Nationalcar Anmeldelser 

We had the worst attitude and customer service in Antalya with National Car rental!! First of all we ordered a suv and the suv they offered was smaller than a car. Then they offered us a car with 129$ extra charge daily!!!my husband has an emerald statue in National! When we compare the customer service in America, the staff Ahmet told us “ this is not America, this is Turkey, we don’t operate the same! After we dropped off the car, my son forgot his Ray Ban sunglasses in the car when went back the next morning they said they don’t have which we clearly know where left it! We tried to reach the corporate office in Istanbul but couldn’t reach anyone!!
We will never rent from National in Turkey again and will tell all our friends about our experience!!

San Antonio Airport, National Car Rental....The service I received was outstanding there. I was treated with respect, well taken care of and professional with the personell there Cynthia, Mr Wolf in the parking lot and Anthony and AL at the counter. They all was very helpful and informative to make sure I was comfortable and recieved the utmost attention in a nice timely manner......Thank you all once again,....

I had a reservation for a van for 2 weeks in Hokkaido Japan. My flight changed and I was due to arrive a day later. I called National to ensure it was OK, and they said they had no cars available. Incomprehensible that if I arrived a day late, there were no cars. I used to love National, but they abandoned me in Japan. I rented from Toco and they took care of me.

On Nov 10th, 2022 I rented a car from Nationa car rental at Billy Bishop airport. On Nov 12th at night, the car made a weird noise. I barely drove it anywhere, it probably had 35 miles on it from the moment I took it. So I called enterprise the morning of the 13th and they said to drop it off at Pearson airport as there was no other cars to exchange it for at Billy Bishop. I told them the car seemed to make noise and the representative said if it moves then it would be faster an easier to just drive it to Pearson and get a replacement car then wait for a towing truck. So I drove it to Pearson and received another car. Keep in mind I had a toddler with me this entire time and my pregnant wife, and I told the representative that it may not be safe as I have a child with me. He didn’t say anything except to just drop it off and to get another car. I told the desk that the car had some mechanical issue and I have nothing to do with it. I did not get an accident and the car was mostly parked. On Nov 17th I received an email from Damage Recovery. They requested information on the damage. I sent 3 emails explaining what happened exactly. All emails explained that the car did not get in an accident and it was parked 85% of the time and was used very lightly. I received No response. On Dec 10th I received an email stating that I owe $1904.02 for the following damages a catalytic converter, an oxygen sensor bank upstream and downstream. First of all catalytic converters are damaged due excessive clogging. Meaning it doesn’t go bad suddenly in one day, so I wasn’t the one who caused the excessive clogging, this is due to National not maintaining their cars. Second of all oxygen sensor banks are damaged by excessive byproducts of combustion. Meaning i couldn’t have damaged the sensor in one day by driving less than 40 miles. It absolutely makes no sense! It’s such a shame that these mechanical issues could have been avoided by the maintenance, because not only did they cause me great inconvenience by having to replace a car in the middle of my vacation but having to put my toddler and my pregnant wife in a car that was very unsafe to drive just because it was inconvenient for them to tow it and replace it. And now they bill me for their incompetence of maintaining their cars! I should be refunded for the inconvenience and stress I had to go through! Unbelievable do not rent from them!!!!

I am a long time elite member of National, this time I am in Dublin, IR and I rented a car for about three months. National used it partner Enterprise to process the rental, this people have already charged my credit card for the 1st month, then for the 2nd month in advance (I am billed monthly), but they totally refused to give me a receipt for the charges they made to my credit card, charges that have already been posted. They say that I won't get a receipt till I return the car in December. This makes no absolute sense, they already charge my card, payment has already been posted, but I won't get a receipt for the payment already done?

I am an Executive Emerald Member of National Car Rentals and their service at Toronto (YYZ) Airport is the worst I have ever experienced from a car rental company.

I booked a Luxury car and when I went to pick it up they said there were no cars on my category so I was out of luck. I told then I could wait until a car would be returned and cleaned. They responded that I needed walk the lot and pick a car or that they were going to pick my car for me but that I needed to leave ASAP.

The staff was not helpful at all. The car they gave me was dirty inside and the back windshield was extremely dirty. I couldn't see through it at night time. I found long hairs all over the car (trunk, driver seat, back seat and over the steering wheel. Whoever cleaned the car did a horrible job.

I ended up calling National Customer Service and they asked me to return the car an get another one. I went back the next day and their staff was very rude and said here to go. This is the only car we have for you and don't complain. I was not happy with their rudeness and lack of respect.

They had other cars on my category but they took them away the aisle where I was able to get them just after I asked if I could pick those cars. There were 2 cars there and the National/Alamo staff got on these cars and hid them for other customers that had not yet arrived to the place.

