Nottingham City Transport Anmeldelser 

I have caught this bus almost everyday for 3 years. Within that time I have been let down multiple times by the company. Most notably: roadworks on, wouldn't let me catch bus on next stop down route; overcharging for a single and refusing to allow me to board when I've asked for a return; constantly late; all drivers are thick bar 3 or 4; nearly been in many accidents due to the drivers idiocy; drivers have missed my stop completely, list could go on. Considering your customers pay your wages, the company needs to start putting customers first. Terrible service and the customer service is even worse. Only use out of necessity, not through choice. Avoid, walk, and enjoy the brisk British weather instead - and you'll get there faster than with these buffoons.

I left my shopping on the bus. And it was arranged for me to collect my lost property, from the NCT travel centre at market square. When I arrived, the manager told me, that my property had been disposed of. They threw away non perishable items. They breached their lost property policy, which states, they will hold non perishable items of property, for 21 days. Please be warned, NCT are discarding of lost property, because they cant be bothered, to keep hold of it, in accordance with their own policy.

Useless, never on time, real-time can 1 minute say bus due in 2 minutes then next it's 6 minutes, 79/79a/79b definitely the worst, a few times I've put my hand out but it's not stopped, majority are friendly but get the odd 1 or 2 that are really rude.

-10 Stars. Buses are never on time. Bus drivers haven’t got any manners or respect whatsoever even starting arguments with passengers and swearing at them. Since the virus the bus drivers have been allowing the bus to be packed and every single seat is taken up by someone and there’s people stood upstairs and downstairs. There’s also particularly rude drivers on the route 28.

Bus company ok but if you want to use wifi,don’t bother you’ll mess about trying to get logged in lose 20% battery and end up nearly missing your stop; all for nothing😡

Took the bus today and while some measures are in place to protect the driver there is nothing for the passengers.
Would be nice if you ensure the seating is labelled or cordoned in some way to ensure travellers are 2 meters apart.

Government guidelines obviously don’t apply to nct...
I’m a key worker, currently on my way to work and the bus is near enough full!
No social distancing measures taken, just let any amount of people on.
It’s disgusting.

You need to consider people who are trying to get home from work and you say that it is down to the coronavirus have you checked on your boss who has bought it back to this city .and people who are waiting to get home from from work are going to suffer pollution from people who are smoking and waiting 3 hours for a bus exscuse me while go visit my dead brother at wilford hill cemetery which was down to your buses that you say have not changed much over the years

I can't believe how this service is taking full advantage of people! They are charging £10 for a family group rider before 9:30! Normally £6....ripping people off! Disgusting.

Absolutely awful bus service! Bus always missing or leaving too early/ failing to stop, because of this bus is overcrowded at peak times and no seats. I have made numerous complaints and never get any reply!

The worst bus service ever. Last month, the bus passed my stop three time without any sign that the bus was full. And today, the driver simply discriminated his passenger by forcing me get-off. The driver asked one standee to get off without any reasons. I feel being discriminated by the bus driver as he just tried to expel me off the bus. This is the fourth time I file a complaint about the bus 4 service. The bus license plate is YT6I FFV, and it was operated by a Black driver.

I have recently moved here as a student and this services has been much better than i have been use too. Always on time and have always been able to get a seat. Gone are the days of waiting 1 hour for a minibus to my village.

Disgusting transportation service, primarily used because it’s essentially the only service inside the city otherwise I’m sure customers would opt for a different business.

Some drivers are okay however the vast majority are rude, classic egocentric men who believe they have a right to treat people with disrespect and carry on their shift. Many drivers wait at stops for ages to chat with other drivers keeping the passengers on a much longer trip than necessary.

Unfortunately I had an incredibly horrible experience where a bus driver stepped out to wait at a stop as, as many often do for a cigarette or phone call, and as I stepped on the doors crushed me and trapped me between them. The bus driver was not concerned for my health but instead berated me for stepping on. After starring at me for a while he decided to open the doors and have a further go at me in front of the other waiting passengers. I was disgusted and physically hurt after this encounter and left a review on their website.

Unfortunately the rudeness does not stop at the drivers. The insurance team for NCTX replied stating they were looking into the incident and then sent me a letter which twisted facts from the cctv and essentially glorified all of the drivers actions and attacked all of mine stating I was in the wrong even by getting crushed by their doors. They even went as far as to end the letter by stating they were confused why I boarded the bus when there was no driver and made me out to be in the wrong. They feigned ignorance in knowing that bus drivers frequently step off the bus while passengers board, especially at that particular stop, as it made a convenient excuse for their actions.

Overall the business is clearly employed by poorly skilled individuals who only work because it’s the only job they can hold and clearly don’t want it.

I am currently looking into legal action against them for endangering my health and if you have had a bad experience with this business I urge you to leave a review on multiple websites so that people can realize how awful their customer service really is.