nunababy.com Anmeldelser 

We lost a part of our stroller after taking it off to clean. Nuna customer service were really helpful and went advice and beyond to help us source a replacement foc. Really impressed and grateful for their customer service (especially Caroline!).

Don’t waste your money. Discoloration with their Nuna Pipa RX car seat is terrible. The fabric will have discoloration after a few months using it , especially in caviar color. I reached out to Nuna customer service directly and they are refusing to give replacement to me because my carseat is past one year warranty and I had it only a few months past one year and it already looks terrible grey color in some areas with faded brown patches.Waste of money.

We've had just about the worse experience with Nuna's customer service. For the premium price you pay for their items, you'd expect their customer service to match their pricing. After purchasing the Nuna mixx next stroller, bassinet + stand, and infant car seat in caviar, along with small accessories such as the rain cover and cup holders, we learned this was not the case.

On the first occasion we contacted them regarding our stroller wheel locking while in use. My husband was pushing the stroller while I was holding baby and noticed that the front wheels kept on turning in circles while he was pushing the stroller in a straight line thus causing him to have to tilt the stroller back to have the wheels point straight again. As he was approaching a curb and pushing the stroller, the wheels began turning again and halted causing my husband to walk into the stroller and trip. The stroller also tilted over because of how sudden the halt was. Thankfully, the baby was not in the stroller when this happened. We then contacted Nuna as the wheels were obviously defective. They gave us such a hard time and asked for videos and photos of this occurring. As first time parents, we barely have time to brush our teeth let alone call Nuna regarding this disaster. They basically tried to tell us nothing was wrong with the stroller and that if we couldn't produce videos they weren't able to help us. My husband then had to ask to talk to someone higher up to resolve this issue. He then re-explained the situation again to their customer service manager and was finally able to get through to them after pointing out the obvious which was the huge liability they were taking on if we continued to use this stroller with baby in it. They finally sent us a new set of wheels for the stroller 3 days later. Not exactly sure why they would assume we were lying when we just spent $3200 on all things Nuna.

The second issue regarded the lie-flat attachment in the stroller. For whatever reason, the unit was no longer locking into the frame. The button was defective as we had only used the lie-flat a total of 2 times since having baby as it had been easier to put the car seat or bassinet in the stroller as a pose to bucking baby into the lie-flat. They were fast to send us another lie flat after I provided videos of this issue however, they were absolutely horrible at instructing me on how to reassemble the whole thing. They essentially only sent me the frame of the lie flat. This surprisingly didn't include the canopy and padding. I was expected to take a part the canopy and padding from the old unit and assemble it onto the new unit. This took hours as the canopy did not want to come off the old unit. I had to use a screw driver to get the wiring out of the old frame which I cut myself doing because it was so hard to pull out. When I emailed Nuna regarding this, they sent me a measly video to watch which did not help as the canopy was still stuck on the old unit. I didn't bother to continue emailing/arguing with them.

My husband and I decided to stop buying all things Nuna as we do not have the time to continue dealing with these issues especially if they are not willing to be helpful considering the premium price we paid.

Save yourselves the hassle and don't bother with their products. They obviously do not have a solid quality and assurance team as yet and have a lot of kinks to work out internally as well as with their products. We learned the hard way that Nuna's consistency in quality is not strong at all. Never going with this brand again.

Absolut nicht empfehlenswert. Die Qualität ist das letzte. Wir haben unseren Wagen neu gekauft. Er macht ganz Laute klirrende Geräusche. BabyOne hat den Wagen angenommen, nach Nuna geschickt. Diese haben den Wagen dann "getestet", behauptet der Wagen wäre ganz normal, nichts gemacht und zurück geschickt. Jetzt klappert der fast 900€ teure Wagner immernoch. Absolut keine Empfehlung.

In reply, to your comment:
Sure, thats why you Guys have a Rating somewhere about 2 on Trustpilot.

After 18 months of having a Nuna pram we had difficulties with it folding down. Despite not buying it directly from Nuna, I contacted Nuna and they offered to send a replacement for free straight away. As soon as the old one got picked up, I had received the new one in less than 24 hours. Thank you for the most amazing customer service I’ve ever had!

J’ai commandé un sac à langer il a presque 1 mois, aucune nouvelle alors que la livraison est noté sous 3-4 jours.

A 175 euros le sac qui a été évidemment débité c’est inadmissible ! Heureusement nous somme chez cyber pour le reste le SAV est bien mieux !

