Nationalcar Anmeldelser 

I reserved the car in Denver and got an online price of $500 or so dollars for the 10 or 11 days I was there. When I got there, everything was great as it usually is. I went right to the car, didn't have to sit at a counter renting it, but when I returned it, the bill was $720. I didn't notice it right away because they email it to you after you've already dropped off the car. I called after I got home and I left a message and a woman named Mia called me back. She got the particulars and then call me back again which I thought was great. She explained the situation said that some of the fees had gone up since I rented it 6 months earlier but there was some changes in the contract of the account I was using and therefore the price had gone up essentially 40%. I told her that wasn't right, and if the price was going to change they should have told me before I rented the car perhaps in an email so I have the choice of whether I wanted to go with the price that was now 40% higher. She agreed and said that she would request a refund for me and it should process in about 30 days I called her back about 45 days later and she ghosted me I texted her and called her numerous times after that point and she never returned my call. Not a good way to treat your customers. Now I'm going back to Denver and I'm not even looking at National car as an option.

We rented at the Las Vegas airport and Dee and Reggi were excellent in assisting us with our rental. Nice to get great service! We always rent with National!

What a scam! Booked a 'Mercedes E class or similar luxury car', but when I arrived was served multiple excuses for why the car wasn't available. I could, however, get an 'upgrade', and ended with a Mazda CX-5 with a puny motor and no navigation system.

Will never use again.

I am not happy and will be seeking additional resolution. I rented a car, it was vandalized at my hotel while I was sleeping. The person was arrested and charged. I'm being stuck with the bill for this vandalism and the national rep said, and I quote, "it's easier for us to get the money from you than the other party." I can't press charges because it's not my vehicle. National isn't pressing charges to reimburse me for the charge. I settled the payment with your team but wondering if I should seek legal consult as there is a police report of the known assailant, location of said person, etc. Yet somehow I'm being stuck with the charges. I am at the highest tier possible with your company but I will no longer use national, and will advise my entire team to not do so as well as this was a poorly handled situation. I, the customer, is being stuck with charges instead of your team going after the person who damaged the vehicle. Absolutely ridiculous.

I urge anyone reading this review- DO NOT USE THIS COMPANY. There are several other options out there. Long story short- I rented an SUV (-Wrangler) for 1 week in Miami, FL. During the 7 days- we may have used the car for 3 days (all short drives). Our final 2 days, we had not used the car and on our day of departure, the car would not start. We called National and they attempted to send us an uber as we needed to get to the airport for our flight. The uber never arrived and I came out of pocket for a ride to the airport. Despite paying a considerable amount for the rental, I only asked to be reimbursed for the out of pocket cost to the airport. I was instructed to send a receipt however it took several emails before I heard back. I reached out several times and was passed around to several representatives and managers (four to be exact) and to this very day- my claim goes unsettled. The customer service at this company is very much lacking. Emails and calls go ignored and when you do get an answer- the reply leaves one wondering how this company is still in business. The last manager told me to reach out to a voucher company. I have no clue as to what he was talking about. No instructions were given at all. This was the last time I’ve heard from National. I will never use this company again.

National stole over $800 from me. I rented through Priceline, got a poor car from National and was offered an upgrade, which I returned for the next day. In the return line, the worker from National asked me if I was "closing the contract". I said I don't know what that means but I'm upgrading, so I guess so.
What "closing the contract" meant was that my rental agreement was voided. Surprise! On a 22 day rental for $920, I had a car for one day and was then denied a car or a refund. They said deal with Priceline.
The confusion in the car line and the failure to explain that I was being asked to forget $900 was NATIONAL's FAULT. Not Priceline' nor mine.
At "customer service" phone line, I just met a wall, zero interest in helping me, and refusal to acknowledge to origin of the problem.
I am 66. This has been the worst customer service I have ever had. National is fine with taking money for no service. I call that theft. They don't care
Ivan, the manager at the counter last the Sacaramento airport, should not be working with the public in any capacity. He was completely unhelpful and escalated the situation. He is terrible with human beings.
DO NOT USE NATIONAL CAR RENTAL. THEY ARE NOT HONORABLE.

This is a letter i sent to them since back in September and they totally ignored me
Dear National Car Rental Team,

I am writing to express my deep dissatisfaction and concern regarding the final bill for my recent rental agreement (#860199571), which I believe borders on unethical billing practices.

