NFU Mutual Anmeldelser 

After a storm one night my roof leaked in multiple places it had never Leaked before this storm, NFU refused any payment due the roof pitch being incorrect and some moss on the roof, how on Earth would your average person know what the pitch of your roof should be, there was no mention of roof pitch when you take out insurance with them, and for some moss on the roof , I live in a rural location with tree around, you expect some moss, it wasn’t like the whole roof was covered in it, as for the ombudsman don’t bother , they allso refused to take into account how a home owner should know the pitch of there roof and sided with NFU. I have since been waiting for a call from NFU to see if iam actually covered at all with my small holding policy, no one called back.

NFU apparrantly do not offer car insurance if you are over 80..is this age discrimination?

I called and stated I wanted Business Insurance on a Pickup truck and was told, as I had a policy in place already for a Motorhome, I could add it to that and was promptly put through to someone else, who then told me because it was Business Insurance I need, I had to be put through to a 3rd person, who eventually told me that because of the Insurance I needed, they wouldn’t look at it because, apparently, my record with the NFU wasn’t long enough. I’ve only had my Motorhome policy just over a year but don’t have my Public Liability Insurance or Goods in Transit Insurance with them.
I pointed out that I’m not likely to do so now, as they won’t cover my truck.
Their policy is their policy but it’s a bit annoying that I’m sent through 3 different people, having to go through security checks 3 times to be told something the first guy could’ve told me, hence the 3 Stars.
I hope the “recorded phone call” helps with the training.
The service I received with my Motorhome was good but this experience was very poor.

NFU settled my claim in full and investigated whether they could pay more.

10 months ago Ruxley Manor Garden Centre told their insurance company to deal with a claim because I was injured on their premises.

NFU have done nothing.

Now forced to get a solicitor.

Dreadful company. They ignore you and do nothing! It’s 10 months!

They can cover my legal bill now because they had ample time to compensate me. They’ve chosen the hard way to put things right. You sent a letter saying Ruxley admits liability and offer £0! Not on because I lost wages over my injury and it’s STILL not 100% better. Do what you are paid to do. If I was a car, claim would have been sorted months ago!

I even gave NFU a months notice that they were forcing me to get solicitors over their behaviour. NO COMMENT! NOTHING!

Which’s best insurance, hate to work with the WORST!!!!

As usual the NFU are very helpful when making a claim.
The process is easy, quick and friendly throughout and everyone involved does their best to accommodate us.

My claim was settled without any fuss, I believed the result was entirely fair and I was dealt with courteously throughout, and there was no hassle or pressure. The claim was settled with agreement in a short space of time.

NFU mutual were both help,efficient and payment was made the next day

We have been with NFU mutual for 27 years and have had only good and efficient experiences at the most crucial times when you need prompt action, highly recommend.

Had to make a pet (dog) insurance claim - very prompt response to phone call - no significant button pressing or difficulty understanding the person at
NFU Mutual. Able to deal with claim requirements straightaway and understood policy fully. Claims process was very easy and has been dealt with in couple days - repaid to my bank account claimed amount.
Brilliant service - just what you expect from an insurance company

I have used the NFU to insure my horses ( car and trailer too ) for many years, over two decades in fact. I have always felt safe with their equine cover, in particular the vet cover. I was horrified to discover on my last renewal notice that my vet cover was no longer accepted by their underwriters. So I am left with no vet cover and what is in effect an impossible situation. No company wants to insure my horses now. I have no idea why this decision was made by the NFU. My vets are equally surprised. I wonder how many other people have the same experience.

Left a request for contact re farm insurance, no response after a week so called the local office (Newton Abbot) and left details and told someone would call back to discuss, three days later and still no response. NFU must be doing very well to not bother with possible new business enquires.

What am I paying for? After being a loyal customer for 13 years we encounter storm Henk and a data breach.
I make a complaint which is upheld and get a call telling me I can cancel my policy immediately no problem - nothing like a sincere apology and trying to retain a customer (and this is nothing like it!!).
Apparently storm Henk wind was not strong enough for it to be a storm - sorry NFU, the clue is in the title!!!
Don’t bother with this shameful lot - now to be know as No Flipping Use

Had to give 1 star as wouldn’t let me give none, absolutely dreadful company, poor service, paperwork errors , would not recommend using them .

Sophie Butler at the Sherborne office of the NFU Mutual couldn’t have been more helpful when I wanted to switch my Homeowners cover from a Lloyd’s policy. She achieved substantial savings with very much the same depth of coverage. She will also be the point of contact in the event of a claim. A very personalised service.
MO

From start to end NFU treated us professionally and compassionately during what was a very stressful time. Highly recommended

They support you throughout your claim making it a smooth and less worrying time. I would highly recommend them .

My claim for the loss of inexpensive was rejected due a change in policy I was unaware of, on appeal NFU further rejected the claim in their favour.

The most efficient motor insurance company,that i have ever had to deal with.