Why is the National Trust proposing to close the boat yard at Fellfoot park on Windermere Cumbria after 50 years of memorable facilities. It is just a tiny portion of the site. This appears to target... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The site and staff are of the usual high NT standards. The underground tour was great enjoyed by Nanna, Tadcu and the grandkids, 9, 7 and 4. There are two exits from the tour, back the way you came, o... Se mere
Went to portstewart strand beach yesterday 12th july 2026.which is an absolutley beautiful beach.but the toilets are an absolute disgrace. My young grandaughter was coming out of the toilet cubicle an... Se mere
Virksomheden har svaret
We went back to Nostal Priory today to view the gardens during summer what a disappointment I know it has been warm but the rose garden is none existent the rest has not been looked after at all it w... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
As Europe’s largest conservation charity, we look after nature, beauty and history for everyone to enjoy. We do it with the help of millions of members, volunteers, staff and donors. Without this, we couldn’t care for the miles of coastline, woodlands, countryside and the hundreds of historic buildings, gardens and precious collections we protect. Your support keeps nature and history flourishing. You help us care for: - More than 780 miles of coastline - More than 250,000 hectares of land - More than 500 historic houses, castles, parks, and gardens - Nearly a million works of art In 1895, our founders, Octavia Hill, Robert Hunter and Hardwicke Rawnsley pledged to preserve our historic and natural places. Their aim was not only to save important sites, but to open them up for everyone to enjoy. They created the National Trust, and more than 125 years later, their mission is at the heart of everything we do. We protect and care for places so people and nature can thrive. Many millions share the belief that nature, beauty and history are for everyone. So we look after the nation’s coastline, historic sites, countryside and green spaces, ensuring everyone benefits. From wild and precious places to the world outside your window the National Trust offers access, enjoyment and a chance for everyone to help out. Nature and the historic environment are under threat. They’re essential to everyone, they enrich people’s lives and are part of the fabric of society and they urgently need more care. Our shared places stretch across the nation, from Lizard Point in Cornwall, to Lindisfarne in Northumberland and Florence Court in Northern Ireland. As well as looking after the places in our care, we work with communities and partners across the nations to protect nature, beauty and history in towns, cities, villages and countryside.
Kontaktoplysninger
Heelis, Kemble Drive, Swindon, SN2 2NA, Storbritannien
- 0344 800 1895
- enquiries@nationaltrust.org.uk
- www.nationaltrust.org.uk
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 96 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Very disappointing
Visited Cotehele to see the Daffodils and very disappointed. Hardly any Daffodils around the grounds and the very small display inside the building was also disappointing. £51 entry for 3 adults and no concessions for OAPs is a huge amount to fork out. The annual membership is massive and only affordable to the rich. The cafe was also disappointing with only 2 sandwiches and no vegan choices. We had jacket potatoes which were very small with hardly any toppings and a feeble side salad. Also very expensive. An expensive and disappointing few hours.

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We purchased membership for two of our…
We purchased membership for two of our great grandchildren at Durham park on 18th February but as yet we have not received anything, I have phoned twice and been told there is no record of the membership, I've emailed the receipt and also sent a photo of the receipt and the green form we were given when we paid, we have had absolutely no.feedback from National Trust despite someone on one of their Facebook pages trying to help me. I find this disgusting, I'm feel like I'm banging my head against a brick wall

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Great places to walk
Great places to walk and visit across the ountry with family, friends and dogs. Just remember parking could be busy on summer.

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Decided to go to wightwick manor…
Decided to go to wightwick manor wolverhampton today unfortunately not enough parking spaces so as a member i wasnt happy.Ended up at himley hall loads of car spaces there.I wont be renewing my membership this year for the national trust.

