Nobody's Child Anmeldelser 

I wish I had read the reviews before purchasing. I used to buy from nobody's child when they first started up and they were great. My experience more recently has been anything but great. I bought two dresses, £140 each. The state they arrived in was dreadful! Creased to the point I don't think any amount of ironing/steaming would work. And then I had to pay to return! No response from customer services. And judging from the reviews here, I'll have a job getting my £280 back too. Looks like this company got too big for its boots. I won't be using them again and will be recommending others not to use via my platforms

I’m very disappointed with the customer service I’ve received. I ordered a specific blazer with a corduroy texture and particular design, but the blazer I received is clearly different - the fabric, style and even the buttons are not the same.

I already tried to exchange the blazer myself, hoping to receive the correct one, but unfortunately I was sent exactly the same incorrect blazer again.

I have sent photos and explained the issue several times, but customer service keeps referring to a possible difference in colour. I completely understand that colours can vary slightly, but colour is not the issue here.

Communication with customer service has been extremely difficult and frustrating. It feels as though they are not actually acknowledging the problem I am trying to explain, despite the differences being clearly visible in the photos.

The most disappointing part is that I’m not asking for anything complicated. I simply want the blazer I originally ordered and to be sure that I will actually receive the item shown in the product photos, rather than being sent the same incorrect blazer for a third time.

I really didn’t expect such a straightforward issue to be so difficult to resolve.

Quality clothing something different from the high street, packaging good, customer service is excellent. Wanted to exchange Laura was very helpful, much appreciated. Organised refund of postage which was a bonus
Friendly and professional. Will be ordering again and recommending. Prices are higher than I normally pay but so worth it, well made,durable and stylish too!

Companies like this are the difference between a prosperous business who are excelling vs not. I’m a first-time customer and a very loyal one at that - to the correct brands. I ordered two dresses from their online store, of which took days almost a week to even ship. Still have yet to receive them. But one of the dresses had dropped quite significantly in price the next day or so and so I kindly asked their customer service team if I could be refunded the difference and I was told that it’s not going to be possible due to company policy. I find this unfair and unnecessary. For me its not even about the £7 I would’ve gotten back but it’s the difference between a happy customer who will return with a positive taste vs not. They care more about not losing money than keeping a customer, whom if kept happy will probably spend way more than the little you are refunding! I gave them the option of keeping or losing me as a customer and they made it clear. Your competitors are quite far ahead. 🤷‍♀️

Firstly, I have to tell you that their clothes are absolutely gorgeous. Most of the time the items fit beautifully! Sometime things are a bit small or a bit big, but that’s definitely a ‘me’ problem, due to shorter legs and a ‘mum tum’! I absolutely rate the quality, the appearance and the value of their clothes.
Whilst I rate their clothes and delivery service as excellent, their customer service is truly exceptional. I’ve had a couple of issues ( my fault both times) and they have been dealt with by helpful and extremely courteous staff. They really have gone out of their way to help. In one case I returned an item wrongly (I sent an item with the wrong return label, making it almost impossible to locate), but they issued a refund anyway. Outstanding staff, customer service and clothes! What’s not to love 🥰?!

I recently had to contact their Customer Service Dept re an issue I had with returning an order. I got a prompt, very helpful reply and my issue is now resolved. Very good service.

You wait far to long for the refund on returns.
If you really do want to buy from Nobody's Child do so via Marks & Spencer's of John Lewis, much better delivery service, option to collect and money is returned far sooner that Nobody's Child directly,

I have now been waiting for a month for them to refund a parcel. They assure they have refunded it, while sending confirmation of refund for another parcel. At this point this is a farce and I am about to initiate a chargeback with my bank. This was my first order with them; I have never ever experienced this in any other shop of the high street. Will be my last.

Had a really great experience with the customer service provided from nobody’s child in particular Rory. They were helpful and responded promptly, which gave me assurance I was going to get a fair resolution in which I did. Thank you again Rory.

The dresses I sent for are too small but due to a £4 return charge I am not sending off for the large sizes which I would of done had the returns been free.

⭐☆☆☆☆

£322 return missing for over a month – being blamed for Nobody’s Child’s own returns process

I returned around £322 worth of items on 20 August using Nobody’s Child’s official returns portal. I selected the QR code option, took it to the Post Office, and the Post Office printed the return label directly from the QR code generated by Nobody’s Child’s system.

