Newegg Anmeldelser 

I purchased a computer from Newegg over a year ago
to find out four months later it didn't work. The only reason I purchased this computer is that I kept getting
messages saying they were no longer going to support Windows 10 after October 14 2025. I called them and
I was told the warranty had run out and that I still had support. After calling multiple times, the technician
called to schedule an appointment, but he had to pick
up the part from FedEx to never showed up. This happened two different times, so then I would call
support again to be told they had to order the part.
If I could give this company a zero, I would. I read some of the reviews, and they are similar to my complaint.

My experience with NEWEGG has always been excellent. Quality, price and delivery are always as promised. They are my go to company for all of my computer needs.

I purchased this product for my PC build brand new and the RAM arrived dead on arrival. I tried multiple troubleshooting steps and my PC wouldn't make it past POST with a RAM error on the motherboard. However, as soon as I tried another stick of DDR5 RAM the computer POST'd almost instantly and there were no issues. I created a return for a refund and sent it back to NEWEGG. A while later I recieved an email from NEWEGG stating that I sent them the wrong model, as I had sent them this product but the 6000 MHZ model and not the 5200 MHZ one here. They sent it back to me and I called customer service multiple times and took pictures to remedy this issue and they told me "there's nothing we can do on our end unless you can provide the correct model number” So I was very disappointed that RAM I purchased from NEWEGG brand new was (1) faulty and (2) the incorrect model that they claim was my fault for trying to return the wrong product. How am I supposed to return the right product when they sent me the wrong one in the first place? Buyer beware and take photos of anything you buy from NEWEGG!

I have shopped at Newegg for many years, and they always give excellent service.

fulfillment speed was good and the product worked great

I have been a customer for years
Over 10 maybe 20
You have changed
You were very easy to deal with and very sharp in price.
I can beat your prices alot now.
Still love Newegg but miss old days

BEWARE - Prepare to lose money.

They shipped a part to me that ended up not working - about $25. I shipped back (UPS) per their instructions. Apparently item was either not scanned at all or not properly scanned in by UPS or some sort of loss occurred Inbetween UPS and NewEgg.

Via chat with NewEgg (since phone support is not available weekends): Sorry. You can file a police report or file claim with UPS.

UPS: No problem but claim must be filed by NewEgg since NewEgg purchased the shipping label (which of course came with such insurance by UPS). Tell NewEgg to file claim.

...thus necessitating yet another Chat with NewEgg (not available via phone on weekends apparently):

NEWEGG: Show us the receipt saying the item was scanned and then we'll file claim with UPS [even though UPS DID NOT REQUIRE THAT and understands stuff can go wrong like scanning...]

NEWEGG management being either too stupid, ignorant, or 🤷‍♂️to actually comprehend that THE PURCHASE PRICE THEY PAID FOR THAT SHIPPING INCLUDED INSURANCE TO COVER SUCH, they just refused to file the claim altogether.

They did offer me a $25 credit after I spent hourS on this BS. Whether it got credited to me (unlikely since I never opened an account with them and certainly would not do so today), I have no idea whether or not they followed through even with that unsatisfactory resolution.

You can't fix stupid but you can AT LEAST SHOP ELSEWHERE.

I've been using newegg for years, from their own fulfillment to third-party companies, using user reviews and product breakdowns to make informed choices. 90% of the time the cheaper prices and shipping are at Newegg.

The shipments arrive quickly and as described on the Newegg web page.

Ordered a gaming monitor almost 2 years ago and was able to get assistance from the manufacture on the item page i think its great manufactures can reply back to your review on Newegg

They advertise an rx 9070 xt for their 25th door buster sale. But the item was out of stock before the sale started. No offer of rain checks.

Advertising a product you don't have at a low price just to drive traffic is an extremely bad business practice. Or a scam. I understand running out quickly can happen, but that isn't the case. They were out of stock before the sale began. Boo Newegg. Do better.

I’ve bought hardware from Newegg before, but this order was a mess. Shipping got delayed for days with barely any tracking updates. To make it worse, when the box finally arrived, the specs on the actual item didn’t match what was listed on the product page. The support rep was polite and tried to help, but having to deal with a return after a long delay completely ruined the experience.

Imagine buying a brand-new $2,000 PC, launching Valorant, and getting permanently banned immediately.

Opening 4 support tickets with Riot to find out why, only to learn that the brand-new hardware is already hardware-banned.

It’s absolutely shameful to sell products labeled as “new” when they’re actually refurbished.

I'm extremely disappointed with Newegg.

I ordered an RTX Pro 6000 and paid extra for next-day shipping because I needed it urgently. I specifically spent more to make sure it would arrive as quickly as possible.

Now it's already past midnight, and my order is still showing "Processing." It hasn't even been shipped yet, so next-day delivery is already impossible.

