Norton Way Group - Chiswick Honda Anmeldelser 

One of the worst buying experiences buying a motorcycle I’ve ever had.

Shocking customer service from Chester in sales.

Recently purchased a motorbike from Honda Chiswick, after a multitude of issues and promises I’ve had no reimbursement or real solutions offered.

The bike was delivered with a nail in the rear tyre and it didn’t start!

I called Chester and the service department for a solution or advice, their offer was to ‘bring it in’ which isn’t very helpful when it doesn’t start AND has a punctured tyre.

I negotiated a spare key to be included in the deal, unsurprisingly that never came, nor did my £100 token to have it programmed, they failed to tell me that I need the immobiliser code to program a key, which they lost.

I’m waiting for the service document to be sent to me still, after waiting over a month for the bike to be delivered after purchase, I’m doubting the service was even done.

Now I’ve had no useful communication from Chester or anyone at Honda Chiswick, and I’m not hopeful of any reimbursement for the horrendous buying experience I’ve had from Honda Chiswick.

Aryan was very polite and diligent in his interactions with us and steered us through all the options available for us. Was a really positive experience and are enjoying our brand new Honda CRV.

We felt pressured in asking for larger wheels for the Honda Jazz as we were told we could not have them as the deal had to be paid and away before such a date. Which means they were not prepared to put themselves out for an elderly couple.
Secondly, we were only given about 10 minutes to be shown round a new car; they did not have any time for us. We also had to take the car back as we had no instructions on the sat nav also accessing the boot tool kit, or putting the back seats down.
Albeit checking the manual where we could.

Well coming the customer, offering tea, coffee. Talk about your car and what you would like to do. They give you options and there is no pressure. If you want the same car or another model they are happy to discuss what would be good for me.

Second time buying a car from them. Excellent service for the sales assistant.

Impressed all round. Very good people to deal with.

They were efficient, polite and communicated very well.
A good experience all round ☺️

Alexandra-Lavinia Sandu, who sold us the car, was approachable, helpful and didn't pressurise us to make a decision there and then. As a result we came home thought about the car and phoned next day to confirm we wanted to buy it. My husband and I both thought she is extremely good at her job.

sales irresponsive on email and ignores you after the sale for following up matters

Picked up the car on 15th August and there was still problems with the wheels as today no one has phoned me back

Absolutely horrible experience after I bought the vehicle. The vehicle was not inspected as it should have been and the tyre had a massive bulge in the tyre which deemed it not roadworthy. The company did not have the tyre I had to pay myself for a new one. Was told I will receive my money back after sending receipt however I have to keep chasing them up after 2 weeks as they forgot about me and don’t keep me informed. I also had to bring vehicle back as apparently they “lost the vehicle health check” which is always meant to be done before vehicle goes out , however that is a complete lie as they forgot to do it and sold me a car with a issue in the tyre which should of been picked up in the health check that they apparently did. Also some staff is very rude and do not know how to handle customer service. This service is absolutely horrible and I will definitely recommend you do not buy a vehicle from them as they clearly do not take time out to check their vehicles before they do their handovers. I also mentioned about a warning light when i first came to view vehicle which was screen wash they said they would top up and when it was handover day this wasn’t done. This left me with a lot of empty promises which they claimed and never did. After they topped it up I checked the vehicle myself and they hardly topped anything up only enough to remove the warning light. Absolutely don’t recommend buying a car from this sales team .

Ravi was fantastic and very patient whilst I decided between the CRV and the HRV. The CRV won! He went into lots of detail on the various options and was always at the end of a call or email to help. There was no pressure to buy and he really wanted to understand what I wanted to get from my new car. Thanks!

Great sales person very knowledgeable

My battery was flat and I live in Dulwich. Honda Wimbledon had closed down. I telephoned the only branch in London, Chiswick, and explained that I would have to cycle all that way and put the heavy new battery into my backpack and cycle back. To my amazement and without prompting the parts guy, called Kass, offered to deliver it to me just out of the kindness of his heart and came round the next day on his motorbike, and fitted it for me. This was very generous of him and he's a good man.

A good overall experience from start to finish
Thank you

I was very happy & satisfied with your sales person who deal with me.

First, the positives: customer service/sales scores 10/10. Alexandra was superb; great listening skills, fast, focused, polite, helpful and 100% attentive. No flannel or nonsense, just a laser focus on getting things done efficiently and smoothly. Ably assisted by Elliot (Sales Manager) in her absence.

Unfortunately, the Service dept severely lets the side down, in my opinion. When you buy a Honda Approved used car from a main Honda dealership, you are automatically paying over the odds on price. That's a given. And you do that because you want peace of mind around buying a used car. So, prior to delivery, the vehicle undergoes a multipoint check, etc, etc. The result of that service/check resulted in the car subsequently developing a fault whilst parked-up on their premises for a week, stationary, awaiting pickup.

Once the offending part was sourced and fitted, the car was eventually delivered to me. On the first 13 mile drive, the tyre pressure monitoring system flagged a warning. Checking the pressures revealed no problem, but the onside rear wheel/hub was too hot to touch, suggesting a binding brake. So, the car was driven 76 miles on delivery, and 76 on return, resulting in a new rear caliper, brake disc and rear pads both sides. This was handled by the dealership with no argument and they threw in some new footwell mats as a goodwill gesture. Much appreciated.

Tried the windscreen washers a few days ago and they dribble fluid out roughly 4-6 inches up the windscreen. Checked the washer reservoir today and it was 90% full, so that means the washer jets are blocked. And yes, that's an MOT fail right there until I get it sorted.

Would I buy from Chiswick Honda again? Absolutely, 100%. But no, I wouldn't be tempted to buy a Service plan from their Service dept, even if I lived locally. It would take quite a bit to convince me that the multipoint inspection and checks are little more than a box-ticking exercise, to be honest. Happy overall, though.

This is an odd one. Face to face at the dealership they're fine.

Ringing in for a quote or for parts however different.
Over the past several months and on numerous ocassions when ringing in if someone does pick up the phone you leave your name and number for a call back. No one ever does. Its odd because I've purchased several bikes from them over the years. Going forward I'll go elsewhere...

Unbelievably bad service! I was a customer for 20+ years and most recently bought a car from my local Honda dealer which then sadly closed down. I had paid for a service plan but missed an annual service because of this. Then I received a letter to say my car was recalled for an urgent safety issue so I booked in with Honda Chiswick as my next nearest dealer. They collected my car as expected but did not return my car for 5 days because they said they had nobody available to bring it back. The car needed £1000 extra work done to it, and they have not emailed me the service record for the vehicle despite me phoning them multiple times. Nobody ever phones back, I can't get answers to any of my questions. And to top it off the MOT certificate still says the car has an outstanding recall, so they didn't even sort that out when they had it in their workshop for 5 days.
I am now selling the car and getting a new car from a different maker whose dealership, I hope, will be a little more responsive to their customers.

Amazing service by Aryan.Very helpful & Energetic guy.