N.Peal Anmeldelser 62

Wonderful jacket, beautifully wrapped and delivered on time.

After having purchased clothes in store I discovered online shopping. The first purchase went great and it came perfectly wrapped ( despite being a sale item) so I thought I have found the perfect gift shop. I proceed a month later with my second purchase (happy Client!) , however whilst the package arrived on time I discovered as I was leaving the house to attend a birthday party I open the parcel only to find out a beanie hat floating around a parcel box with the tickets. Needless to say I ended up attending the party WITHOUT any present as I didn’t have any gift wrap options on a Saturday night. Completely unreliable , I will not be buying gifts anymore in N.Peal online as after complaining I have received a ridiculous response ( not even apologising or acknowledging their mistake) . Very disappointed because I found quality and price but not service.

I’m thoroughly unimpressed by the quality of N.Peal. I was given a James Bond collection sweater as a present, wore it on a handful of occasions over a few weeks and found that the seam between the sleeve and the body had given and it had a big hole.

I contaced N.Peal customer services, I asked it if was possible to return or repair it. They told me they don’t do repairs and if I wanted to return it I needed to provide a slew of photos. As if I needed to qualify the hole before they would start helping.

I took it to a local knitwear repairer, who sorted it for me in less than two mins.

Feel weeks later the other sleeve got a hole between the body and the sleeve. Again, it took two minutes to repair.

This is an unremarkable story. Except for the fact that these jumpers are five hundred quid. Which means they should last longer than between breakfast and dinner and the service should be a bit better than to pre-qualify poor workmanship.

It’s put me off stupid expensive knitwear to be honest - the value proposition and the quality just isn’t there.

****** UPDATE ******

Following N.Peal’s reply - of course I didn’t respond to your email. The right thing to say was ‘sorry the jumper got a hole’, send it back and we’ll sort something out.

Instead you wanted me to take pictures. For what? Do you just love photos of jumpers with holes in them? Because there’s little other logical reason to ask for one.

The only satisfactory way to resolve that is to tell the customer to send it back and you’ll sort it. Especially when the jumper is five hundred quid!

As a time served fan of James Bond - if you’re looking for linkage to the character that has any legitimacy, forget about it. James Bond wouldn’t tolerate a five hundred quid jumper that falls apart. You’re pretenders.

And when you say ‘drop us a line and we can look into it’… did you read what I said? I got it sorted by someone else. Twice. Because you wanted me to take pictures. So how are you going to look into it?

Save the PR flannel and improve your customer care processes.

Wow - what a service. Ordered on the Thursday and was delivered the next day and that in amongst the Christmas post. Packaged beautifully and the loveliest quality. Worth every penny. Thank you.

I live in Australia, ordered online. I was looking for a good quality fine knit baby cardigan. I’m very happy with my purchase. It’s warm, a nice navy in colour and soft wool.

007 should be saving the world or at very least be relaxing at a stylish establishment in Knightsbridge but no, James Bond can’t make it, he’s at home with sellotape and scissors in hand, packing his white cashmere polo to send back to N.Peal because it arrived with a black mark/stain on the front of it.
This is sadly my experience, an experience that wouldn’t usually bother me and certainly wouldn’t prompt me to go to the extreme of writing a review, honestly I wouldn’t of wrote a review if it would of been a more expensive product from say flannels or the like, but when a business that markets and portrays its self how N.Peal does, using such pompous language etc, you would like to think that basic quality control was a given at very least.
The black mark on the front of the white cashmere polo was a million miles away from the promised/ensured/expected N.Peal business model, the symbolism of a black mark on a delicate white cashmere piece of luxury clothing from a company like N.Peal is frightening, it ain’t 1936 any more and I believe that N.Peal is just another schmuck… a very well spoken one. DISGUSTING!

I have repeatedly asked them not to send me wasteful pointless brochures, again and again and again. I have asked them to clear my data multiple times both before and after I purchase to no avail. And while the cashmere is good quality, and some of the mens clothes are quite stylish and, the women are less well served with cuts that are often dated and frumpy. And in 2022 they still use Fur. Several of their staff are against this, but management pursue this cruel practice, which they promised to fade out well over 10 years ago. I no longer recommend.

