Newegg Anmeldelser 

I've done business with them for 15 years and have always found them very friendly & customer oriented. No longer. Can't speak to a real person. Bought a drone for $1340 and it did show DroneNerds was supplying the product. Ten days later the same item is $1160 and DJI is selling it for $1099. Called Newegg got an AI that stated since DroneNerds was the seller there is nothing they can do. I had questions prior to buying this because I'm careful when spending this kind of money. I bought it because Newegg has always been very good. Bad assumption.

I received an email stating my order (Order #408121444) was canceled as per my request. I DID NOT REQUEST TO CANCEL ANYTHING!  Someone from the store cancel my order at their own wim..
The 1st time i order (Order #576705411), it was canceled because of failure to be authenticated by card owner.. fine.. understood.
I ordered again and had the card owner call newegg today and do the necessary verification so you they know it's a legitimate and authorized purchase..
I'm waiting patiently for this laptop for so long just to have someone cancel my order just because they can..
Why would I be going through so much hassle just to verfy with you guys that the purchase is an authorized purchase but turn around and cancel it?! that makes no sense at all. I'm so pist rtnw.

It would appear that newegg tolerates fraudulent third party vendors. I place an order 44171XXXX for an item. It was said to ship in about a week Instead I get a notice that a shipping label was created the day of the order, and delivery was shown two days later. We never received the item, and there was no proof of delivery. As many of us know, this is a standard fraudulent trick. The creation of the shipping label gives cover to the fraudulent company, and somehow they show a delivery which was never made. I followed up with newegg, and all they could say was "sorry" it's out of our control. "We can issue you a refund if you like. We will get back to you in 24-48 hours" which they never did. Who would have thought that newegg appears to follow the "worst" business practices,

Ordered a collectible action figure from Newegg Captain Collectable. Turns out that it is some random individual in china. Fake company. So many LLCs that even a shyster would be embarrassed. Still hasn't arrived. Buyer beware.

This is the reply from the seller:
hello

Firstly, the shipping location is clearly indicated on the product page, just below the product price.
Perhaps you should consult an ophthalmologist?

Secondly, I’m not Chinese — I’m a French person who lived in Guangzhou, China. Is that a problem?

I bought a $1200 laptop on Newegg. About 20 days after getting the PC the screen began to flicker and at times, would not turn on. I have to do a hard reset to get my $1200 PC to turn on.

I contacted customer service and they said that there is nothing that can be done because it is past the 15 DAY RETURN POLICY. Even though I started noticing the problems after the 15 days. I have spent thousands on dollars on Newegg in the past, and as a customer that has and would continue to use the site, they just brushed me off like I was trying to scam them. They told me I would have to contact ASUS and figure it out. And ended the conversation there. No exceptions, no I'm sorry, NOTHING, just rude unprofessional customer service, if you can even call it that. So I contacted ASUS and they want me to send my brand new laptop in for repair and is refusing to send me a new laptop!! (ASUS review coming up neck)

Newegg customer service is terrible and I will never be using their site again. For people reading this, you better hope that products you buy from Newegg start to fail before 15 days otherwise you are SOL, because once Newegg gets your money, they could care less about you! Please find another site/store to buy you PC and PC parts from because you will be disappointed by Newegg. Just awful customer servise!!!(My screen flickered 3 times while writing this review.)

Ordered a 20 pin header extension cable for my computer on 7 September 2025. As of today, 20 September 2025, the cable has not arrived. If Newegg didn't stock the cable, they should have told me that. Instead, they sourced the cable from a company in China. Absolutely horrible service. I doubt that I will ever again do business with Newegg!

On December 10, 2025 Newegg finally responded to my earlier review, dated 20 September 2025. The response was largely irrelevant. And, it took Newegg about 3 months to provide a response.

I will never buy anything from Newegg again. There are lots of other sellers of computer hardware. I'm confident that almost all of them will provide better customer service than Newegg.