More than a month later, I still hadn’t received my refund.

When I contacted customer service, I was told my parcel had been sent to an old warehouse and, instead of refunding me, they offered me a gift card as a “gesture of goodwill.”

The problem is that I did not create or print my own return label. I used their returns portal exactly as instructed. If their system generated a label linked to an old warehouse, that is their error, not mine.

I have Royal Mail proof of postage showing the parcel was returned using Royal Mail Tracked Returns for Nobody’s Child, yet customer service has now asked me to provide an email proving I used their returns portal because they claim they have no record of it on their system.

Customers should be aware that if something goes wrong with Nobody’s Child’s returns system, you may end up having to fight for your refund despite having proof of postage.

I’ll update this review if Nobody’s Child resolves the issue and refunds me properly.

Be very wary! On NC website they state they don’t refund outward bound postage even if you return a full order. This is against Distance Selling regs and is blatantly illegal. I’ve now sent four emails over ten days and no one has addressed this issue. So I’m withholding the £5 on my Klarna app. Their response times are terrible and customer service emails totally generic. I’m sick of companies that wing it to see if they can get the customer to pay the postage. Yes I have to pay £4 for returning the item but as I am returning the complete order I should also receive a refund for the outgoing delivery charge. I put a letter in with the return and sent four emails. All to no avail so far. If they try to cheat their customers in this regard it doesn’t say much about their honesty. So make sure if you return a full order you are reimbursed for their expensive standard delivery charge!

Really lovely experience with Nobody’s Child. I recently bought a few items and absolutely love that they offer petite sizes, as I often struggle to find clothes that fit me properly.

I unfortunately missed the return deadline by a day or two, entirely my fault, but I reached out to customer service to see if they could make an exception. I was so impressed that a real person got back to me very quickly, understood my situation and kindly offered me store credit, despite this being outside their usual policy.

With so many companies relying on automated customer service these days, it was genuinely refreshing to have someone be so understanding and helpful. The clothes are lovely, but the customer service has definitely made me want to shop with Nobody’s Child again!

Same situation as others who have left a review. Returned 2 dresses on 3 September and have heard nothing about my refund since. Sent them proof of return over a week ago and no response. I’m owed £130. Do not use this company as they are impossible to communicate with.

First time im ordered from this company. Firstly collecting by In Post wasn't a good experience as all parcels were just dumped in a big bin at store where I was collecting. Then the actual clothes were unwearable apart from 1 dress. 2 were so creased they were literally like dish cloths, 2 were 2 sizes too small. I have slim arms but couldn't even do the buttons up on the sleeve. Returns you pay an unfair charge and refund took ages. Not satisfactory when so many other companies do it better.

Lovely clothing, quality, and great customer service when I had questions about a particular garment.
Petite stuff is a life saver and fits perfectly.

I had an issue with the returns form and RJ helped me reopen that so I could send back some sale items and really appreciated the help.

They need to make it clearer that the standard 30 days return period is reduced to 14 days if the item is in the sale. £4 return fee for one item is just profiteering.

I bought a couple of items as gifts for birthday presents. Tried to return one shortly after it was gifted as it didn’t fit, only to find out that I had missed the return window by a couple of days as the item was in the sale. I was only offered a gift card. I was also charged a restocking fee.

I’m now left with a gift card of £46 to purchase something thing for someone else I don’t know will fit and risk having to pay the £4 return fee again if it’s not suitable. +postage.

I won’t be shopping here in future as it seems that customers are used to make money from rather than taken care of. £4 to restock one item etc is day light robbery in my opinion. You’re an online shop so people don’t have the option to try them on before they buy and returns are to be expected.

Awful customer service and returns. I received a worn returned dress that was balled up in a bag and wrapped in tape. So unsanitary and unacceptable for a £80 dress. Additionally, upon requesting a return, they said I am outside my 14 day window but I emailed within 14 days and they won't honour it because they took so long to respond.

I bought two blouses same design but one was a larger fit. I am keeping it reluctantly as I’ve read that they are not processing refunds.Despite the nice clothes I will never order from a website that does not reply to an email sent two days ago and a non existent customer service number.