparable car seat brands that are cheaper. Excited to see what they come up with.

Lisa found me a suitable and thoughtful solution to my issue. Thanks!

Absolute horrible customer service. I will continue to tell everyone that is wondering what car seat to buy. I placed the order to have it sent to my P.O. Box. After it made its way all the way to Oahu the tracking says the package is undeliverable because fed ex doesn’t deliver not deliver to P.O. Boxes. They said the package needs to be returned then i will be refunded, then i need to purchase the product again. The lack in integrity came when they told me that since I would have to buy it again I would have to pay the original price, not the sale price I initially purchased it at. Not only was this issue not my fault and I couldn’t even get my package on time for my child, but they also didn’t want to give me the product for the purchase price that I had agreed on when I ordered it. Then they contacted me back and said the only way for me to get it at the sale price is I would need to purchase it at the original price then they will change it on their end. They haven’t been trustworthy prior and they expect me to trust them to honor what they claimed.
Update: now they state they will refund the difference after I give them the original amount. They haven’t conducted good business practices yet but they expect me to trust that they will do the right thing after I pay the full amount. There’s an option at checkout to enter a discount or promotion code. I simply don’t understand why they cannot just create a one time use custom discount code like any normal business and let me use that to purchase the car seat again. Their operation has very suspicious business practices it makes me think that’s why they aren’t a BBB accredited business. This makes me question product quality as well if they cannot maintain a trustworthy business.

Unfortunately our car was stolen 2 weeks after our baby was born with the Nuna pram and car seat inside.
I contacted Nuna to try to rebuy a chassis from them as I still had the stroller and bassinet and was told this was not an option and I would have to rebuy a whole new pram.
I am extremely disappointed with the lack of support from Nuna.
I have had to pay £660 for a new pram as well as needing to buy a new car seat and fittings etc.
If I was aware of the lack of support and opportunity to buy specific spare items I would have opted for a different brand of pram.
I had to buy a bundle and additional items to get what I wanted in the first place because they are packaged in such a way that you never get everything you want/ need in its entirety, and now I have had to rebuy a whole pram rendering the new stroller bit useless.
Becoming a new parent is expensive enough as it is, without the baby industry monetising at every opportunity.
The lack of support here is disgusting.
Do better - support parents!!

J’ai acheté la poussette mixx next ainsi que la nacelle qui se fixe à l’isofix de la voiture, tout est de très bonne qualité. Ma fille a bientôt 7 mois et nous sommes ravis de tous ces produits.

We bought a Nuna stroller and after just two months of use, the front wheel started malfunctioning. It no longer stays straight, constantly rotates and makes clicking noises, and whenever we go over a bump or gap, the wheel turns sideways and blocks, making the stroller very difficult — and even dangerous — to use.

We contacted Nuna support, and while they acknowledged the issue and offered to repair the stroller, they didn’t provide any replacement while it’s being fixed. This is extremely inconvenient and unrealistic — how are we supposed to get around with a baby and no stroller? We are essentially being asked to either keep using a defective product that puts our child at risk or send it in for repair and be left housebound.

This is clearly a manufacturing defect, and the lack of proper support or a temporary replacement shows poor customer care. We expected much better from a premium brand like Nuna. Very disappointed.

In 2024 I upgraded my sons Doona to this bad boy (NUNA REVV from Pottery Barn limited edition) at the time a drove a 21 Chevy Silverado. My husband and I both installed, uninstalled the car seat multiple times and there was WAY too much slack and the car seat would move if you barely pushed it. I went to Nunas website, watched the how to and made sure we had it installed correctly. I switched trucks with my husband thinking it was just my vehicle that was the problem. Nope! So last month I chose to get ride of my truck and got a jeep wrangler. Installed the car seat only to find I HAD THE SAME EXACT ISSUE. This is incredible unsafe. Disappointed I contacted Nuna and had a zoom call with a tech that first of all, tired to tell me how to install the seat step by step with her while she sat in an office like chair that had a seat belt. To prove it wasn’t me installing it wrong I uninstalled the car seat 3 times via zoom and re installed it each time to be told that ultimately the car seat wasn’t defective, and she thought my bench seat wasn’t at the correct upright position. After 30 minutes in 87 degree weather I realized she wasn’t going to help me and it wasn’t being installed correctly. I had some choice words for her and hung up. The woman actually told me to not use force when moving the car seat and to just pull on the seat belt latch that came across when testing its safety. I told her, so if some hits me from behind or god forbid t bones us, you don’t think they will use enough force to move this car seat about and hurt my child? I didn’t even want a refund I just wanted to switch car seats to another one that had high safety ratings where this one ranked the lowest among most other. I’ve never been so disappointed at how much I spent on this just to look nice and not protect my child. At this point it’s a loss because I can’t sell it to anyone because I know how unsafe this is. PLEASE DO NOT BUY THIS.