I’ve been so disappointed with Nuna. I went against my better judgement and went with the Nuna Rava. Boy, was that a mistake! I should have stuck with my tried and true Uppa, just for the customer service alone!
I purchased the Rava from pottery barn in 2023. Shortly after, there was a recall and had to get new car seat fabric. but Nuna would not replace the car seat fabric with an exact match. Ya know, with the car seat fabric that I paid extra for. Fast forward. My 3 year old is pulling herself up into her car seat and the foam on her head rest completely snaps off. Nuna refuses to do anything about it because it normal wear and tear. How on earth is it normal wear and tear? It’s entirely unsafe and unusable! So, now I am out of an obscenely overpriced “LuXuRy” car seat and have to buy a new one. Nuna does NOT value their customers nor do they give a crap about the safety of our children. Don’t fall for their pretty fabrics and products. A Walmart car seat would have held up better.
P.S.
If Nuna ever reads this, they should take a gander on google and read their customers complaints and frustrations. There are a lot of very pissed off people, because y’all’s service sucks!

J'ai acheté le siege auto nuna pruu car marque visiblement haut de gamme. Le siege isofix est complètement branlant et pas du tout sécuritaire. L'isofix n'est pas collé au siege on peut passer 2 mains en dessous si veut que tout les voyant de sécurité soit au vert .
J'écris donc au sav pour trouver une solution et leur seule réponse et que cela est normal. J'en doute fort vu comment le siege bouge absolument dans tout les sens mais a part me dire qu'il font remonter l'information aucune solution ni echange n'est proposer de leur part. 600euros a mettre a la poubelle . Fuyez cette marque

Nuna se veut une marque haut de gamme mais son SAV est déplorable.
Nous avons perdu une petite pièce plastique de notre poussette au démontage de l’assise pour y installer une nacelle. Opération que de nombreux parents exécutent donc. Et il se trouve que cette pièce en question s’est détachée de la canopy (facilement je précise). Hors ce n’est pas censé être le cas. Nous avons demandé à Nuna une solution de remplacement de cette pièce. Impossible. Nous devront repayer toute une assise complète pour 180 euros pour une simple petite pièce plastique qui doit coûter tout au plus 5 euros ! Inadmissible !!
Au vu du prix des produits et tout ce qu’on a acheté dans cette marque, nous ne sommes plus qu’insatisfaits de la réponse. C’est irrecevable de ne pas pouvoir avoir une pièce détachée.
A noter qu’en plus, on s’est fait balloter pendant plusieurs semaines entre les différents interlocuteurs, quel temps perdu !
Nous n’étions déjà pas complètement satisfaits de la poussette Nuna TRVL LX à l’utilisation mais avec un SAV pareil, plus jamais chez Nuna !

Impossible de recevoir un adaptateur entre la poussette MIXX NEXT et le siège auto ARRA après l'achat.

Nous avons besoin d'acheter une pièce de rechange d'adaptateur, Nuna nous dit de passer par revendeur, ce que nous avons fait, commande passée et payée, et le revendeur et nous-mêmes sommes dans l'impossibilité d'avoir un délai raisonnable pour la réception de la pièce !
Cela fait plus de 2 mois maintenant, et toujours aucune possibilité d'avoir ne serait-ce qu'un délai.
C'est inacceptable, aurons-nous même les adaptateur avant que le bébé soit trop grand pour le cosi ?

Je vais contacter des associations & la DGCCRF car pour moi c'est un manquement à l'obligation de fournir des pièces détachées après un achat.
En l'état et vu le prix des produits je ne recommande pas du tout cette marque. Service client 0.

Si le service client souhaite me contacter pour accélérer les choses, n'hésitez pas, mais en l'état c'est signalement et recours.

These products are trash, and way to exspensive, The stroller only last one trip on an airplane, came back leather ripped and not a sturdy as before... When it comes to the car seat, its way too overpriced, you cant even get you hands in the holes to grab the buckle. I have to have my 8 year old son and my 14 year old daughter help which is ridiculous, and i have small hands. This is basic stuff that should never be an issue for these exspensive items.

Nuna Mixx great pushchair
Happy with help I was given.
Thank you

Terrible when things go wrong!!

This was our 5th Nuna car seat and all had been great quality. Sadly this time the glue detached on a booster headrest after about 4 weeks of use. I contacted the 'customer service' team (they are service prevention agents!) who started by accusing us of missusing it. After we provided the height, weight, age and usage of the seat (bearing in mind it's 4 weeks into its use and its our 5th seat but they don't care) they tell us that it absoluely cannot ever have been a manufacturing defect!!!! I sent a video, photo's and explantaion but apparently it can only happen if it is your fault!

I mean seriously?! Wouldn't it be great if all warranty's came with that clause!

They offered to reglue it If I stuck in enough cardboard to cover it and they sent a courier. This is at your own risk. So... my £200 brand new seat would be wrapped in multiple Weetabix boxes for a courier to lump around in their van for days and then they would asses the damage they belive I caused???

