Nationalcar Anmeldelser 

Am 04.03.2026 habe ich ein Fahrzeug in Memmingen Flughafen gemietet.
Alles hat perfekt funktioniert. Das Fahrzeug war in einem sehr guten und sauberen Zustand, und der gesamte Ablauf war unkompliziert und professionell.
Ein besonderes Dankeschön an Herrn Ali am Schalter für die freundliche und hilfsbereite Abwicklung.
Ich bin sehr zufrieden und kann es nur weiterempfehlen. Jederzeit gerne wieder!
Danke 🙌

J'ai réservé une voiture à l'agence National d'Orlando pour 4 semaines. Mais j'ai raté mon vol à Paris ; j'ai alors annulé ma réservation, plusieurs heures avant le début de la location mais pas dans les 6 heures exigées. J'ai demandé un remboursement au moins partiel au service client de National, qui ne m'a pas répondu pendant 15 jours puis a refusé tout remboursement. J'ai donc perdu 1600 euros pour une voiture que je n'ai jamais vue .....

We rented a vehicle to move items from MA to NC. First they didn't have the vehicle we reserved and second after we picked up the vehicle and packed it we realized the license plate was expired. We were driving down leaving after the movers came. We had to pivot buy plane tickets to be there in time for the movers. Not only did this location mess up by renting a vehicle with expired plates they did nothing NOTHING to compensate for the trouble they caused. We did not even get a refund for the gas we put in and never used. HORRIBLE experience. I will never do business with National ever again.

I would report on this recent rental and the lack of response from National over the theft of my credit card number at the LAS airport agency.
To summarize I used my credit card to rent the car and at the agency on Dec 9, 2025, where I handed it to the gate agent at the exit. I use this card exclusively for car rentals as it has the CDW insurance included and this rental in LAS was the only one for 6 months.
One week after the start of the rental, someone started posting purchases through Facebook. My bank highlighted this and, since I did not make these purchases, my card was cancelled on December 18th. This created a serious issue as I had another National rental planned for Dec 20 and I had no available credit card with insurance coverage.
When returning the car in Las Vegas I brought this to the attention of the agent at the Returns (Kevin). Kevin told us that someone would contact us as National takes this seriously.
Well, I guess not that seriously as I have heard nothing.
I phoned National in January and was given a file number and was told the area manager would contact me.
Nothing. Followed up in writing to the email the phone agent gave.
Crickets.
Clearly National hopes I will drop this and that they condone credit card theft by their employees.

Wendy and the team at National BAQ were excellent and went above and beyond to help us out. We had sixteen bags and they went and got a cart and helped us to load into the cab (which they also arranged for us!)

They have never disappointed
Very good customer service
Great choice of cars especially with Emerald Club membership you get to pick and choose the car/truck
A special thanks to Gloria very friendly guided us quickly and Paul upon the return of the car made sure that we had a great rental experience ( FLL airport )
Amazing team great experience as always

We had arrived in Cancun and had a reservation with Budget that they said the couldn’t find. Immediately we went
to National. Customer services was the best, good prices and super fast. We will come back with National. Berenice was the best. Thanks National.

Super slow pick up. Waited for ages. One person servicing a line of 5 families. We had kids who were restless from the flight and then we had to wait in a car park for 40 minutes.

What a pleasure it is to deal with Enterprises’ Emerald Club (National in the USA) in Orlando after the nightmares I have had with other rental companies – in particular the German one that sounds like number six. I won’t use their name, but unlike National they set out to extract as much extra money from you as possible. Their unscrupulous agents must be on commission. They say you have been “upgraded” and then charge for it without your knowledge. They add completely unjustified fuel charges (despite receipts proving otherwise) and extortionist “smoking charges” – more than the original rental charge – even though my wife and I don’t smoke. Then, when challenged, argue about it endlessly. By comparison, renting from National's Emerald club was a dream. The cheapest on the market for our grade of car, a seamless collection and return system and no nasty surprises on the bill later. We particularly liked the option to chose the car you preferred from the selection in the car park Well done Emerald Club.