Zeer teleurstellend bedrijf. Leveren niet en geven geen geld terug! En het ergste is dat ze geen contact meer met je opnemen. Je kunt ze telefonisch nergens bereiken en via de mail reageren ze niet meer. Mijn pakket is nu dus nog steeds niet geleverd maar ik heb wel al betaald. Ik zie in de reacties hieronder dat je een link krijgt waarmee je in contact kunt komen, maar dit helpt natuurlijk niks aangezien ik dit al ontzettend vaak heb gedaan. Een telefoonnummer of andere hulp zou ik zeer waarderen.

Very stressful situation that nuna has not helped. I’m from the UK and bought my nuna triv next stroller here but when I went on holiday to the US our seat got lost in transit. Our child is too big for the car seat so we reached out to the US support team which directed us to the uk/European team. They said they can’t supply us with parts… even if we paid for them! This renders my stroller useless.

I can’t find anything online, they aren’t the most helpful people, trust me when I say don’t fall for the fancy marketing. To all the new mums AVOID

REPLY: This is precisely my point, I think it’s ridiculous how as a consumer we can’t buy a part of the stroller you sell, it renders the rest of the product useless, which was bought for over £1k!

I also read online that in the US you can get a replacement part, don’t know how true this is.

So disappointing, save your money, these products are not worth it! Absolutely terrible experience. Our stroller wheel bolt fell off not even a year into gentle use and we need a spare part. I emailed Nuna back on February 25th, 2025 and they responded they were going to send me a new set of wheels. On March 6th, they sent me the wrong set of wheels and when I emailed them back to tell them to send me the front ones, which are the ones I need. They emailed back stating, they were not in stock and it would be +/- 60 days. I told them I had a trip out of town and I needed my stroller, “there was nothing they could do about it”. It is now June 11th and yet no wheels. I did email them again May 5th and they emailed me back, May 8th to tell me it can be another 60 days. It’s ridiculous how much I’m struggling with my now toddler because I don’t have a stroller! Could’ve probably bought one for half the price and it would be working fine, but I won’t be buying such an expensive product from them again.

The worst stroller company and products!!! Dont buy ever from them !!! Purchased the bmw nuna mixx and once i changed stroller from bassinet to the seat the stroller started maken loud noises. Called them they told me to send the stroller back ( which i had to buy a box also for ) and in 7-10 days theyll send me a new one . I explained that isnt fair do to a defect and why shuld i have to go out of my way to buy a box . Also explained i dont drive so i need a stroller i cant be without one especially to pickup my child from school they told me nothing they can do. The manager that handles all warranty didnt give 2 craps and said nothing i can do. Also to mention i bout the nuna swing and the velcro on the strap wasnt strapping and my baby almost fell out of it. Complete crap of products and customer service sucks!

I have multiple Nuna products, and the products themselves are great. However, Nuna’s operations are a complete mess.

In a recent example, I tried to purchase a spare sheet for my Nuna Paal travel bed. Nuna France (my local branch) said that they do not sell it. Nuna UK does sell it, but they do not ship to France. I have not been able to find any retailers that would ship Nuna Paal sheets to France, and now I will have to order the sheet to a friend in the UK who will then forward the parcel to me.

This is just one example out of many messy interactions with Nuna’s after sales support. I dread the day when I will need spare parts for any of my products. Other reviews here seem to confirm my experience of Nuna’s operations being a mess.

