Had an issue with our jitter bug pram rocker. I contacted Nuby and explained the issue. They dealt with the issue efficiently and sent out a new product to replace to faulty item within a couple of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My nuby rapid sterilise had stopped working after only a short period of time from purchase. I reached out to contact the nuby enquiries line to get help with this. After sending over my videos of pro... Se mere
Virksomheden har svaret
mollie was amazing help, she talked me through everything, helped me get what i needed to do and sent out the parcel within 24 hours.
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby produc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktoplysninger
Unit 13, NE35 9PZ, Boldon, Storbritannien
- enquiries@nuby.com
- www.nuby-uk.com
4,5
Fremragende
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
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Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Rapid response
Had the pleasure of speaking to Maria,assisted with my issue very quickly,
My Nuby rapid cooler lid had stopped work,from calling to issuing a new replacement lid took 10 minutes
Maria was very professional and friendly
Thank you Maria for your help and rapid response
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Besvarelse fra Nuby UK
Good Morning,
Please could you give us a call on 01915190487 so that we are able to assist with your enquiry? As I am unable to see you name or email address I am unable to check our Customer Service mailbox to see whether your email has been received by our team.
Customer care is extremely important to us, and we'd like to resolve your enquiry to your satisfaction.
Team Nuby
Very strange experience
Very strange experience! I ordered a 4 in 1 high chair with some freebies. Two separate boxes arrived. When I opened the high chair box, the pieces were all scattered and loose unprotected in the box and had damaged each other. The freebies I also selected (bowls, bibs, etc) were loose in the same box, no packaging at all not even a label. Then I opened the other box to find the same freebies I selected inside, nicely packed and in their original packaging with care instructions etc. Totally confused if the high chair box contents was a return that then got forwarded on to me? Everything had a dusting of hair on it! But then if that box was a return, why were the freebies exactly the ones I had picked? The products themselves seem very good, but the shipping / customer experience was dreadful.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Dear Beth,
Thank you for your feedback. While we’re pleased to hear that you like our products, we're disappointed to hear about the conditions in which your order has been received.
We would love the opportunity to investigate this further for you and to put things right. Customer satisfaction is incredibly important to us. Please email our Customers Services team directly by emailing enquiries@nuby.com so we can provide a resolution.
Team Nuby
5-star customer experience and quick resolution
Nuby provided outstanding 5-star customer service and resolved my issue straight away. Vicky Barker went above and beyond to help, ensuring a quick resolution and delivering a fantastic customer experience.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great products for mums and babies
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby products). They are reasonably priced and work excellently. Customer service is also very efficient with a next day reply.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I contacted Nuby and spoke with Marie…
I contacted Nuby and spoke with Marie Kearvell from customer service who was lovely and very friendly and professional. I had placed an accidental order and Marie managed to get this cancelled for me and and got back in touch with me to confirm cancellation. As for Nuby products, have a few products and absolutely love them. Would recommend
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Responsive friendly and helpful
Responsive friendly and helpful. Sorted my issue straight away by sending spares.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Superb customer service
Superb customer service. I was initially really disappointed to see that my Nuby lid for the cooling device had broken. I messaged Nuby and within an hour they’d sent a new one by post! Great customer service from Mollie and incredible product for feeding my newborn formula without the faff!
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great Customer service Nuby Bottle
We had an issue with our nuby bottle (user error on our end) and Mollie on their customer service team was really helpful and explained the situation and was able to send us a replacement. Thank you so much
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I would recommend Nuby any new mum or…
I would recommend Nuby any new mum or dad looking at buying their products. Great service from Maire.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
My teats were defective once I opened…
My teats were defective once I opened and used them and so I contacted nuby. Marie kearvell helped me solve the issue immediately and with a lot of kindness and compassion. Absolutely amazing customer service. I own a whole load of nuby products for my baby and this has reassured me that nuby is the best brand to support. The teats are the ONLY product that I have had an issue with and even then my issue was resolved quickly. Thanks again to marie ❤️🫶🏼
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I bought the Nuby pram rocker from…
I bought the Nuby pram rocker from Tesco and when I came to use it months down the line, it turns out the pram strap attachment had been removed, I contacted Nuby directly and they were so helpful and quick in sourcing me another- fab customer service team!
23. august 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Mixed experience
I ordered this thinking it would be a perfect musical gift for my friend’s baby. Unfortunately, when it arrived to her overseas, the piano turned out to be faulty. This was especially disappointing as my friend was really excited to use it as soon as possible.
It took some time to hear back from customer support, but they eventually resolved the issue and refunded me. Though, I had to test it this time and then send it overseas again as there's no international delivery. So overall it was a mixed experience -- good product, but it was quite a frustrating and tiring process to get a working one.
12. maj 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Dear Mariia,
Thank you for your feedback. While we’re pleased to hear that you like the product, we’re very sorry to learn that your experience with the warranty replacement process has left you disappointed.
We sincerely regret that we were unable to resolve the matter to a satisfactory standard and understand how frustrating this must have been. Your feedback is important to us, and we will take it into consideration as we review and look for ways to improve our warranty replacement process and overall customer experience.
Thank you again for taking the time to share your feedback, and please accept our sincere apologies for the inconvenience caused.
Team Nuby
I emailed to ask for advice about the…nuby steriliser and bottle cooler
I emailed to ask for advice about the UV steriliser and bottle cooler. Marie responded, she was helpful and fully answered my query. First class customer service.
14. august 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic EVERYTHING!
Fantastic EVERYTHING!
Everything NUBY we have is great.
Customer service is above and beyond!
Thank you Marie Kearvell!
17. august 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I would highly recommend Nuby products
I would highly recommend Nuby products. Both of my children have always used them, they have so much variety and they are very durable. I recently contacted Nuby UK with a query and I dealt with a lady called Marie. Her customer service was so efficient and professional and my query was answered very quickly.
I love Nuby products and would recommend them to anyone.
12. august 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby Prep Machine
My partner and I were gifted the Nuby Prep machine just before our little one was born. I had only just got round to opening due to having been using the rapid cool. Upon opening I realised there was a piece missing. I left it a little while as I didn’t think anything would be done, but recently I decided to email Nuby and just see if they could assist with this. I dealt with Marie who went above and beyond to help. She was very quick with responses and also apologetic. She had the missing part sent out to us within a week. Amazing customer service and will be definitely recommending Nuby more in the future. Thank you again
5. august 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really wanted to love these, but disappointed
I already love Nuby’s Rapid Sterilise and Rapid Cool products, and that’s actually where my Nuby setup started, so I was really excited to try the Rapid Bottles too.
Unfortunately, I’ve been quite disappointed with them. The bottles have been leaking, and my baby really struggled to latch onto the teat. She became quite upset and frustrated when trying to feed from them, which made them difficult for us to use.
I also noticed a lot of bubbles collecting in the teat during feeds, which has made me question how effective the anti-colic design actually is.
It’s such a shame because I really wanted to love these. I bought them hoping they would become our easy travel and holiday bottle setup alongside the Rapid Cool and Rapid Sterilise, but unfortunately they just haven’t worked for my baby.
9. august 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Hi Saira,
Thank you for reaching out to us, and we’re very sorry to hear that you’ve experienced issues with your RapidBottle.
Our Customer Services Team would appreciate the opportunity to investigate this further and would kindly ask you to email enquiries@nuby.com so that assistance can be given.
We truly value your feedback and would like the opportunity to resolve this matter and make things right for you.
Team Nuby
Replacement of faulty products
Our product stopped working after a few months and the team responded quickly and efficiently to solve the issue and provide a replacement.
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service backing up…
Great customer service backing up quality products
6. august 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.