I own a Skytech Shiva (3060 Ti), I've since upgraded it overtime, managing to snatch a 5080 at MSRP off newegg and some great deals on ram and storage. But hark! the IN WIN 101 case doesn't really support 3.5 HDDs. I called Skytech, they said "call IN WIN" I called In Win they say "No habla ingles" for some reason. But sure enough, I go through neweggs live chat, connect to Sarah and she sends me over to Chris for PC Support, he quickly realizes there's no real way to get a good HDD caddy for it, so he suggests looking at a new case and guides me for picking out a new one. With his aid I picked out a Be Quiet! Mid ATX case to go with the new 5080 and the Seagate Barracuda 16 TB. Fantastic website for getting technology from.

I bought a 2500 pc. It failed after two hours and my only options are to return the item and wait for the replacement or get a refund. This does not help me. Why do you not send the replacement immediately? If a customer never returns the original broken one, awesome, charge them. Instead, customers have to wait for up to TWO WEEKS, after I already paid for expedited shipping. What is this even?

Chris was great. From our short conversation all my questions were effectively and efficiently responded to and resolved.

Some of Newegg’s products are competitively priced, while others are significantly overpriced. Their price match policy helps address these discrepancies, but stronger quality control could ensure more consistent pricing with other retailers. I have purchased many items from them and returned some as well. Their return process is efficient, and their customer service is excellent.

Returned a product, and never received my refund because I opted to use my own shipping label. Had to go through a whole claims system through USPS and weeks of negotiations with Newegg, where USPS determined that the package was properly delivered, but their warehouse team conveniently "lost" the package and now refuse to provide a refund.

EDIT Dec 10, 2025: As requested by Newegg, I sent them the proof of delivery and rejection of their claims with USPS, and they just gave me a canned response saying they weren't going to take responsibility for their theft. I followed the instructions in their return portal for the returns on my label, and it seems like it's just a convenient funnel for them to steal return packages and your money.

Wanted to purchase a digital software product. Clicked to purchase. Told I have to create an account to buy a digital product. Created the account. Entered all of my details etc. Went to complete the purchase. Message: "Out of stock". They are quite happy to grab all of your information and only tell you *afterwards* that it is out of stock. Deleting an account requires you to practically beg them for permission by explaining "why" you want to do so. You type in the reasons and submit. You get a message telling you that your request will be processed only once your email is verified. The email verification message? Never comes through. This is a complete and utter shambles. I'll bet they will have no problems sending junk and spam email, though. Avoid.

Chris was very patient guiding me through what needed to be done. After following his instructions, the PC works as expected, so I cannot imagine this going better.

They have an item up for sale at $7.99. You literally can't buy this item for that price. It will go to your cart for $18.99. This site is 100% a ripoff. NEVER BUY ANYTHING FROM NEWEGG.

Bri was excellent in her Service, she very quickly found the answers to my questions and helped me by applying a 20% Coupon that I was awarded by Newegg Support!

terrible experience all the way. they have apparently nice discount but if you check on Amazon, the regular Amazon price is their discounted price so no advantage. Then the delivery is nightmare, it is just so bad, more than 12 days and 3 tentatives I still don't have my rig. So they offered a refund for the parts I did not receive. They have the guts to offer a refund of 00.00$, literally, for what's missing (200$ of components). Not a joke, they're serious. They would provide me a 0.00$ refund. Never ever using this website again

Christian was great. He tried to help me diagnose the problem with the new pc I bought. We figured it was a hardware problem. He was super friendly and very professional. 5/5

This company served me very well when l used them in 2016-2017. I was building a PC from scratch and was an amateur so l had to return one or two items to them. I insisted that they ONLY give me a PARTIAL refund for the trouble l caused them, but they REFUSED and gave me a full refund. I am only here writing this review now after all these years because l'm upgrading my PC and have now read some bad experiences being spread on the internet. I am wondering how genuine those bad experiences were, was it two people, one on the inisde, one posing as a customer, trying to crash the company? No, that would never happen right? I swear to God l have found this to be a decent company to deal with so far and l plan to upgrade my PC to be more of an art / graphics PC, by purchasing from them soon.

PC Support was extremely thorough, patient and helpful. Solved the problem in a single call, the problem being a boot error with my new PC.

They have a great customer service. At least in my case they were extremely helpful. I was suffering different windows 11 installation issues until I reached out to them. Huge shout out to Andy and the team!