Bonjour
J'ai acheté un pull en maille torsadée à col roulé N.peal sur le site de Farfetch. Reçu le 17 décembre 2021.
Le 6 avril 2022, soit à peine 4mois après, je remonte à Farfetch le fait que le pull bouloche et n'a plus du tout l'apparence du départ. Pull qui est renvoyé à N.PEAL dont les experts, c'est en tout cas ils le prétendent, parlent d'usure!!!!!!
Il est donc assumé par N.Peal que leurs pulls s'usent après à peine 4mois, cher payée la qualité!!!!!
Marque à fuir!

It'sthe second time I have bought from N.Peal and like the first time I'm more than satisfied. I bought the James Bond Sweater from Spectre which I have wanted to buy since I saw it on the movie poster back in 2015. The sweater was nicely packaged with 007 branding and the product itself was flawless. The fabric is incredible soft and it feels fantastic to wear. Great compliment to everyone at N.Peal including the support team that answered all my emails within 15-20 minutes. A luxury brand that's worth the price. Regards from Switzerland

I wanted to spend £600 and asked for a 10% discount and they said the following "Unfortunately we currently do not have any further discounts available I am afraid on the range, I can see this garment has also been reduced down in the sale so there is a good saving on it at the moment"
They were happy to turn this down and let me go elsewhere unbelievable - after having previously spent hundreds, I was very very surprised and have not purchased anything since.

I have been saving up to treat myself to your lovely No Time To Die 007 Boat neck sweater. I thought the jumper was a little pricey but appreciate the authenticity and design. However I was very annoyed and dissapointed to see you have increased the price from £345 to £379 and it feels like your taking advantage of hard working folk, why is this price increased please?
Kind Regards
Lee

I visited the Bond St store recently and was served by a wonderful sales assistant called Candace. What a fantastic experience it was, if only more shops offered such excellent service.

Purchased the navy blue no time to die sweater, fits perfect, great quality and perfect service!

A jumper which I purchased about 5 weeks ago has bobbled beyond repair and has lost texture. Upon bringing the jumper into 2 different stores to request assistance, neither were the bobbles removed, nor was any additional support or recompense given, just as a replacement. Given that the jumper was purchased at considerable expense just over a month ago, and N Peal having a reputation for the "world's finest cashmere", I would not expect my item to deteriorate this soon and this badly.

The customer service has been poor at best, and I no longer have the confidence to purchase any more items from N Peal, which is unfortunate. I would like to speak to somebody in the customer services team to rectify the situation in either the form of a replacement or a refund.

I have also been told that all cashmere bobbles, which was not communicated at the time of purchase. Again, this has left me feeling dissatisfied.

Dear Sir, dear Madam
Following your mail announcing the last-day-sale - promising 50% discount - I wanted to order the cropped navy Blue cardigan which was at that moment priced at 160 GBP instead of 255 GBP. I asked if the 50% also applied to the blue cardigan. I got an answer: NO, upon which I wanted to order it anyway at the price of 160 GBP. I sent the mail with my order at 5 a.m. but it was already too late!
I do not understand: The end of the last-day-sale was to be 7 a.m. if NPeal wants to respect the promise of 24 hours of the last-day-sale.
I understand that the ICT assistants cannot change all website data the last minute, but my mail (25thFebruary) clearly shows that I was still within the 24 hours with my order. (5.12a.m.)
I have no complaints concerning the mails which I received from the service assistants: they want to help but it is clear that they failed to understand the gist of this matter. I hope this mail message can help.
Thank you for taking the trouble. Kind regards Christine Vyncke

Excellent response just an unfortunate situation

Fail at my 007 sweater, they respond fast, they will send a new one at ones
High quality

I attempted to purchase an item that was discounted . In the process of checking out the item changed to being no longer discounted . I can’t imagine how that would be acceptable to any consumer and I have never experienced this before ….. the response I got was not acceptable. I won’t be your customer again.

I buy from N Peal fairly regularly and live overseas. Having someone decent to actually answers the phone is rare these days, supply chains are constrained and websales are often the sole focus.

Hannah was outstanding, really helpful and all this creates a lot of brand loyalty.

Very polite and efficient and beautiful products.