Newegg Anmeldelser 

Having been buying items from Newegg for over 15 years. But, recently, their customer services is very much lacking to say the least.

Nowadays, sometimes, I do buy computer hardware and parts from Newegg in order to do my part in averting the massive concentration of power on a single online retailer; in this case, Amazon – even if some times, I may have to wait a little bit longer by buying at Newegg. But, as things stand, it seems that Amazon is the only game in town -- packages often arrive in one or two days (sometimes on the same day of placing an order), and they have excellent customer service – if anything is amiss, the take care of the problem.

Concerning my last order with Neweegg (almost two weeks ago). There is no tracking information (tracking information incomplete, simply showing that package was not delivery and I have not received anything by any carrier; neither does UPS or USPS shows any type delivery date or delivery confirmation (package should have arrived almost a week ago, according to newegg and with UPS’ initial information [which has changed]). I paid for the items and should have received them several days ago and have received nothing. I could wait for a few extra days (sometimes things happen), but that is too much already. Their customer service is non-existent or difficult to reach.

Newegg is no more, never going to buy anything from Newegg again. It is sad though, that there is only one game in town nowadays when it comes to reliably buying computer hardware, parts and accessories online.

I tried to buy a computer from Newegg for memorial day. They managed to screw up the shipping label so bad that UPS decided to return my package back to Newegg and then they canceled my order, despite telling them to resend the computer out and put the proper info down that they were given in the first place. It came with a $250 monitor as a gift. I'm wondering if they are doing this so I will pay for another computer from them without the monitor and at a higher price. Either way now I will have to wait weeks to get my $3000 back. Do not buy from them they are untrustworthy.

Given the nature of online shopping, where you can never trust the "discounts" or "best prices" anymore, I would say that Newegg is true to its core values. They really do provide the best deals for computing equipment, they have great customer service, and they really care about the customers.
I would definitely suggest that anyone make Newegg a first choice for all their computing needs!

Easy to find the items I need, good pricing, easy checkout.

Christian D. Helped me out in customer service he was very polite and helpful thanks.

Great customer service. All questions answered quickly and efficiently. 5 🌟 for me

The two Newegg customer support I talked with were great, no issues there and they were able to issue a return/refund. This review reflects the business practices that Newegg seems to have adopted. Newegg will send you a "New" item that has been previously returned and would normally be categorized as "Open Box" by most people. Be wary of what you buy. After doing some research online, I do not seem to be the only person that has experienced this.
I have used Newegg since 2015 and this experience makes me hesitant to use them in the future.

Newegg won't honor the warranty of a hard drive. They even have a page on their website that describes the Australian Consumer Law protections and what they are *supposed* to do.
They are offering no refund or replacement.
Would recommend Australians not buy from them if you care about warranty.

Excellent, fast customer service.

Christian was very professional and helpful, he assisted with my delivery address and hoping to resolve it.

Christian D. Did a great job in helping me ferret out the issue of my return and helped in creating a new one. I appreciate all that was done to help me.

This NewEgg representative understood my transaction problem fast and easy, and solved it the same way. Perfect service today!

It's a smooth return process, and the agent is knowledgeable.

My boyfriend ordered me a very expensive motherboard ans GPU combo, I know for a fact I updated my address. I have screenshots that back all of this up. My address did not update in their system, this time or the next multiple times myself or or a representative tried to update it. Still stuck on the old one. My package went to the old address to never be seen again. They contacted UPS, decided it was delivered to the correct address and wasn't their problem. I spent more on that than most people spend on entire computers and I saved for years to do it. Im out almost 5 grand because doesnt give a crap about someone who was willing to spend that kind of money with them. No phone call to ask my side, and they still just brush off the address problem like its no big deal so I can't even order from them in future. Though it will be another 4 years before I can afford anything after they just screwed me out of my past 4 years savings. Really wouldn't order from them, they dont care about you

Customer Support is outstanding. Very helpful in responding to questions and issues on the phone and with email. Excellent return policy with wrong parts or faulty parts. Highly recommended

Return issues! If you get an item that doesn't work they blame the customer for damaging it.Received a motherboard that didn't function.Sent it for return and it failed inspection.They blamed us for damage.

I was told by a few people that newegg was a reputable company. So I ordered my new desktop computer. The shipping time started out being 4 to 7 days. It never left the facility until the seventh day and now I still have to wait a week for it to arrive. Don't suck people in with short shipping times and not deliver. Be honest. I'm more apt to go with a company that is honest, even if I have to wait longer.

Ordered my laptop last week, the day it was supposed to be shipped they canceled my order and said they never charged me but my card statements prove otherwise. Probably going to loose my job because im on a work trip and now i can't afford to go to Bestbuy to get anything because they still have my money.

Im almost positive they couldn't find the laptop i ordered and tried to make an excuse and make it my fault. The laptop was still been prepared so it would have had to be overnighted to show up when they said it would. It was supposed to be here on the 22nd and on the 20th they locked me out of my account so i couldn't see if it was shipped or not telling me to call customer support then told me it was canceled because i confirmed my billing address, not sure what they are smoking on their breaks

At the end of the call they thanked me for being a customer and for choosing newegg to waste my time. im not a customer, i didn't get anything but scammed.

Do what the first newwegg customer service rep told me to do "go to bestbuy"

Newegg used to be THE people that were usually reliable over the years, but they have bought into the current Corporate environment hook line and sinker. They cannot be trusted anymore. The last 2 laptop purchases of over $5000.00 have failed with NO support unless you want to jump through multiple hoops from the "sellers". The last was a very expensive laptop that failed after I had it set up and running and tried to boot it in secure boot to remedy and issue. Suddenly my Microsoft "pin" does not work and I bought a Brick!!?? Microsoft "support" was a Joke and now I have to fix this? I have spent hours and thousands of dollars with NO support and I know a little of what I speak. New users are gonna be gobbled up by these predator practices!! Stay Away from these Corporate Monopolies Especially Microsoft Windows!