NFU Mutual Anmeldelser 

I went to NFU mutual due to a lack of trust in insurance companies, hearing that NFU have a moral compass. My last home insurance company, Utility Warehouse, refused to cover the majority of costs from our last claim, leaving us several thousand pounds out of pocket.

I cancelled my coverage with them and attempted to arrange building and contents either NFU. I was refused coverage on two accounts. Firstly I had to wait 12 months to lapse since my last claim, something I’ve never heard of. Secondly, my lapsed insurance was somehow a warning flag, and NFU wouldn’t touch me. This latter point showing questionable and unworkable logic of meaning that I could never be insured again and a cheek that I might not be trustworthy.

I am bitter with NFU for not restoring any of my faith in insurance companies. Please find a dark room to reflect.

NatWest had no problem in insuring me. Time will tell if they actually pay out.

Regards.

I was having problems with my phone contracted provider, the staff at NFU helped me all the way through to a successful outcome. Making an insurance claim follows a series of unfortunate events. However, the staff at NFU made that journey as pleasant and courteous as possible.

100% review for NFU REPAIR.
My claim was sorted in a matter of a few days of getting in touch for repairs to be carried out. No messing signing my car over and getting courtesy car handed over. Only took about 10 mins.
Kept upto date of what was happening to my car.
Bought my car back and collected courtesy car.

Very happy customer 😀

AVOID - Just been quoted £6.400 annual premium to insure a £8,500 , 3 year old horse! Only vet & death cover with £650 excess. Can’t believe this is the same people we have been a client of for 15 years. Will be moving our other policies from Bury St Edmunds branch asap.

So easy to deal with very polite did everything without getting me involved 10 out of 10?

I chose NFU Mutual because of its reputation for personal service. The reality was very different.

My renewal invitation was dated 8 August but wasn't posted until 15 September, only days before I left for a holiday abroad. When I returned and contacted NFU Mutual immediately, just 9 days after the policy had expired, I was refused the renewal terms previously offered and forced to take out a new policy at a significantly higher premium.

Every response focused on defending procedures rather than treating the situation fairly or showing any goodwill.

I asked for my complaint to be escalated and specifically requested a response from a senior manager. Instead, I received another letter from the same complaint handler stating that a manager had reviewed the case. This felt entirely inconsistent with the personal service NFU Mutual claims to provide.

For a company that promotes exceptional service, understanding customers and building long-term relationships, I felt neither understood nor valued.

I won't be renewing next year and will be taking my business elsewhere.

The claim could have been difficult but the NFU handled it very well for us

I had work items stolen from my car and I was asked to provide receipts for them.
Most items were well over a year old so why would I keep receipts?
I am either insured for my loss or I am not and just paying the premium!
I did eventually receive a payment but I had to work for a week with inadequate tools and I had to complain to my branch secretary to get things sorted.

Sent an email about a claim on my home and lifestyle insurance about an item of missing jewelry with full facts and information. Good response a week later and working through the claim with the team.

10 weeks in and still waiting for a formal detailed response to a written complaint made on 13 August 2026 in connection with failures by one of their Kent Agencies relating to home contents insurance. All I've received so far are 2 holding responses, including one for failing to meet the regulatory deadline for responding to complaints (8 weeks). Had no choice but to now raise this with the Financial Ombudsman Service.

No problem with making a claim. Friendly staff.

It was a complete disaster including discovering fraud from the recovery agency they sent to my incident…. And then the engineer they sent to look at my vehicle who not surprisingly did a have ass job in their favor of the NFU OF COURSE……doing a spot sample for a fuel contamination issue instead of following guidelines of representational sampling of 4 points in the fuel system for proper diagnosis.
This will probably have to go to a judicial decision .Even the hire car eas a disaster..

Excellent service, prompt settlement of claim.

NFU Mutual are efficient, very fair and concluded the business of my claim effectively and in a timely manner.

Went online to get a car insurance quote. They said they would call back. They didn't. Looking at some other reviews it looks like they are currently ruining their reputation through this. They should say online that they are too busy to get new customers, get people on overtime, get more staff, stop advertising for more customers, or some such.

Nfu did all the work and paid my claim very quickly

it was very difficult getting info from Hospital and Doctors Surgery, due to waiting times, and I had to pay for it.
As of the NFU, I felt I was being interrogated and made to feel like a criminal. It was a genuine claim.

We were kept informed at every stage and the staff were very helpful in completing the claim requirements

The company went beyond to help & no hassle in anyway could not praise them enough thank you