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What has happened to national trust
What has happened to national trust. Tried to visit cardingmill valley, after driving miles, got turned away, carpark full, maybe if they hadn't closed the upper carpark we wouldn't of wasted hours travelling. Trying to visit anywhere over the festive period was impossible too. Membership is being cancelled and I would seriously advise anyone not to give them your money. I'm all for conservation but as members we get turned away, ripped off in the cafes and get absolutely no perks

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Parking mayhem
Visited Wentworth castle on Sunday 2nd arrived 10.30 queued for 45 minutes had to ask to be told the car park was full at least 50 cars trying to turn around in a single track road . Surely a property this size should have an overflow car park ?

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In December 2024 I order a NT gift…
In December 2024 I order a NT gift membership for my daughter and her partner. Temporary cards were emailed to me along with the promise to send the membership pack and actual cards shortly. By 1st March no cards had been received. I phoned NT to find out what was happening. I was irritated and remain concerned about what I was told:
1) I was told the issue was caused by me because I had only entered my incomplete postal address information! I objected because I think that is highly unlikely. I take care with my information, especially online.
2) I was told I had also entered only partial postal address information for my daughter! Again I think that is unlikely and certainly don’t believe I would have repeated the same type of error.
3) NT does have all my correct address information anyway, because I’m a member and it used my email address to tell me it was processing my gift application!
4) NT is legally required to have adequate, up to date and accurate personal information when processing but doesn’t appear to have done that. It must also have appropriate technical and management processes in place, and regularly test those, to ensure only lawful processing of personal data happens. It doesn’t appear to have done that either.
5) NT didn’t check or validate my information when processing or allowed it do become corrupted. Neither of which is acceptable.
Hopefully my daughter will receive her cards (oddly she has received other mail from NT) without further delay. I remain concerned however that personal data is not kept secure and is unnecessarily exposed to loss and corruption. NT please urgently review your systems and procedures.

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This site lost my text twice
This site lost my text twice, they are not making it easy to leave feedback...
National Trust family membership was £83 in 2016, raised to £169 in Mar 2025 - way above official rate of inflation.
Do we get more services along with inflated prices? I don't think so. Properties only got older and dustier, cafe food is still mostly unhealthy and even more expensive, children playgrounds are not maintained in many places.. Blossoms are nice though - but there are other non NT parks around as well.
NT management want less visitors paying more to compensate for the loss of working families - good luck with that..

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I was shocked
I was shocked, staff polite & cafe free from queues. I visited Tredegar House and was pleasantly surprised. staff were pleasant and interacted well with a family (sadly often not the case). Went to the cafe and found that I didn't have to queue (sadly often not the case). Cakes and coffee was nice too. A great day out in Newport.

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National trust polices in breech of the law
National trust polices state in many cases they are no fly zones even if they are not genuinely in a no fly zone. This is not accurate and should be corrected immediately they are misleading and in breach of the LAW!!
Trust should be prosecuted for not following the LAW to make matters worse they wanted to charge the photographer money to do it!
You are a shambles and should be ashamed of yourselves

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Website not user-friendly re: cancelling auto renewals
I want to support the National Trust, but I also expect to be able to go onto their website and cancel an auto renewal without having to go through the hassle I encountered in trying to do so. I received a letter from them telling me they will automatically take payment from my account in March. This was a surprise because I thought I had already cancelled the auto renew; however, in the letter that arrived, the wording stated: 'If you need to make any changes to your membership or do not wish to renew, please call us before March 14.' Excellent that they at least notify members before taking payment (many companies don't), but to have to phone to cancel a direct debit, seems tedious and wholly unnecessary in this day and age when you should be able to cancel an auto renewal simply. I would have been happy to restart my membership at some point in the future, but having gone through this much hassle, I'm not inclined to do so. Having said this, the person I spoke to on the phone was efficient, well-informed and provided me with excellent customer service. All I have, though, is his word that it has been cancelled. I have made a detailed record of the time and date of the call, just in case...

