Newegg Anmeldelser 

Newegg took my money and ran, in cahoots with Eufy. Order never received, customer service useless. Two corrupt partner corporations intent on screwing the consumer. You've been warned.

I purchased a cyberpower UPS from Newegg and it was damaged due to the fact it was packaged correctly by them
I had told them it arrived damaged and first they told me to take pictures
After they received pictures they told me to take more pictures
I called customer service to tell them of the mistake they made and was told I had to return the product and wait 2 weeks for a replacement
I told them I would return the damaged product and they said I had to wait
I even suggested I pay for the replacement product in advance and was told no
I returned the product by UPS using Newegg label
and they said they never received it and refused to credit it the money owed to me even though Ups showed it was delivered to their own warehouse
Company is a scam and will report them to attorney general's office in California

I ordered 8 brand new hard drives. What is received is 8 used ones that are 9 to 10 years old and have no warranty.

Seller will not respond and newegg seems to be protecting the seller.

Seller did not include the retail boxes when they shipped to me, and I am being required to provide something I didn't get to return.

Newegg keeps saying they are reaching out to the seller and waiting for a response. Its been 11 days now.

Newegg wants me to ship the items back to the seller and hopefully I will be refunded, by a seller who will not respond.

There was multiple negative reviews on Newegg about this issue and this seller, including my review, that are now mysteriously gone, and the seller is still selling on the platform. For some reason Newegg is protecting this fraudulent seller and will not hold them accountable.

I would stay away from Newegg as you have zero buyer protection.

So finally after I blast this information all over social media, review sites, and better business bureau, Newegg is finally ready to step in and provide assistance.

Still not sure about this seller and why all the reviews disappeared and why a seller that refuses to respond to customers and supposedly to Newegg, and sells used stuff as new, is still aloud to sell on the site.

I think theyI purchased a portable tv that lasted about 2 months and tried to get a replacement went through all the steps and got nothing i will never purchase from them again beware before you buy.I think they selling refurbished products as new

I ordered several items for my son's PC. Purolator lost the SSD, but Newegg refunded me within 3 days. I ended up buying a replacement from another retailer. I had to call them to get a faster resolution. I think calling is the only way to reach them and get a proper reply. I'll try them again in the future when I need something.

I ordered a Lenovo Precision Pen 3 from Newegg. When I received my package, I found that they had sent the Lenovo Tab Pen Plus. I submitted a return for a replacement with the correct item. I shipped it back and received the replacement a week later. Again, it was the incorrect item. I sent it back AGAIN for a replacement with the correct item. This time, I get an email saying they're preparing shipment of my replacement, but this time it said the incorrect item in the replacement order. I thought "here we go again". So I login and go to my order history and this time ALL of my order history was altered to show the incorrect item as what was ordered, including the replacements. Luckily, I took a screenshot of the order before it was altered and have my original order confirmation emails showing the correct item. Instead of sending me the correct item, they repeatedly sent me the incorrect item and altered my order history to make it look like I did order the wrong item myself. I'd used Newegg for almost 20 years for my PC parts needs, but after this blatant display of dishonesty and deception, I'll never trust them again.

Response to vendor: Why did it take a negative review on trust pilot to inform me of what the problem was and not the 3 RMAs for receiving an item I did not order (including the gas to go drive to a UPS Store each time)? Proaction, not reaction is how you retain customers. Had I been given the courtesy of being informed of the problem when it was discovered, it wouldn't have gotten this far.

This product is advertised as a dash cam for Uber and Lyft drivers, yet it does not include a microSD card. The camera cannot perform its main function—recording video—until you spend more money on additional accessories. A product that is supposed to provide immediate protection for drivers should be ready to use out of the box.

It feels extremely cheap and misleading to sell a dash cam without the memory card required to operate it. The advertised price is not the real cost because customers must make another purchase before they can actually use the camera.

To make matters worse, the instruction manual is printed in multiple languages, but Spanish is not one of them. Considering how many Uber and Lyft drivers in the United States are Spanish speakers, this is a major oversight and shows little consideration for a large portion of the customer base.

Good hardware is not enough. Customers deserve clear information, complete basic accessories, and instructions that reflect the reality of the people who use these products.

I would not recommend this purchase to anyone expecting a complete, ready-to-use dash cam.

I won't do business with them again. In the past they were a normal business. I guess now they are a middle man for Chinese companies. Shipping time is unacceptable and contacting customer service extremely frustrating. Done with them. I wrote to complain and the email was returned.