I originally made a reservation for 8 days, from August 30, 2024, to September 7, 2024, with an estimated total of $697.42. Due to a change in my plans, I returned the vehicle early, after only 4 days, expecting a lower final charge. However, I was charged $597.38 for just 4 days, which is shockingly close to the cost of the full 8-day reservation.

This discrepancy is not only confusing but also feels grossly unfair. For a rental period cut in half, it does not make sense that the charge would only be marginally less than the original 8-day estimate. This is especially concerning as the rental rate for the 8 days was quoted at $501.33, while the rate for 4 days amounted to $433.24. The additional fees only exacerbate the situation.

I find this to be an unacceptable business practice and am requesting a thorough review of my charges. If this issue is not resolved, I will ensure others are made aware of these unfair practices, as I believe this type of billing is misleading and unethical.

I have always appreciated National Car Rental's services, but this experience has left me feeling cheated, and it has shaken my confidence in your company. I am asking for a prompt correction of the charges or a detailed explanation justifying why I was billed nearly the same amount for 4 days as I would have been for 8.

Thank you for your attention to this matter. I look forward to a swift resolution.

Sincerely,
Dawson Brookes
Reservation Confirmation #: 1568570472
Rental Agreement #: 860199571
Invoice #: 80047283896

Although I had a confirmation that included Taxes and Fees National charged me Taxes and Fees nevertheless.
Asked on pick-up point and send 3 three mails afterward to reservations and to customer service. Never got a reply or explanation.

We rented a car in Bangor and were headed to Bar Harbor. When we arrived in Bangor, the National Line was very long and they did not prioritize Emerald Club even though we had to go stand in the line. When I finally got to the counter, the agent said that 7 people called in sick so they had issues getting the cars cleaned and ready for customers. The wait would be an hour. I went to the Avis counter and got an SUV for the same price immediately. The National rep cancelled my contract but this was a terrible experience.

We rented a car at the Burbank, California airport and it was a great experience for the service that National gave us. There was some confusion about the car we would get, but it was all cleared up when we returned the car to the airport. The car was freshly washed when we picked it up. This was a nice touch.

I’ve been an executive elite member for years. After my most recent experience I will never rent with them again.
They have no medical emergency policies and price gouge when a customer experiences an unfortunate medical emergency. They do not have an international customer support center when renting outside of the US and do not have an escalation policy to help customers. They do not return calls promptly and keep customers on hold for hours.
Be aware and rent from another agency.

I booked the mid size emerald but manager prevented me to choose any vehicle in the emerald aisle. The manager was choosing the vehicle for me which is odd and giving me the option to choose between 2 vehicles. I booked this option so I could choose any vehicle I want as I have certain needs. As a previous executive elite, this has never happened. Truly unacceptable! That manager is incompetent and he does not deserve that position.

I had the absolute best experience with National Car rental out of the Detroit Airport. From pick up to drop off all of the employees were friendly and helpful. I want to especially highlight a wonderful young lady named Caroline who went out of her way to help with with an issue I had and solved it quickly and much to my satisfaction. I will definitely rent from them again.

I wouldn't recommend National Alamo or Enterprise to my worst enemy they told me they wouldn't accept my card that is on file that I used earlier in the week at the same location at the Detroit airport but they still took my money didn't give me car it's been a week and every time I call customer service they give me the run aroun. If this is how you treat your Executive members then I can go and spend my good money somewhere else

This is about the rental car location and the manager at CAE rental car located at Columbia metropolitan area, SC
I am an Emerald club member for many years, and had a reservation for a full size pickup truck!
I was looking for two brand large size truck when I booked and it was confirmed that this location has these two large size trucks! I went there a bit earlier and these two brand cars were not available! Instead, I have taken a large SUV! The manager asked me you have to book this SUV and we cannot give it to you! I said I booked for large tuck and you guys don’t have availability, I don’t need small size pickup truck! By the way, how can I book this car if you are not allowing people to know what car they can get at the location specifically!
The manager rudely said you backup and put the car back in the line, and take whatever you booked we cannot give you any other car! I asked I am the Emerald club member and I can use this car! He told me very rudely again that I am lying to him, that I don’t know what did I lied about, and he very rudely said he will not give me any car although I have a reservation!
I ended up getting a pickup car with a bad indoor smell, whether somebody smoke inside or something else, and absolutely not even cleaned inside!
I had a terrible experience with this location and this manager! I don’t recommend this location to anyone!

