Nobody's Child Anmeldelser 

Really helpful customer service when I had to make a return. Loved the trousers and great quality, just not on me!

Refund not received and ridiculous returns process. Informed there is 7 working days processing time for refunds from when they acknowledge the return at their warehouse, not from when it was delivered. Still waiting after those 7 days and the contact us part of the website says 48 hours to reply but the auto-reply received says 4 days. I’m going to pursue a section 75 claim.

Very good service, responsive and generous.

I liked the style of the dress but had to return as the proportionality and small fit of the dress did not suit my body shape. Total postage cost be £9 for a dress which was priced at £29!
Will not buy from this company again. May consider using M&S or Next platform which offer free click and collect/returns.

Returned an item 2 weeks ago and can’t get a refund or anyone to reply from so called shocking customer service! I can’t believe this from a big brand. Getting standard bot responses and have emailed countless time. No telephone number to ring! Won’t be buying again from here!

Shout out to the support agent RJ who assisted me with a return. I appreciated the human and friendly approach, patience and resolution provided to solve a very silly mistake I made during returning the product.

One star down due to a sizing issue. I followed NC's website advising me to go with a petite option for my height, however the dress was way too short and barely covering my bum. Unfortunately, the standard option in my size was sold out by the time I received my package and couldn't exchange it anymore. Sadly the London's stores are not well stocked so one can hardly try on their clothes before purchasing and make sure the fit is alright.

The overall customer service experience was really positive. The only negative is they are slow to respond due to a backlog.

Incredibly slow to refund and charge you to return items - take a leaf out of Next’s book and don’t charge for delivery or returns - they have far better customer service and you can contact them by phone. Very poor

There is something seriously wrong with this company. there are no answers to queries. there is no one on the other end. no humans to talk to. they are using AI and they are not able to offer a viable service. I had money taken out of my bank account for items ordered and no receipt. I cannot get in touch with the. this seems like a pretty rotten deal.

I contacted Customer Service and dealt with Rory about part of my return not been registered due to error at the Post Office. He was friendly and quick to sort and very reassuring. Great customer service/support by Nodody's Child and shout out to Rory.

I bought a skirt and paid in total (inc delivery) £28 and my refund was £19 - so £9 seemed a lot to try on a skirt!!! Really puts me off shopping with them again (shame - lovely clothes!) emailed a complaint but no reply.

£4 refund fee for returns!

Bought 3 items, 2x size 10 and 1x size 8.

The two items which were a 10, fit perfectly, the size 8 was too big. Process the return and see a £4 handling charge. Surely this isnt legal if the item being returned is defective?

First of all, I love shopping at the Nobody’s Child website. I spend hours looking around and I’ve always been happy with my purchases. However I had a problem with order tracking and it had been going on for months. When I finally reached out to customer service, I was genuinely surprised - but also extremely grateful - about how well they took care of me. From listening carefully to my concerns and staying on top of the process to fix things for me, Rory and Jessy never failed to make me feel supported. For me, this experience I had with customer service showed that I wasn’t just a number to them. I felt like they really wanted to help me and make it easier for me just to enjoy the shopping experience. Now, the technical issue has been resolved and I couldn’t be happier about it. But truthfully, even if it hadn’t been fixed, that wouldn’t have stopped me from being a repeat customer of NC. For the record, it took a couple of weeks of back and forth emails to track down what was going on and to fix it, but Rory was so patient with me, keeping in touch, checking in with me, and keeping me updated about what was going on while I waited. That meant so much to me and made me feel like I wasn’t such a bother for asking for help to begin with. That’s why if people like Rory and Jessy are working at NC and treating their customers like they truly matter, then I’m here for it. I love their clothes but more so, I really appreciate the people who do the hard work behind the scenes. Thank you so much to both of you! You guys are legends!

Meg was so helpful and informative and responded so quickly to all my messages

I returned two dresses on 5 August and am still waiting for a notification that they have received my return. I contacted customer service and I received an email from a chatbot saying that my parcel may be lost in transit and to contact again in three days. I then contacted them after that time period and have still not received a response. Very disappointing.

Was assisted in a timely manner and a good outcome

EDIT: slightly panicking as there’s multiple reviews in the exact, if not worse positions than me in terms of refund wait times…. Steer clear it genuinely isn’t worth it! and that’s coming from an avid shopper<3

I personally found the most gorgeous, elegant dress that I know would be such a staple in my wardrobe. However, the sizing is quite unusual, so I originally had to return two dresses before finding the right fit.

Unfortunately, it’s now coming up to three weeks since I returned them and I’m still yet to receive my refund. In fairness, I am aware that the refund is now on its way to me, but to have made the return almost three weeks ago and still not have the money back is pretty insane. I also received no confirmation email when I made the return, so for a while I had no way of knowing whether it had even been logged or was on its way back to the sender.

In my experience, the returns process has been extremely slow and there’s been a real lack of communication throughout. As much as I love the dress, the returns experience alone is enough to put me off shopping here again. 🤷🏽‍♀️

Still waiting for an order placed a week ago. Impossible to locate on the ‘Shop’ app. Competitors are way better re fast delivery. I have no idea if my order is lost or still on its way. I won’t order again as too slow.

Rory from customer services was so helpful and efficient when my recent order went missing in the post. A replacement was organised and it arrived the next day .

Well I wish I had read the reviews before ordering. I placed an order on Saturday and the next day there was a discount of 70%. Extremely frustrating. I can’t believe there is no contact number or web chat available. The parcel has turned up today minus 1 item was not in the parcel. The parcel was very poorly sealed. Not happy with the material honestly better quality at primark. I can’t believe I’ve sent an email and I got an automated response that it would at least 4 days before they reply. I mean seriously? I will not be ordering from this company again, very poor practice. So they charge you for delivery and returning.