Had an issue with our jitter bug pram rocker. I contacted Nuby and explained the issue. They dealt with the issue efficiently and sent out a new product to replace to faulty item within a couple of... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
My nuby rapid sterilise had stopped working after only a short period of time from purchase. I reached out to contact the nuby enquiries line to get help with this. After sending over my videos of pro... Se mere
Virksomheden har svaret
mollie was amazing help, she talked me through everything, helped me get what i needed to do and sent out the parcel within 24 hours.
Great products for mum and babies. From their mystery boxes, walkers to their breast pumps. Every product has exceeded our expectations and will be continue to buy from Nuby (possibly just Nuby produc... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Way back in 1970 (when flares were a thing), Nuby started out in the USA as a little family-owned business. Fast forward to today, and we’re helping families in over 155 countries do life. Nuby UK joined the party in 2009, and thanks to a lot of hard work (and a bit of magic), we’ve become a leading baby accessories brand in the UK. We’re first to the party when it comes to new ideas, bringing real world solutions to the table without making parents break the bank. And we do it all with a big dollop of our trademark humour and relatable brand personality. In short, we’re masterminding magic for babies.
Kontaktoplysninger
Unit 13, NE35 9PZ, Boldon, Storbritannien
- enquiries@nuby.com
- www.nuby-uk.com
4,5
Fremragende
4 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great customer service
Great customer service - quick response to resolve my issue
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Little Hops and Rainbowdrops sit me up
We were recently bought a sit me up - little hops and rainbow drops, this was bought as our daughter is our rainbow baby and was gifted early as an early baby loss awareness gift. Upon opening, we realised the rainbow was missing, I emailed NUBY to ask where I could purchase this seperately and they have sent one in the post for free 😭!!! Nobody will ever understand how much these small gestures mean. I'm so thankful. Also, it was dispatched the same day of the email reply!! Thank you so much NUBY 🩷🩷🩷
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
I contacted Nuby as my husband damaged the lid of our rapid bottle (don't put it in a microwave steriliser!!)
They responded quickly and are sending a replacement out. Fantastic customer service
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Mollie customer service
Mollie was so helpful through customer service resolving my issue with my rapid cool digital lid a replacement was sorted!!
thank you !!
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great customer service
Great customer service. Very helpful and efficient. Mollie was lovely. Thank you
12. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
An item was out of stock
An item was out of stock, so I contacted Nuby Enquiries who found one for me at head office and sent it out. Much appreciated.
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Absolutely love the Nuby RapidCool
Absolutely love the Nuby RapidCool! It has been such a lifesaver when I’m out and about with my baby, making it so much easier and quicker to prepare a bottle when we’re away from home. It’s honestly one of those baby products I didn’t realise how much I needed until I had it!
Unfortunately, the lid on my flask popped out, so I contacted Nuby’s customer service. I was so impressed with how quickly they responded and how helpful and kind they were. Mollie arranged for a replacement lid to be sent out with absolutely no fuss or issues.
It’s so refreshing to receive such brilliant customer service, and it has made me even happier with my purchase. Thank you, Nuby, for such a fantastic product and for taking such good care of your customers.
And a special thank you to Mollie for her professionalism, kindness and prompt responses, and for getting the issue resolved so quickly and effortlessly. It really is appreciated.
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie"
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing customer service
I contacted regarding a item that I had purchased off Amazon, a piece arrived broken and Amazon were not really willing to support and offered me a £1 refund however the item was unusable, so I contacted nuby and they were able to send me a replacement part very quickly amazing customer service.
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Really pleased with the response from…
Really pleased with the response from Nuby regarding an issue I had with my RapidCool flask. Unfortunately, the flask had started to develop rust inside, so I contacted Nuby and sent photographs of the issue.
Although I no longer had the original receipt, I was able to provide a bank statement confirming when and where the product had been purchased. Nuby were very helpful and arranged a replacement for me without any hassle.
I’m really pleased with how quickly and professionally the matter was dealt with. It’s so reassuring, especially when using products for your baby, to know that a company genuinely listens and resolves issues when something goes wrong.
Thank you, Nuby, for the excellent customer service and for resolving the matter so positively. I’m very happy with the outcome!
8. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Amazing customer service!
I really needed new seals and they had been sold out on the website for a while. I contacted customer service to ask when they thought they'd be back in stock, they weren't sure when they'd be back so they offered to send me some from their HQ for the same price as what i would pay on the website! They contacted me back within an hour and I couldn’t be more happy!
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Excellent customer service
Excellent customer service, replaced broken thermos flask in a couple of days 🙂
7. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Great experience
The cooling part of the Nuby is unbelievable- honestly makes the night feed so much easier. We were sceptical at first but it really is a life changer. We had a small issue with the lid of the Nuby flask, contacted Nuby, and they dispatched a replacement the same day that they replied to my enquiry. Massive thank you to Marie K in customer services.
5. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Fantastic service from Marie Kearvell…
Fantastic service from Marie Kearvell .I was supported throughout the whole process, and they made sure the issue was resolved.I now have a replacement on its way. Great help from start to finish — highly recommended.
2. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Such amazing customer service
Such amazing customer service! They have extreamly prompt responses and sorted the issue so fast!
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Sterilise+ unit flashing red
Contacted customer support regarding the Sterilize+ unit flashing red. They asked for photos and videos and then sent out a replacement unit the next day. Excellent customer service from Mollie.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Mollie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Nuby customer service was happy to help…
Nuby customer service was happy to help my 4 year old autistic son, he only drinks from a specific bottle that only Nuby sell. I contacted them to ask if they would be able to send me a few of this specific bottle and they were able to! This was done super fast with a lot of communication to keep me in the loop to when they were going to be delivered too. Couldn’t recommend a company enough, supportive and helpful, if I could give more than 5 stars I would! Thank you Nuby!
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nub
Cannot fault the customer service with…
Cannot fault the customer service with Nuby. I rang and spoke to a lovely lady called Marie regarding my rapid cool having issues with the lid and she was ever so helpful, sent me clear instructions what to do and has organised a replacement lid for me to be sent on a 24 hour delivery to my home address. Great customer service couldn’t fault at all. Thank you.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Spoke to Vicky on a Monday due to a…
Spoke to Vicky on a Monday due to a faulty RapidCool. She quickly looked into the issue and confirmed a faulty product, then quickly arranged a replacement due to be delivered later this week! Thank you!
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Vicki".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Brilliant experience
Highly recommended products to all parents. Makes life with a baby so much easier, with the rapid cool products. Also brilliant customer service always happy to help out. I would always recommend nuby!
28. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team.
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
I emailed regarding my Nuby jitterbug…
I emailed regarding my Nuby jitterbug being broken and supplied photos. Marie quickly responded and sorted out a replacement strap being sent. Great service and help from Marie ☺️
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Nuby UK
Thank you for taking the time to share this wonderful feedback regarding your recent experience with our customer service team "Marie".
We are delighted to hear that they collaborated effectively to resolve your issue and that it left a positive impression.
Please feel free to reach out again if you need assistance in the future!
Team Nuby
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.