National Pallets Anmeldelser 

Didn't turn up to collect on Friday despite me asking (via chat as its the only way to contact them) at 3.30 if was definitely being collected that day. Contacted them again on Tuesday (after bank holiday) to be told "I will look into it and contact you by email), nothing heard. Repeated the contact on Wednesday to get the same response and then because I hadn't replied within 1 minute they ended the chat. Absolute shambles and zero customer service.

Utterly abysmal and useless service. Wasted 2 and a half weeks of my time going back and forth, waiting for replies, with nobody being proactive and telling me what they needed and when. Ended up annoying one of my customers who didn't get their much needed delivery when I said they would.

Never use National Pallets if you want to retain your customers, or your sanity.

Lost the pallet (probably delivered to wrong address). Came back to retrieve it (to right address!), and told him it never arrived. Driver did not seem surprised. Package now missing for 2 months. Not responding to messages.
Utterly useless from what I can tell. Avoid these people like the plague.
Tim

1 star is too many for this company. I booked a pallet for delivery to Ireland on the 13th April. At the time of booking I completed a commercial invoice and paid nearly £300. it took 10 days and numerous emails repeating the same procedure, re-completing invoices before they would collect although the first one I filled out online was the same information as the last. There was no sense of urgency nor any compassion. The guy dealing with my case 'Tim H' was uterly useless. The issue could and should have been dealt with by 1 simple phone call.

lost my pallet 2 weeks ago, dont keep me updated, tracking history is glitchy, so looks like one of the employees stole it. no phone numbers to actally talk to someone, online chat cant help once its more difficult.

Claims@nationalpallets dont respond when you email them, ( atleast 50 % of emails no answer ) and you can’t phone them !

utter garbage service. dont waste your money !!!

i wonder if they have the time to respond to a bad review... but not actually look in the hub for my pallet?\

Don’t waste your money people,
Don’t waste your money people
Terrible
Terrible
Terrible

Will never use these cowboys again

The service was great!

Absolutely appalling. "System Glitch" meant my pallet showed as collected when it wasn't. Promised collection next morning as a priority. Failed at that as well. First and last time i will use them. I have requested a refund and will be finding a different company who can actually do the job

I can't reply so adding my response to national pallets here: The number i gave is the correct one - this is the whole point, the pallet showed as delivered the next day but was not - you'll have the multiple call recordings of my conversations with your team. I can even supply the ring doorbell footage of the delivery about 5 days later if you want!

Disappointed that they fail to collect the pallet and no able to communicate this nearly a week late. Several email later, and chasing to found this out. Clearly luck of communication with customer.

Save yourself a load of hassle and avoid this company at all costs.
To sum up the experience, and I've experienced all the below on the only two pallets I've ever sent with them ...... (And will only send with them!)

Couriers turning up a day early (Than the scheduled collection date)when its not ready / no-ones around, then not turning up at all on the due collection date, Pallets being marked on the online tracking system as 'Cancelled' mid way through the delivery and no one knowing why, or the whereabouts of the item (Still to this day!),
Second pallet - being marked as 'collected' on the tracking even though 4 days later its still sat here on my yard not collected. The first pallet arriving at the destination of the second pallet (Delivered to wrong address even though the delivery stamps stated the correct address), around 150 miles apart.
Very poor communication - you physically cant get hold of them by phone, the line just dies after one ring. The online chat system just takes you in circles "we're very sorry for the convenience and will provide you with an update as soon as we hear back" and you get no update, so you try again the following day, except your greeted by another agent now and have to go through all the details again only to be promised fake promises and lies once again.

Save yourself a whole heap of hassle and unnecessary stress and just pay a bit more and send your items with a reputable, reliable company such as some of the larger pallet companies.

Ivy on live chat was very helpful but the information received by her and passed on to me from the courier was unfortunately totally wrong.

Used Haulage, couldn't track the shipment and was delivered a day late

Fast prompt pallet delivery great job thank you guys 👍 A+++++

Shiella was really helpful with my issue, really nice and got straight to it without needing to ask me so many questions.

I am very grateful for their affordable and efficient services. I have never had issues with any of my pallets as they were collected and delivered promptly. Thank you for the good work!

Recieved delivery eventually. Still you guys need to work on communication.
I was told i will recieve delivery on the day for sure 2 days in a row. Recieved next week. I was waiting 2 whole days for nothing.

Awful service , would never use again!

This was a very poor experience, collection was a week late and delivery was 3 weeks later than scheduled, which is a disgrace. The only reason this is not 1 star is because the support staff (online chat) were prompt in their replies and the item did eventually arrive. This was a delivery from UK to Ireland.

I currently have a missing incoming pallet delivery and no way to contact anyone or find out where it is. They have subbed the delivery out to a courier and say they can't get in contact with them, and won't tell me who it is so I can't make any effort myself to locate the pallet. The chat agents are worse than useless. Do not use this company.

The delivery was collected and delivered of my pallet was done smoothly and efficiently. Will definitely use the system again.

Pallet was not picked up on designated date
Had to use a Sameday service at an extra cost to myself