Palletways UK Anmeldelser 5.057

Driver was Marcello, depot 42.
Really nice friendly and helpful.

Very poor. Supposed to deliver a shed on Thursday - eventually turned up, unannounced, today. Very rude driver. Many items damaged beyond repair and having to be replaced.
Having had a reply from Palletways asking for the delivery ID. I can’t provide one as you never contacted me!

Lost an item (big so god knows how...).

Manufacturer has discontinued the item, I had the last in stock.

So stuck now due to their icompetence.

Delivery didn’t bother to ring on the bell or inform us that th delivery was taking place (we had stayed in all day to receive the delivery). Instead the delivery was left outside our property on the road. When we talked to the “customer service” man we got the “ it’s our policy to only deliver on the road”. No consultation or consideration given to the customer. And a complete failure in terms of achieving their stated mission of “making a real and positive difference to our customers ….”

Good communication and delivery as expected

Quick delivery, considerate and was able to deliver heavy item to a sensible and convenient place.

I usually don't write reviews, however I am so disappointed that my scheduled delivery did not arrive. There has been zero contact from palletways, had to conanct the seller to ask for tracking details. The pallet is in the delivery depot for 5 days, so it is even more disappointing. It is an olive tree, so I wonder in what state it will arrive, if it will arrive at all!

All delivered quickly and efficiently. The driver, James Gough, was extremely pleasant and polite and a credit to your company.

James from depot 42 delivered to us today and went above and beyond to help us out in where the delivery needed to be placed. Very good service and James is a credit to Palletways

Today it was suppose to send back an complete engine, in the same pallet that come , the same signs the seller mark on it. It comes a STILLER truck, driver seen a black mark on the pallet, I swiped my hand on it to show him its not oil dripping, just a dirt pallet, driver was very rude, never met someone with such attitude towards a customer. He ignore anything I said and left. I have camera outside, I have him on camera making such rude comments towards me , even saying he doesn’t trust me that maybe I have swapped the engine that has been delivered with my broken one. Really bad experience, not recommended

Marcello was super polite and very helpful- lovely guy 5*

Marcello was helpful and professional.

Failed to turn up on the assigned delivery day and did not trouble themselves to advise either the seller or the buyer. As such, I lost a day's wages waiting for a delivery they had no intention of completing.

I was then given another date for delivery but had to contact the seller for the two-hour delivery window. With 20 minutes to go until the end of this window, I contacted the seller for an update. They then fed me the same nonsense Palletways fed them - that the delivery day and window is only a guide and can be affected by traffic or a myriad of other factors. All true of course, although it remains unclear which of these factors prevents them from communicating.

To cap it all, the driver then shows up and feels it appropriate to comment on how stressed I seem and to deliver the immortal line: "It could be worse - you could have my job."

I think not. Aside from anything else, I turn up when I say I will and if I am delayed, I say so.

The driver came in, he was very polite hus name marcello from depot 42

Very friendly driver.

Not friendly, staff and managers were rude. They also refused to deliver the boxes inside to the garage and instead left a large pallet outside of the house. Beware when ordering and departing with your money to first specify that delivery means delivery to the house and not outside!

Today we had a delivery by Palletways. Driver Marcello (42) was a kind and professional. Thanks a lot.

Marcello from Palletways depot 42 was friendly, polite and helpful. Palletways placed where we wanted it. He was a great ambassador for the company

Two delivery dates came and went. Still no delivery. 2 days off work waiting in all day. Wasting my time and costing me money in lost earnings. Still without any delivery, the job of having my bathroom fitted cant be done. avoid at all costs.