Your staff are second to none, They go the extra mile to make sure the customer is satisfied and receives what ever they may require, Nothing is to much trouble. Comunication great very on the bal... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I have been fortunate enough to order a number of pieces from N Peal over the past few years. My experiences have always been extremely positive. My most recent experience has been a real high... Se mere
Virksomheden har svaret
Brilliant service and absolutely lovely customer service I mistakenly used the wrong delivery address, Hannah sorted it all out with the greatest professionalism and kindness. She organised co... Se mere
Virksomheden har svaret
I received the order 3000016667: Women's Valencia Linen Shirt White, M size. Usually I wear M size from N.Peal. Unfortunatelly, the item Women's Valencia Linen Shirt White, M size, that I just... Se mere
Virksomheden har svaret
4,3
Fremragende
62 anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Toller Service
Toller Service, schnelle Antwort, Kompetente Hilfe!!
Gerne wieder!
23. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your kind review! If we can assist any further please do get back in touch.
Customer service is great
Customer service is great. I received an item, which I realized "wasn't for me" Customer service arranged for a free return of the item back to UK. They were great
22. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your glowing review!
Great quarlity cashmere and very smooth…
Great quarlity cashmere and very smooth communication. Highly recommend.
22. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your kind review! If we can help any further please do let us know.
Great customer service
Great customer service! Everything went smooth and fast!
20. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your kind review! If we can help any further please do let us know.
Fabulous customer service
Fabulous customer service - in both shops in London and also on the telephone. Customer service done properly!
19. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your glowing review! It means a lot to us to receive such positive comments and I will pass your feedback onto the rest of the team. If we can help any further please do not hesitate to get back in touch.
Hannah is the best customer experience agent!
3 days in a row I got a message from the courier saying there was a problem with my delivery. Hannah was so helpful - contacting the courier and keeping me updated. When it looked like it wasn’t going to turn up at all she offered me a refund. When it did arrive it was the wrong item - not what I ordered. Hannah is taking care of this too. So proactive and helpful. Fabulous customer service
19. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Wow, thank you for your kind review! I am sorry to hear you had experienced an issue in regards to your delivery but am delighted to hear this is being dealt with promptly. I will pass your comments onto the team.
Exemplorary customer service.
I have had 4 online shopping experiences with N Peal so far and all of them exceptional. Rapid delivery, top grade product and when I did need to return an item due to the size not quite matching up, the process was seemless and the help from Customer Services, exemplorary. I would highly recommend N Peal.
19. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your lovely review! It is greatly appreciated and I will pass your comments onto the rest of the team.
Beautiful product and fantastic service!
19. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your lovely review! It is greatly appreciated and I will pass your comments onto the rest of the team.
I got the information on a product very…
I got the information on a product very quickly, thanks
19. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your kind words! We hope you will shop with us again soon!
Great customer service
19. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your glowing review! I will pass your comments onto the rest of the team.
Besvarelse fra N.Peal
Thank you for your kind words! We hope you will shop with us again soon!
Really helpful customer service team
Really helpful customer service team.
I ordered a scarf as a gift and it got lost in the post, I spoke to Ben and he arrange for a replacement to be sent - it arrived the next day!
The scarf was absolutely beautiful too. Highly recommend this company.
17. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your kind words! I am delighted to hear you love the garment, if I can help any further please do not hesitate to get back in touch.
NPEAL staff are awesome
I emailed a person named Hannah and she was most helpful, and very accommodating to my needs.
17. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your kind words, I will be sure to pass this onto the team!
I had a return (size issue my side) and…
I had a return (size issue my side) and it was handled excellently and smoothly by N.Peal Customer service - they arranged courier pick up for next day - I didn't even need to print out and fill in a label.
15. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your kind review and I am delighted to hear you were happy with our returns process. If we can help any further please do not hesitate to get back in touch.
I have a pair of your cashmere gloves…
I have a pair of your cashmere gloves and they were so beautifully packaged. I cannot wait to order from you again. Thank you N Peal.
14. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your glowing feedback, we hope to see you again soon!
Amazing service
Amazing service, super quality and very efficient friendly team, thanks N.Peal.
14. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Thank you for your kind review!
I purchased a Henley Shirt for £149.00…
I purchased a Henley Shirt for £149.00 wore it twice, a large hole appeared where the seam gave way. Very poorly made. Offered the usual exchange or refund but not before the item was back in their hands. I advised that they have my money and should issue a new one at which stage i would return the original. As is often the case this was rejected, the manager i spoke to thought it was all rather amusing. I will not purchase anything further from N.Peal, this was my first and last purchase. Shame, really Ive been considering a purchase for a while with the Bond connection. It appears they are another company who do not offer quality for the prices they charge.
Further to your reply;
It’s only being resolved because I’ve returned for a refund and you’ve lost a potential client due to terrible customer service and a poorly made product, please do not try and make out I am happy with the resolution because I am not!
13. februar 2022
Uopfordret anmeldelse
Besvarelse fra N.Peal
Dear Mr Peel.
Thank you for contacting our Customer Service team regarding this and I am very sorry to hear you are disappointed with the service received. I can see we are currently in the process of getting this resolved for you directly, however if we can help any further, please feel free to email us at customerservice@npeal.com.
Spammers
I shopped with them and now they're attacking me with postal marketing every two weeks.
No respect to customers and the environment.
2. december 2021
Uopfordret anmeldelse
Besvarelse fra N.Peal
Dear Aga,
I am sorry to hear you are receiving look books from us that you did not request.
Please kindly email customerservice@npeal.com and we will ensure you are removed from our mailing list.
Many thanks
Ben
Digital Services Manager
Huge hole in my new cardigan
Previously I would have agreed that the quality was excellent but I’ve recently had a poor experience. A cardigan arrived with a large hole but I didn’t see it because I didn’t wear the garment due to lockdown. I finally got it out and wore it for the first time as it’s turned cold and found the hole. So now they’re saying they will repair it for me. This is nice but I own a needle and cotton and can easily repair it myself. It cost a fortune and I’d saved up for it. I understand that it is months “old” but it is unworn and should not be in this state. They should offer a swap or a credit note if they won’t refund. However most companies are being understanding about refunds during covid and these exceptional circumstances and N Peal are not.
So be warned as they are not accommodating even when the fault is theirs. Check your products for holes! Won’t buy from them again as the prices are extortionate and I don’t want a repair job. They didn’t even apologise
28. november 2021
Uopfordret anmeldelse
Besvarelse fra N.Peal
Dear Lisa,
Thank you for contacting our Customer Service team regarding this. I can see we are currently in the process of getting this resolved for you directly, however if we can help any further, please feel free to email us at customerservice@npeal.com.
Many thanks
Ben
Digital Services Manager
Exceptional service and goods I highly…
Exceptional service and goods I highly recommend N Peal. They're outstanding.
21. december 2020
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.