What makes this even worse is that Newegg never sent me any notification or update. No email, no text, nothing to let me know there would be a delay. I had to check the order status myself and discover that it was still processing.

What's the point of charging customers extra for expedited shipping if the order doesn't even leave the warehouse? If Newegg knew they couldn't fulfill the order on time, they shouldn't have offered or charged for next-day shipping in the first place. At the very least, they should have proactively notified customers instead of leaving them in the dark.

Out $80 and no PC because I bought misleading GPU. Do not open box if you want to return or just go to your best buy. Will have a better experience

Ordered Frigidaire Toaster got A Culinary Chef Toaster I paid 95.84 for Frigidaire so they sent me a cheap one I could get off Amazon for $50.00 less. I know Culinary Chef took over Frigidaire. The Picture showed Frigidaire my packing slip said Frigidaire and the box said Culinary Chef so I opened thinking maybe they put it in their box, NOPE.
Sending back they said they would give me a refund, big deal..... Am I going to have a problem because I am sending back a Culinary Chef not a Frigidaire. This was from One deal outlet I guess it is a company they deal with. It took 3 weeks to get here. BEWARE !

We ordered a TV and sound bar system totaling nearly $3,000. Unfortunately, our experience has been nothing but frustrating from start to finish.

The first sound bar was reported as "damaged" during shipping. When I contacted customer service, I was told I needed to file a claim and wait up to 5 business days for review before any resolution could be provided.
Not wanting to wait, I placed a second order for the same sound bar. Incredibly, the second sound bar was also reported as "damaged" during shipping. Once again, I was told I had to file a claim and wait another 5 business days for review.

As a result, we currently have approximately $600 tied up in two sound bars that we never received.

At the same time, the TV we ordered has been sitting at a delivery station. We were told someone would contact us to schedule delivery. After reaching out to the shipping company ourselves, we were told they had been trying to call my husband to schedule delivery. However, we received no calls, voicemails, emails, or other communication regarding delivery.

To make matters worse, we also noticed an unexplained $75 charge on our account that no one has been able to adequately explain.

Between the shipping issues, delayed claim process, lack of communication, and poor customer service experience, we are extremely disappointed. We will not be ordering from this company again and cannot recommend them based on our experience.

EDIT: we finally received the TV but have YET to receive a response to our TWO other claims regarding the soundbar. Will NEVER purchase from them again.

I got a notification from Newegg and it reminded me of how horrible this shit was. To start they have higher prices than competitors. I was always able to find better pricing elsewhere. Sadly, i was kind of forced to buy. Everywhere else was out of stock, so I had to pay extra by buying from newegg. I later learned I did not need the component and went to return it. I bought this during Christmas, and it was written all over the site that all returns were accepted. I didnt want to lie and say the component was damaged. I mean i never even used it. But I also had no use for it. The return was denied. I never bought from them again. And to launch my business I have spent 40 to 50k on computer equipment since. Do not waste your capital. It is not safe with these clowns.

Update since they reached out. I don't want anything. I understand that what i purchased was only covered under a manufacturer return. I wrote this to warn other people about the fine print and disregard of newegg for its customers. These are components are worth hundreds, thousands, sometimes tens of thousands. And if you are buying through a third party like newegg or even ebay, which has great customer protections, you want a robust return policy for mistake or clerical errors. Most companies dealing with customers in a market like this would know that accepting the return for the accidental $200 purchase would have facilitated 10 to 20k worth of purchases by that same customer over the next year.

I have from bought from newegg since but only through Amazon or eBay. I would recommend no one give NewEgg money directly. I didnt realize the joke meme stock nature of its market action was reflected in how it also conducts business. An absolute joke.

If I could go zero Stars I would not hesitate a second this company is one of the most horrible platforms you can ever deal with when purchasing items, I just made a purchase for NVIDIA SHIELD TV pro last night and used their store credit card which has my information and now I was chatting with one of the agents who knows nothing about their job literally nothing and they kept asking me to verify the billing address and I gave them the billing address that's on the card that's connected to their bank system and they keep telling me the name doesn't match what's on the order, what do you mean the name doesn't match what's on the order? I just placed this order last night with my full legal name on it the same name I have it on your store credit card that also has my billing and shipping address and now we're telling me it doesn't match? they left me no choice but to end the chat, I come to call customer service to try to speak to them over the phone and they're not available, I went back to chat again to try and chat with someone else and they're not available after a few minutes, what kind of business are you guys running here, true scam and hassle this will be my first and last time dealing with you once the balance is paid off I'm going to close my account I'll never deal with you again, your customer service is all about people who got ready scripts to send not caring about your frustration or how to assist you with your order that you paid for, shame on you, do better