Sorry, we were unable to deliver your message to the following address.
info at newegg. dot com
550: 5.7.0 Local Policy Violation

I never received the computer that I ordered and paid NewEgg.com for. My belief is that the package was shipped from NewEgg.com with no computer in the box. Therefore, the responsibility lies with NewEgg.com and I am owed a full refund from NewEgg.com. However, the company has refused to issue a refund and my credit card company refuses to help me, both stating that "Customer Received Box." Apparently, the fact that the box did not contain the computer that I ordered is irrelevant to them.

Re: NewEgg.com's reply to my review: I have contacted NewEgg's customer support via online chat, had multiple correspondence via email with NewEgg's "Escalation Support." I've written to my credit card company and contacted the Better Business Bureau. The bottom line is: I never received the computer that I ordered from NewEgg.com, but because I received a box that did not appear tampered with and had a label with a "weight" listed on it, even though I NEVER RECEIVED A COMPUTER from NewEgg.com my request for a refund was rejected multiple times.

Notes:
I never realized it before, but there is absolutely no meaningful consumer protection when you shop (online especially!) I will no longer shop for anything online and risk having items "delivered."

This past weekend I went into a local store and bought a computer in person.

Newegg.com should do the right thing and give me my money back!

I ordered a memory ram, they sent me the order number and shipping info. Yet, next day, they informed me that the ram is out of stock and I have to wait 5 business days to get my money back.

Bought one of their refurbished computers, even paid extra to have it here sooner, after 2 days (the night it was supposed to be here) they silently canceled my order and banned/locked my account (suspiciously the moment their customer support leaves at the end of the business week) with no emails or notifications. After locking my account their website kept telling me to fill out the form it was linking me to. After doing so it said to wait 1-2 business days for a response. It's been past that point with not a single email. But they'll keep sending me automated offers I can't even look at. I've been a customer with the same account for 13 years. Guess that's the last time I do that

I quit buying from this outfit decades ago after they screwed me by selling items they did not have.
Today, however, they reached new low - I got a text message from their recruiter offering me a "job - post fake positive reviews. I responded that scam is not my area of expertise to which they said "no need to be disrespectful'. Yeah! I'll respect every scammer. LOL

Your response makes no sense - if this "business practice" is utilized by your third party accomplices, you still are responsible.

Re response #2: Do you really think I keep every piece of scam I get from [dis]honorable "business community"? Really?!?

Ordering was easy. The price was great! The product was defective. (Why do they carry defective products? THAT is a problem!!!)

HOWEVER, the return process was easy and the shipping would have been expensive so they refunded my payment without requiring sending the product back. Thank you, NewEgg!

I bought a computer from Newegg that came with a 1-year warranty. I bought it as a backup laptop so only turned it on a few times and never downloaded anything. The computer went blue screen, so I called the warranty company and after a few days they got back with me and said my warranty was still under the seller's 60 day warranty and not under their full year warranty. Then I call and email New Egg and the seller and they said it is past their 60 day warranty. No joking I am stuck with an expensive paper weight and no help from New Egg.

You guys have no good way to follow up on issues. I am still waiting after over a month and can't find out if the item will ever get here.

I was going to trade in my fully working parts for credit to get different items, the trade in value was HALF of what they are worth...better to sell to a private party than take a loss for coporate profit

Terrible experience with Newegg.

I am a physician and purchased a $3,000 computer for my office. The unit arrived defective. I returned the product promptly and requested a refund, but I have still not received one.

It has now been six months. I have made multiple calls to customer service, and each time I was told the issue would be resolved, yet no action has been taken and no refund has been issued.

This level of service is unacceptable, especially for a purchase of this size. I would not recommend Newegg based on this experience.

Mark Harrison, MD

This is the last time I ordered from Newegg they have the worst shipping ever it takes weeks

Don't order from them if you're in a hurry. I paid for overnight shipping and 5 days latter I still haven't received my order. Very stupid company which doesn't know how to expedite.

Insane now the shipping says I won't get until tomorrow,! Unacceptable.

I asked for a refund on the upcharge for shipping and I will update if I get it.

I did get a shipping charge refund. I still don't have the package

It finally arrived after 6 days! it worked just fine after it was here

I have been a loyal customer of Newegg for years, but my recent experience has completely changed my perception of the company.

In June, I received a defective product. The merchant promptly issued a refund of $78.87, yet Newegg has held onto my money for over six months. I’ve contacted Customer Service five separate times and was repeatedly told that a refund check had been issued and mailed. To this day, I have not received anything.

Each agent made promises, but no one took ownership or followed through. I even escalated the matter directly to an executive and received no response at all.

What’s most disappointing is not the amount — it’s the complete lack of accountability and follow-up. After six months of excuses and no resolution, I can no longer trust Newegg with my purchases.

I sincerely hope the company improves its customer service and refund processes, because this experience has been extremely frustrating and disappointing.