EDIT: I understand that the root issue here is Nuna France, and that this unfairly falls on Nuna UK. However, Nuna France is not on Trustpilot to my knowledge, and it’s the same brand.

Very speedy and efficient - exactly answered my query and solved it really quickly

Absolutely terrible experience. Our stroller wheel bolt fell off a year into gentle use and we needed a spare part. I was told by Nuna they have zero spare parts available for the foreseeable future. I’m not sure how this is possible but I won’t be buying such an expensive product from them again.

Truly horrific customer service amid recall of dangerous car seats. Please don't buy any products, as the company is clearly on a path of destruction.

Our car seat was recalled. We were sent a repair kit for a different model than we purchased and the company has said "this is all we can do." This isn't a discretionary item; we need it to be safe (and paid a premium), so we are simply throwing our car seat away and buying a different brand.

Outreach to customer service gets a "we will pass this feedback on," but no real action. I have been clear; I am not providing feedback... I want a replacement or appropriate repair for the $600 UNSAFE, RECALLED car seat we purchased.

Sham company. Many class action lawsuits are in the works. Spend money elsewhere.

Horrific customer service! Defective product. My stroller locks and won’t unlock! After contacting Nuna for warranty I was told to disassemble the frame, mail it back, and wait for an “unknown period of time” for a replacement, in a completely different color than that of what I own. I spent so much money on this system the last thing I need is it mismatching but that’s not even the real concern here as they think a new mother can be without a stroller for “30+ days” and they can’t even put me on the list for the replacement unless I send my product back first!? WHAT!? This is by far the worst customer service I have ever experienced. Save give money.

I’ve been a loyal Nuna customer for years. We own multiple products from the brand—an infant seat, stroller, and a convertible car seat. I used to believe Nuna was a company that put child safety first. After our recent experience, I no longer feel that way at all.

First and foremost: we were never even notified about the recall. I only found out by chance while reading about car seat safety online. No email, no call, no letter—nothing. That alone is completely unacceptable for a company selling products designed to protect children in potentially life-threatening situations.

After discovering the recall on my own, we followed the instructions, cleaned the seat, and installed the new cover Nuna provided. The result? Deep frustration and serious concern.

The cover does not actually fix the problem. Maybe it stops crumbs from getting into the buckle mechanism, but it does nothing to address the fact that the mechanism itself may be faulty. If a product designed to protect my child in a crash can be compromised by crumbs, it was never safe to begin with. I asked Nuna directly if the new cover guarantees the buckle won’t fail. No answer. No assurance.

The new cover design makes the seat harder to use—especially rear-facing. It’s nearly impossible to get a finger in to press the release button when the seat is rear-facing, which is the safest setup for our daughter’s size and weight. We literally struggle to unbuckle her every single time. I can’t believe this design was tested and approved for real-world use.

The replacement cover doesn’t even match the seat we paid top dollar for. This might be the least of our concerns, but it speaks volumes about the lack of care. We spent a lot on this seat. A mismatched cover after a major recall just adds insult to injury.

Our seat is still under warranty and I expect Nuna to stand behind their product and replace it entirely. We’re happy to send the original seat back once a safe, functional replacement is received.

Between the lack of recall communication, the insufficient “fix,” and the overall poor customer support, Nuna has lost us. We’re no longer customers—and I’ll be telling every parent I know to look elsewhere. You don’t cut corners when it comes to child safety.

Do better, Nuna. Families deserve better.

Obtained a Nuna pram, had a silver cross car seat already, messaged customer services who told me I needed a certain pack of adaptors, created and sent the link for a custom order.
I brought them, arrived quickly, didn’t work…
Went back to customer services who then said, “ we are unable to advise further on compatibility between the silver cross car seat and the Nuna Mixx stroller” basically they don’t make any adaptors to fit other brands.
Then they have claimed they don’t cover return postage costs… despite it being their customer services who told me the complete wrong information and mid-sold the product entirely, apparently forgetting about consumer rights!

Someone from Nuna reached out and apologized for the terrible customer service experience I had. They went ahead and sent me the Carrier that was offered with my purchase. Although it was a frustrating experience, Nuna came through and resolved my issue.