Nobody's Child Anmeldelser 

Parcel delivered to incorrect location, the customer service has been great and resolved the matter super quickly and have sent me a replacement order next day delivery, comms and helpfulness has been great! Thanks, Corinna

Rory from customer service was very helpful when I contacted them about my return. He made sure my return and refund was processed quickly as I had been waiting almost a month!
Thank you!

Get charged a £4 handling fee and £5 for postage - don’t buy on line. Dresses are not worth the price tag

I’ve used nobody’s child regularly for a few years and felt compelled to review because I’ve seen some negative videos and posts online. I’ve NEVER had a problem and have ordered lots of things both sale and non sale, I’ve sent a few returns back and received a fairly prompt refund. No issues at all. Love their products and the high quality.

I had to wait a day or so to get a human response when I accidently put the wrong address down and my item was delivered back to the sender but once it got referred to a human, the customer service rep Meg helped me reorder/ change the size and resend next day delivery. She was kind, polite and efficient leaving my end experience very positive.

Where is my refund? I returned 3 dresses to Nobody’s child (I was going to a wedding!) and kept one. I have been waiting for my refund and emailed customer service. Got an AI response telling me to wait another 3 days. I waited and still didn’t hear anything so have repeatedly emailed and heard nothing! 😩

1st and last time i buy from here.
Thought it was a reputable and high quality brand. I was wrong.
My dress arrived with 4 out of the 6 button hoops frayed and 2 were just small bits of thread left.
Been trying to get help from their customer service and there is a delay of 4 days after each message i send to get a response. Its now getting close to the 14 days i have to return and i feel this could be their plan! Paid £5 postage and they want to deduct another £4 for me to return the faulty dress so £9 lost. I will definitely not be using this brand again.

I was hesitant to order after reading these reviews as the company seems a bit hit and miss. But they had a lovely yellow jumpsuit reduced from £130 to £33 so I thought I’d risk it. I could not have been happier. Item arrived at the earlier end of the delivery estimate. The jumpsuit feels really good quality, fully lined and fits me perfectly (apart from having to take the length up which I always expect to anyway as I’m a shorty!) the sale items are incredibly good value so I will definitely be ordering more!

I had a problem with a delivery with my order being delivered to the wrong address. The customer service from Nobody’s Child has been exemplary. Within 24 hours of my notification another delivery had been arranged. I have only started using this company recently and will definitely continue to do so.

Petite coat ridiculously oversized and £9 to return it. Won’t buy again

Terrible service! What a con!
I made a large order online of lots of different styles of dresses for a wedding I had to attend.
I decided what to keep and what to return. I logged onto the returns portal to return my items and it said that two items were outside of the refund time because they were sale items. I was really miffed by this because it doesn’t warn you off this before adding the items to your basket, and it doesn’t say that when the order has been placed either. It does say that on their returns FAQ on their website but it’s still very naughty that you aren’t even wanted when adding the items to the basket!
I was told by them they couldn’t refund those items, so I pointed out that I had no warning when initially buying these items so whilst i understand it’s on their returns FAQ it’s still misleading. They decided to extend the refund for those items another 7 days with I was appreciative of.
I logged onto the returns portal again, selected all items to be refunded. Then had two emails confirming my returns, one for the sale items and one for the non sale items.

I then sent the items back within the timeframe, and got my proof of postage.

Then I had a notification to say that the sale items have been refunded but not the “non sale” items. So I emailed and asked why. And I had the below response:
“Unfortunately, this has not yet been refunded as it wasn't registered through the returns portal when creating your returns label. Consequently, warehouse team will need to process it separately to the rest of the items. But don't worry, we already have a set process in place for these instances.

Please be aware that the return may take a little longer than your main return to come through, but rest assured the team are sorting it. You'll receive a separate notification once the refund it's on its way back to you.”

After this email I had noticed on their website it states that they are having technical issues with their refunds process.

I emailed back today saying I did in fact select all items to be returned, I know I did. And Rory replied with the below:

“ Unfortunately due to the nature of unregistered returns, it can not always be reconciled at our warehouse. Please share your proof of postage receipt, and I can investigate from my end through weight.”

I just find this service absolutely disgusting to be honest. I’ve got two email notifications confirming my returns for all the items, proof of postage (which I am about to send over to them) and a screenshot from their website stating a technical error with their refunds.

If I don’t get my refund, I am more than willing to go to the ombudsman and potentially small claim court if I have to.

I also paid for this through KLARNA 30 days so I didn’t have to pay for all of it up front. And now the payment is due to which I am not needing to pay the full amount because I didn’t keep all the clothes. And now I’ll prob get charged a late fee and a bad rating on my credit score. I am also going through a mortgage application too. This is causing more stress & upset that is needed.

I ordered 2 dresses (for size) and Royal Mail "lost" the returned dress. My efforts to contact RM were frustrating and useless! I emailed Nobody’s Child to see if they could provide me with a contact number for Royal Mail and in response received a lovely email from David in Customer Service refunding the value of my return and telling me not to worry about Royal Mail as they would deal with it.
This was the first time I have purchased from Nobody’s Child and I was very impressed with their customer service and the lovely (and very well-made) dress. I am a very satisfied customer and will certainly be purchasing from Nobody’s Child again.

Always made for tall girls average height will not fit. Charge loads for delivery even if spending near 100 and returns theres a handling fee. They're a robbery of a company

terrible refund process - AVOID! no communication, refusal to give back money even with proof of postage and refund. do. not. order. read the reviews.

Have ordered from them twice now, and the fit of their items is SO off. Especially for the price range.
In my opinion, the sizing being totally out of whack is an issue on their side, so having to pay £4 for each return was a bit of a joke.

Cool, classy and elegant, that's how I would describe the beautiful dress I recently purchased from NC. Fits like a dream and I will certainly be back for more. NC are producing feminine clothes, that so many females want, but often can't find. Thank you.
I had problems with the courier, but Rory in customer services was excellent and helped and guided me through. Thank you Rory.

Abysmal customer service. I have been waiting 2 weeks for a refund, that has arrived back to them but their tracking has not updated and they do not answer emails. I will be escalating a complaint to their head office and trading standards. I will never order from this is company again.

I am very satisfied with Nobody's Child service and products.

I had registered two return options by mistake - one with deduction from the item value and one where I paid for the return myself - so there was an incorrect calculation of the refund amount. This was also my own mistake.

Communication with Meg from NC was quick and the issue was resolved, I received the full refund.

A tip for others: keep a copy of the return label and receipt showing which return option was used.

I also support the return fee - it makes you think more carefully about whether you really need the items, it disciplines me to shop more consciously.

Really poor customer service. Incredibly slow to process refunds and charge for returns. Outward and return postage is deducted from refund so you lose around £10 for the privilege of trying an item on.

Please stay away from ordering directly from this company. They accused me of not including an item in my return, and including one with stains on, and dragged things out for 4+ weeks before finally refunding me after I decided to take the matter to social media. I had tried every avenue to resolve things directly through their customer service but they continued to ignore me or just use an AI bot to give me a generic message. There are so many experiences the same please do not lose your money to this brand!!