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Awful website
For such a big organisation, their website is appalling. Trying to renew my membership online.
I logged in fine, went to the renew page, I need to log in again.
Input the same details I just used, the renew page says they can't find my details, that my email/password is incorrect, despite already logging in with the same details on the previous page.
Then it says if I previously had a 'My National Trust' account, I'll need to re-register.
Ok, so maybe that's the issue.
I go to re-register, nope, you already have an account using these details.
Ok, lets try 'forgot my password', get the password reset link, input a new password, click to submit the new password, page just refreshes. Try again, same thing.
Maybe NT don't confirm your new password has been changed, I'll try to log in using the password I just input on the password change page.
Nope, that doesn't work either.
So I cannot log in using my details, I cannot re-register using my details and I cannot change my password, so therefore I cannot renew my membership online.
And now I'm locked out of my account due to too many password attempts.
I've given up and won't be renewing.
Wonder how many customers you lose because of this...

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Very poor
We have been avid NT members for many many years and still keep our membership going even though we don’t visit as often. I read recently there is a senior concession for 60 year olds (not widely advertised). Having rung up twice now over two months to alter our membership we have been told to ring again next month as it’s too late to change it this month! I feel we are being fobbed off; so once again we pay another month at the full rate. Judging by reviews read here the NT are not doing themselves any favours which is a terrible shame.

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As much as I support the NT and enjoy…
As much as I support the NT and enjoy going to places I have an issue. I rang to get the 25% discount, the person on the phone sounded as she did not enjoy her job, sounded quite miserable and was very unwelcoming. Made me feel that I was a unwelcome intrusion on her day. Left me wondering if she would have preferred me to stop my membership rather inconveniencing her with a reduction so that I can stay and support

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Try having just a little consideration…
Try having just a little consideration for people working at the lower grades. Taking a bonus off grade 11’s because the grade 10 pay is too close. Wouldn’t occur to them to actually improve grade 10 pay to more than a few pence above minimum wage.
Try communicating with upper management! Hilarious! state of shock that you would dare to do that.
Higher management far too happy with themselves. Talk to people on lower grades! their opinion of you is low. Try to appreciate your workers a little more, would not recommend as employers under any circumstances

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No clarity, no information and very poor customer service
I made an application to join with my partner for life on the 3rd of January. The National Trust have taken my money from my credit card, but I have received no notification that there was a problem until my wife called them to cancel her membership because of this new membership. They didn’t call me. When I called I discovered there was an ‘incomplete’ membership and that someone would sort it out and get back to me. Four hours later. I called again to find out what’s going on and the lady I spoke to can’t tell me why it was incomplete and the only solution is to send my money back. I have asked to speak to a manager but that is not possible. The only solution is to wait for 2 to 3 days until someone calls me with a refund and a re-application. Not very good customer service at all, especially when they can’t tell me why it has been incomplete or assure me that it won’t be incomplete again, very disappointing.

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We found the Aira Force National Trust…
We found the Aira Force National Trust coffee shop closed during opening times.
Staff briefing, the notice on the door said and indeed we could see staff sitting inside talking.
It was freezing cold, we came from afar
and we were dying for a cup of coffee.
What do you think about that?

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Peppercombe Bothy
We have a little Bothy, here in Peppercombe, on the North Devon coast, its nothing more than a, damp, stone building, with a sink, two wooden raised platforms to put an airbed, sleep mat etc on, and an outside loo. Last year, this very basic accommodation, could be yours for £40 per night, and for one night only. This year, the NT, have the audacity, to ask £100 for two nights, with no one night option. I only live five miles away from this bothy and have stayed in it on many occasions and believe me, it is basic and nowhere near worth the money they're asking, for example, not once has the bothy been cleaned, checked etc, between bookings and on a few occasions I've sorted out issues myself. I carry out work for the NT as a sub-contractor and see first hand the way things are run, and if I had left a legacy to them, I'd be turning in my grave. Unfortunately, these price hikes are necessary to compensate for the incompetency, of those that run the trust. A trustpilot rating of 2.1 for the so called 'custodians' of so much of our heritage, speaks volumes. They're getting no more of my money.

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Truly a wonderful organisation
Truly a wonderful organisation. Properties a bit dark now due to their over the top concerns over daylight which is fine but when you cannot actually see the rooms properly and are tripping over it is a cause for concern. That said what a great club to join. Fab.

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Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.