I asked them to send a box for it so it would be protected and not further damaged. Not Nuna! You need your own massive stash of cardboard and tape to get a return. Or is it a ploy to deter you?

After 8/9 (can't recall emails) where it was allegedly escalated with more people who just didn't care and told me it was my problem I bought a load of superglue and did it myself.

Nuna - get a grip on your customer service tone and policy. Do not start a relationship with an accusation. Do not suggest that you care so little about your product that loo rolls and cereal boxes are ok to ship it in and do care about the children who's lives you put at risk when you simply don't want to accept or fix your own problems.

We've switched brand and we now share our Nuna story with every parent who ever raises car seats with us.

Great job Nuna Customer Service Team!!!

I have the Nuna bassinet and need a replacement cushion pad for it. It is currently out of stock on the nuna spares part website with no indication of when it will be in stock.

Nuna also don't allow you to use any other product but theirs, which locks you into an uncertain waiting period. The bassinet is only useable for a short period, so if a replacement isn't given soon it will be useless.

To support customers they should offer alternatives or allow other retailers to stock parts for their products.

Update 18th Dec: I contacted the customer service team and they still have no idea when stock will be replaced, which is unacceptable. Most of their stuff is out of stock - and this means I’m not making full use of bassinet as they can’t recommend any other places to get a mattress insert.

Very interesting to read the other reviews as it shows that the rude and dismissive attitude from customer services has been experienced by many others, not just me!

I have a Nuna Triv Next which has had a problem with the harness and buckle for over six months now - both clearly cited as covered by the 2 year warranty (which I am still in). I sent clear photos of the problem which is visibly a design oversight and was told the buckle was likely to be dirty and “need a wipe.” When I pushed a little, I was told they would need to inspect it - not a problem except it would be for an undisclosed amount of time and I need my stroller to be able to take my 15 month old to nursery. I have also explained that I’m currently 8 months pregnant and rely heavily on the stroller as I cannot lift my toddler who is still not walking confidently enough to go without one.

The customer service adviser seems to not care at all about my situation and, in my opinion, has not offered any reasonable solutions. I have asked for the complaints procedure and I have been ignored. I am currently waiting for a manager to get back to me but after reading the other reviews, I am not very hopeful.

What a shame Nuna UK doesn’t value its customers more and provide support/solutions rather than wasting our time and avoiding us. I’m shocked by some of the other customers’ experiences, especially at Nuna is an expensive brand and there many strong competitors out there.

We bought a Nuna Triv Next stroller about 2.5 years ago and it’s stopped folding. Of course the stroller is now out of warranty. We bought this stroller for its relatively compact fold so this is really disappointing. For the price, this stroller should last MUCH longer than two years. I find it very frustrating that Nuna does not allow reviews on their site since people should be warned not to spend their money on this stroller. Also, they offer longer warranties in other countries outside the US. Overall, I am very disappointed in this company.

UPDATE: I previously left a review about the handle on my Nuna stroller peeling. A Nuna representative contacted us, and our problem was resolved. The handle was replaced free of charge. We're glad the situation was resolved. Thank you.

We bought our nuna triv next stroller thinking we were paying for quality and good customer service. After less than 6 months of daily light use, the stroller frame is scratched and banged up pretty badly. When you close the stroller, it bangs together causing the frame to scratch. We use the stroller for walks and close it maybe once a week to put it in the car. Nothing excessive. I wrote to customer care asking for advice etc, but they dismissed me. Complete disregard. If after 5 months the stroller looks this bad, imagine after a few years!! They created a product with cheap materials, charge 700€, and don’t provide any after care. DO NOT BUY THIS PRODUCT. DO NOT WASTE YOUR MONEY.

UPDATE: NUNA ITALY WILL NOT HANDLE MY CASE BECAUSE THEY CLAIM THIS IS NORMAL WEAR AND TEAR. You cannot make a 700€ stroller using “delicate” materials that get scratched instantly after a few months of use normal wear. This is a product design flaw. The frame is black, the scratches are white. The stroller should be able to handle basic taps and bangs. This does not. DO NOT BUY THIS STROLLER. WHAT A WASTE IF MONEY.

Lisa at nuna uk customer service was very helpful when one of the wheels of our triv next broke and we needed a replacement. She got the replacement shipped out to us same day. Thank you!

Ça fait 10 jours que j’ai contacté Nuna pour obtenir une étiquette de retours. Que ce soit via leur plateforme, Instagram, messenger, linkedin et je n’ai toujours pas de réponse !! Et on a que 28 jours pour retourner le produit !! Un vrai scandale !