If you are thinking of renting a car in Toronto Airport, please Do Not Pick National or Alamo if you want a good experience. Trust me!

When we collected the car (Bergerac) we were told by the attendant that all the damage on the car was recorded on file and that they had images of the damage (it was a heavily marked car). Then when we came to return the car, we were accused of having caused a large scuff to the bumper that was already there when we had collected the car. When I tried to dispute this saying I was told that the company had prior pictures and a damage record, I was told that the damage record for the car was blank and no photos existed or had ever been taken. Luckily we had taken our own photos of the car and could prove the damage was not caused by us. Before I had been able to find the photo, the attendant told us he was convinced the scratch was new because of the way it looked (which was clearly a lie) and that he knew all of his cars inside out and that he had thoroughly inspected this one himself prior to renting it to us (which was also clearly a lie). It felt like we were being scammed as vulnerable tourists and I would not use this company again or recommend it to friends.

They used to be great. I don't know what happened. Now I have to spend more time with customer service to get things right than ever before. Waste of time in my opinion. I should just be able to rent a car and return it. They promise one price then charge another on return. I ask/reserve a specific car type and when I get there, it's not available. I am an executive elite member, I used them a lot... No more. Time getting what's expected it more valuable than time waiting on the phone with customer service.
I'm done with national.

Booked a car with National for Villahermosa airport in Mexico for 24th November 2019. I arrived at the airport only to be met by their agent saying that the car I booked was not available and that they had no other cars available at all, and I had to request a full refund through the booking website. The booking website refused a refund saying they only provide partial refunds even though no service was provided. I attempted a chargeback only for it to be refused as National claimed it was a no-show and denied that no cars where available. National acted very dishonestly and the booking company holidayautos.com can not be trusted to honour service obligations. I had to book a car with another rental company costing even more, plus the original booking amount that was lost.

Not only should the car I booked have been available, or at the very least an alternative, National should also be honest about this when trying to get a refund for services not provided!

DO NOT EVER BOOK WITH NATIONAL OR HOLIDAYAUTOS.

Booked (and paid 1000 euro's) the rental car upfront. Upon arrival at the desk of National in New Orleans Airport a lady called Merrel (or Merryl) offered no service at all. What a horrible person!!! After showing the voucher and credit card she told us that the name on the booking was not the same as the name on the credit card and therefor she could not give the car to us???? What??? I paid that car in full upfront! They only needed the credit card to charge the safety deposit of 200 USD. What a BS! It was the beginning of my holiday.... No rental car!!! I had to book a new rental car (again over 1000,- euro) because of her and lost not only an extra 1000 euro but also almost a day to get that arranged. National Rental Car -> NEVER! NO MORE!

I have used National 2 times both in DK and in Spain and both have been a wonderful experience.

I already booked them for my next trip to Denmark in November.

I have recently completed my rental of one of National's vehicles in LA, USA. I booked a "Jeep Grand Cherokee or similar" online. However, upon arrival I got to choose between a Jeep Compass and a Dodge Journey. I know that I cannot expect to get the exact Jeep G.C., but I do expect a car in a similar class - this was not the case, as only much cheaper options were presented to me. I ended up taking the Dodge, but with no discount.
I used National (and not the cheaper competitors) to avoid situations like this. Is this really what to expect from National?!

I have now rented cars with National 8 times in the last few years.

They have actually managed to fulfill my expectations almost to perfection. The very limited issues have been solved to my satisfaction.

- The Emerald club system allows me to pick my car. This means a lot to me.
- Good cars, mostly almost new with low milage.
- Cars have en all been very clean inside and out.
- The attendants have always been very friendly and efficient.
- When renting at National, I have never tried to wait in line, for more than 2 minutes, for check out or return. (very much unlike my experiences with other establishments)

Bottom line for me it is worth the extra pennies.

The customer service attendant who I spoke with when picking up the car (Friday November 21, 2014), couldn't be bothered with anything that would take time away from his scheduled Friday night activities. The customer ahead of me was missing proof of address (a bill) and asked the attendant if he could run to his place to get it (he mentioned he lived 5 minutes away in the same neighborhood). The attendant without hesitation said NO, it would be closing time by the time he got back. When it was my turn, due to it being past closing time, the attendant could not be bothered with properly checking the car with me nor giving me any sort of instructions about the basics of the vehicle I was renting. He handed me the keys, asked a co-worker to open the gate for me so that I could leave.... Simply appalling!

Had it booked from home, but arriving at Vancouver Airport, they did not have my car.
They asked med to transfer down to a smaller car without a good reduction in the price, also they tried to sell me all kinds of insurances you don't need. Also a very long waiting time, even though the no que at the desk. The staff was very rude in their way of speaking.
Not recommended.