La prenotazione era a nome di mia moglie
con conducente un caro amico.

All' arrivo presso la sede National di Malaga all' amministrazione si rifiutano di consegnare la macchina perché il conducente (nostro amico) aveva con se la carta di credito virtuale e non fisica per il deposito cauzionale.

Per risolvere propongo di utilizzare la carta di credito di mia moglie in quanto la prenotazione è a nome suo (e la carta era in nostro possesso in versione fisica).

Proposta rifiutata.

Propongo di aggiungere me stesso come guidatore perchè avevo con me una carta di credito fisica e potevamo utilizzarla.

Proposta che viene rifiutata.

Telefono all' assistenza di DoyouSpain. Parlo con Diana operatore 11 e spiego l'accaduto.

Propongo per risolvere due soluzioni

1) Cancellare la prenotazione precedente con rimborso e in contemporanea creare una nuova prenotazione a nome mio in quanto potevamo utilizzare la mia carta di credito

Proposta rifiutata.

Propongo in alternativa aggiungere sulla prenotazione esistente me stesso come secondo guidatore ed utilizzare la mia carta di credito fisica.

Proposta rifiutata.

Risultato di questi continui rifiuti. Siamo stati senza macchina con soldi persi della prenotazione senza avere il diritto di viaggiare come turisti.

Visto la buona fede da parte nostra nel voler trovare delle soluzioni ci siamo scontrati di fronte alla rigidità del personale di National e di DoyouSpain a telefono, entrambi senza alcuna voglia o interesse nell' aiutarci.

Consiglio innanzitutto di evitare intermediari come DoYouSpain perchè le compagnie quando ci sono problemi "scappano" e girano la responsabilità all'intermediario.

National siete stati troppo rigidi senza alcun interesse nel voler trovare una soluzione con gruppo di turisti che vi ha messo sul tavolo ben 2 carte di credito in versione fisica. Pessimi.

This was my first and it will be my last experience with National Car Rental. I joined the Emerald member program and booked a reservation using a corporate discount code. With this code and as an Emerald member, I was supposed to receive any vehicle I wanted from the Emerald Aisle as well as free additional drivers for family members. When I got to the arrived at Richmond International Airport, I was lied to and manipulated into getting a lesser vehicle. My daughter was to be added at no additional cost and I was told I would be charged $15 per day for her. All of these were lies. Once we requested the car swapped for what we were supposed to receive, this person identifying herself as the manager (which I found out later was a lie) named Melissa White; she refused to help us; was belligerent and combative and on a power trip; and then had the audacity to tell me, if I called in to National to complain, we would not get any rental car that day indicating that she had the power to deny us any vehicle at her will. This is despite having an already paid for and executed agreement. She was ignorant of the contract terms, told us lies, misrepresented herself and National Car Rental; and approached us with no comprehension of the National terms clearly specified in our contract and with a level of overt aggression and hostility that she needs to find a different line of work. I will never rent from National again as I have rented for years from Hertz, Avis, Alamo, Payless and Enterprise for decades and never had this level of foolishness in a rental in all my experience. I do not recommend using National Car Rental and I highly recommend avoiding the Rental Counter at Richmond International Airport. Our party was disrespected, mistreated and belittled and THAT is not acceptable.

Be very wary when you rent a car from National or Alamo at the Savannah airport. I was told the cost to rent a vehicle for a month would be $1500. When they charged me $1900. they assured me I would get the $400 credit back to me when I returned the car. Well I have called, emailed numerous times and now they say it costs $1900. BUYER BEWARE!!!!

DO Not rent a car from this rental company I rented a car when driving out thru the booth i asked the employee to look around the car she refused to get off her seat or get out of the booth to look around the car. neve put in the computer the damage on the car When dropping off I asked the attendant the same are you coming out to see the car she said no she refused and said will check it in later. I received a bill for $1300.00 a few days later that I did not do. I drove the car 2 hours and dropped off. What a scam

They are such a rude company I’m surprised they are still in business. A simple request for help at London City Airport today was met with a sarcastic reply from a particularly surly individual. Thankfully I’m not their customer and never will be.