We would like to thank Emma on the car rental desk at Dublin airport T2 for her outstanding welcome always. She is always very helpful and projects such a happy face on the desk .We will be hiring from National/ Enterpise again ….the car was very satisfactory .
Jayne & Adam Garrett

Cannot be recommended! Book with another agency with a better service!!

11 November - 18 November 2025

1. The premium SUV we booked several weeks in advance wasn’t available. Spent a long time on this problem, after about an hour there was a car anyway, just needed a clean. Waited another 30 min. 7 persons + luggage couldn’t fit in a smaller car.

2. Was promised 1/2 a tank of fuel with no charge for the inconvenience.

3. After returning the car, I’m charged for the 1/2 tank of fuel, of course at a considerable extra price and service fee.

4. My mails are on the problem are not answered.

So in summary- Spent a long time getting the car, promise on free gas left me with an extra bill for overpriced gas, and no one seems to be interested in solving the problem.

Nice cars,low mileage, staff was argumentive with the fuel I just showed receipt for.taken on angle with a picture and said it was below. Just snotty attitude. Renting here just makes my anxiety go through the roof with the reviews. They are all the same tho.

I want to recognize Rhonda (@BWI) for her outstanding customer service. She was patient, friendly, and professional throughout our interaction. I was dealing with an emergency and needed to book a rental car for just one day. Rhonda calmly guided me through the process, ensured everything was handled quickly, and provided reassurance during a stressful situation. Thanks to her support, I was able to resolve my urgent need smoothly.

IF I COULD NATIONAL, NORTH SHORE ON PEMBERTON, I WOULD GIVE THEM A “0 STAR.” WE WAITED 4 DAYS FOR A RESERVATION, TOLD THEY WOULD SEND RESERVATION SUNDAY OR MONDAY WHEN CAR CAME IN. MODAY ON THE PHONE WAITING FOR HOURS AS CARS CAME AND WENT, WITH LINE UPS OUTSIDE. FINALLY SPOKE TO MANAGER AGAIN, PROMISED TO KEEP THE ONE LARGER CAR LEFT AND CHARGE SAME CAM CLARKE RATE AS SMALL CAR. WHEN MY DAUGHTER CAME, HE HAD HER SIGN A CONTRACT, WHICH WAS DOUBLE THAN RATE PROMISED AND SHE HAD NO CHOICE. SHE DIDN NOT REALIZE AND OWNER OF COMPANY WOULD NOT DO ANYTHING. THEY ARE NOT REPUTABLE. GO ANYWHERE ELSE, LIKE ENTERPRISE ON NORTH SHORE. THEY WILL HONOUR THEIR MISTAKES AND NOT TRY TO CHARGE YOU MORE THAN PROMISED. OWNER REFUSED TO DO ANYTHING!

Overcharged and no response – Very poor customer experience!

I reserved a car through Enjoy Travel with National Rent a Car at Cologne Airport between July 3–10, 2025, for €388, including insurance, cross-border fees, taxes, and everything else.

At the counter, however, I was charged €688, which is €300 more than the confirmed reservation. Nobody explained this overcharge to me.

Moreover, they had entered my email address incorrectly, so I never received the contract or important documents.

I emailed Enjoy Travel to report the issue, but received no response at all.

As if that wasn't enough, while driving through Gent (Belgium), I received a LEZ fine, which I wasn't informed about in advance. National car rental demanded €30 additional processing fee.

This is completely unprofessional and unacceptable. I kindly request a refund of the €300 overcharge, and compensation for the lack of transparency and customer support.

▪ Rental period: 3–10 July 2025
▪ Contact: +90 505 904 4758

Keine Antwort, überhöhte Gebühren und unklare Zusatzkosten

Ich habe zwischen dem 3. und 10. Juli 2025 über National Rent a Car einen Mietwagen bei Enjoy Travel am Flughafen Köln gebucht. Laut Buchung betrugen die Gesamtkosten inklusive Versicherung, Grenzübertritt, Steuern usw. 388 €.

Am Ticketschalter wurden mir jedoch 688 € bzw. 300 € Zusatzgebühren berechnet. Eine klare Erklärung dafür gab es nicht.

Außerdem wurde meine E-Mail-Adresse falsch eingegeben, sodass ich weder Vertragsunterlagen noch Anweisungen erhalten habe.

Ich habe Enjoy Travel umgehend per E-Mail kontaktiert, aber bis heute keine Antwort erhalten.

Zudem bin ich unwissentlich in eine Umweltzone in Gent (Belgien) eingefahren, ohne die Autovermietung zu informieren. Daraufhin wurde mir nicht nur ein Bußgeld, sondern auch eine zusätzliche Bearbeitungsgebühr von 30 € berechnet.

Ich bitte um Rückerstattung der 300 € Überzahlung und entschuldige mich für diesen schlechten Kundenservice.

▪ Mietzeitraum: 3.–10. Juli 2025
▪ Kontakt: +90 505 904 4758

I always hate getting a hire car. Does not matter how much insurance you get it never covers everything as is the case with this mob. Your tired. You have traveled for days, you are punchy. You think from the confirmation email you have everything covered..First off he would not take my CC which every other place on our 8 week trip had so I had to transfer money over to another one and be charged a conversion fee from my bank. He then wanted to put a hold on my CC card for $1500 which I asked him to check. He then wanted to hold $500 which again I told him was wrong. On their website and confirmation email since I was receiving a small car was only $300. It was just a struggle with everything from the get go. As we were leaving he said “oh and if you get a chip in the windshield we replace the whole thing which you will pay for”. Real hard work getting the car.

If I could give 0 I would I went to pick up my car at RDU through the emerald plan via my at organisation it was all booked and there was a manager African American built guy if you ever go there I think he was the manager he refused to give me the car because I didn’t have a return flight. He was so rude in his manner. I ended up renting with thrifty who didn’t ask for the same thing I rang national to complain and they did nothing and I wrote to the CEO who did nothing.

I had a flat tire in the middle of the road. I got no assistant despite waiting for 2 and 1/2 hours on the road and multiple phone calls. The operators on the phone were unsympathetic and totally worthless and of no assistance. I had to get the car towed on my own accord to the closest National/ enterprise dealership to get a replacement card. The car I had did not even have a spare tire that I could change.
Getting a replacement car which was in the category I booked was next to impossible. I had to change three cars at three different locations before I got a car that matched my original reservation.

I'd like to them higher however, as big as they are they need to maintain their fleet much better. We have a corporate account and rent multiple vehicles on a weekly basis. Making a reservation is easy, most of the staff tries and usually is helpful. Where they completely fail is with the maintenance of their vehicles. I've rented from the Charlotte airport location a dozen+ times over the last 5 months. I've had problems with at least half of the vehicles; it's not topped off with gas, the air conditioner doesn't work, it needs oil, it needs the brakes changed, it's due for service, windshield wiper fluid is out, the tires are low, the key fob batteries die and you have to use the key to get in the car and so on.

We're Emerald members, why are so many of the cars NOT maintained? Let me guess, it's too expensive. For a routine rental you can set up the rental, pick up and drop off easily. Try to change or extend your rental you log into the site and then it says you have to call them. Then you're on the phone for 20-30 minutes just to extend a rental. Why be an Emerald member, just because it's a bit cheaper but you waste time extending rentals and the cars are not maintained in the emerald isle?

Same thing with enterprise. Why do they refuse to let you talk to someone that works at the location you are renting from?
Flight got delayed and I land after they close, asked three times to talk to someone who actually works there and never was able to. Only spoke to people with strong accents that were 0 help.